4.9
7934 reviews75 reviews have no rating
Customer Support Representative was clear, concise and polite in resolving my need.
Great Service & Easy to Use! Pros: This software really helps in getting feedback from you customers on what they really like. You can address the negative reviews and promote the positives! Allows you to have daily feedback from you customers through either email or text notifications. Cons: I would like to see some added functionality for a business with multiple affiliates/locations. The functionality of the software itself works great though. Overall: This software has helped us to be better able to manage how our customers feel about us.
BirdEYE!!!! and i give you a 5 star for this
Very helpful!!
So far, I am impressed with the ease of use. Pros: I like how everything is put into one link and is much more user friendly for clients. I also like that text messages are sent besides emails.
Brilliant for busy professionals! Pros: They sales and support staff. Our rep was amazing and very proactive with my novice experience in the land of G and social sites.
I love this service so far, for what I wanted with my business. I wish price was better. Pros: I like the fact that they filter negative reviews before they reach major search engines. This was a major drawback in the prior service I was using. This way I still get to hear the client's cause of dissatisfaction and address the issue directly with them, rather than having to explain myself on the search engines. Cons: I wish they would offer more services like appointment scheduling, confirmations, website management and optimization etc so that I could have everything in one place instead of paying different companies to manage different things. Overall: Receive more reviews for my business that go directly to search engines.
Best in the world. Pros: Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control. Cons: I wish there is an alarm telling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by.
Wish we would've found it sooner! Pros: Easy to use, can customize, nice drip campaign that will send out a text and two emails. Ability to see if clients even clicked the link to start a review. Heath was awesome and it was so easy to get everything set up.
Great
EXCELLENT platform for a company to have their customers provide feedback and reviews. My company has benefited from the technology BirdEye utilizes that allow customers to review on any site ie...Yelp, Google Plus and Facebook and promote to world wide web. Thanks for your great service! Todd Sudeck President The Ding King Training Institute, Inc.
Great customer service. Easy to use! Pros: Love being able to keep up with and manage our clients' reviews. In this day and age it is so important to have a good presence on the web and this product helps us to do just that. Cons: Still trying to navigate all its functionality from a management stand point. Trying to find my way around the screens to find the information I need. Overall: Helped us generate reviews and get them posted for greater visibility.
I love the way this company is soliciting Reviews from our patients both emails and texts. Also, I like the fact that they ask patient to go directly to the relevant platform to review service rather than our reviews just sitting at Bird eye platform. They also help me filter out the negative reviews and addressing the issue directly with the patient and help them out with whatever displeased them.
Customer Support was awesome!!! Pros: Easy to navigate. My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Give it a try and I promise you, you won't regret it!!!!
Absolutely love this awesome way to getter done everything you need for your business to succeed...
Birdeye is an awesome platform for any business to help generate reviews, manage online reputation, and stay connected with customers.
Game changing product. Finally a product that actually gets online reputation Pros: After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wait so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training. Cons: We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours. Overall: Great online reviews
Our experience with Birdeye software and the staff has been wonderful. Pros: The easy to use platform takes the guesswork out of promoting your practice with online reviews. Birdeye has increased the volume of reviews for our practice, thus improving our online presence. Rosalind is a gem. She provides exceptional support, excellent follow through and responds quickly and efficiently to all correspondences. Cons: It is difficult to answer this question. Currently we do not have any cons with the Birdeye software.
Great product - amazed by outstanding results in first 30 days Pros: We are looking for a reviews platform that can help us get more reviews on google for our 7 real estate properties. We were considering 3 platforms and I'm glad we finally picked BirdEye. In the first month of our service, we got 73 google reviews. The entire marketing team is amazed to see the results Overall: So far we have seen great improvement in our review volume and online ratings. We are hopeful that this will help us get more customers and enable us provide better customer experience.