Our reviews
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4.9
7581 reviews75 reviews have no rating
- r
Great Experience
- s
Walk through went well, informative. I used Birdeye prior, would suggest tailoring the onboarding based on experience.
- j
It took a while to get our EMR integrated, but the Birdeye team was persistent to get a solution that worked for us.
- a
Everything was great! I had a very pleasant time from initial contact all the way through to the start of our first review request. Everyone that I have worked with so far has been on top of their game and willing to help in any way possible!
- j
Gautam Pandey was responsive and super helpful every step of the process
- b
I had a wonderful experience with Itishri Kakkar and our onboarding process. She was always responsive to ANY questions that we had and if she did not have the immediate answer to something, then she would find out and get back to us. I appreciate all of her work and patience with our team. Social is a completely new concept for our company and she "nailed it" with demos! Thank you!!
- e
Responsive, attentive and readily available when needed!
- e
I had the pleasure of working with Snehashish who guided me throughout the process in learning how to use Birdeye and he was incredibly helpful! We had 4 weekly sessions that gave me the confidence to work the platform on my own. This is a really exciting platform that will help my business so much. Looking forward to using it.
- j
- c
Super thorough with a great insight as to what will make you stand out as a business.
- r
Very professional and helpful
- d
Nidhi was extremely helpful in answering my questions and giving me the links for the steps to help us in the future!
- a
Birdeye is an exceptional platform! After transitioning from another reputation management company, our company has experienced an immense level of satisfaction with the exceptional care and support provided by our remarkable Birdeye team!
- m
Pleasant, lot of knowledge, got some great help. plyush agarwal. His name is not on the list below.
- a
Always very helpful when I have technical issues.
- p
Sunny helped me a lot for my account and he has gone out of the way to help me . I really really appreciate this .
- a
Birdeye is a lifesaver for our team PROS Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results! CONS We do not have any issues so far with Birdeye. VENDOR RESPONSE Thank you for your wonderful review! Replied August 2023
- f
Great system and good onboarding team.
- m
Good starting as a client but it seems to be top notch. Training was thorough and comprehensive. I lookforward to good things ahead.
- l
10/10 will use forever! Use Cases and Deployment Scope - I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet! Pros - Generates reviews from actual customers -SEO help -Social media advance posts Cons - The app on the phone should be the same as the computer Likelihood to Recommend - The customer service is excellent. I’ve never once had a problem with the company, but I feel if I did, it would be resolved very quickly. And the fact that I have so many reviews! I don’t like reviews that are fake and computer generated so it makes me happy that mine are genuine. Return on Investment - The more reviews we have the more clients we get Other Software Used - Meevo 2, Ooma Office Support Rating - They answer questions right away and direct you to where you need to be Usability - It’s pretty easy for me because I’m pretty computer illiterate. Anything that I don’t get, my representative will walk me through step by step. I don’t have to wait until our monthly meetings if I have a question, I can email or call and it will get resolved right away
- d
My visit to Berman Skin Institute Dermatology & Cosmetic Surgery was a very positive & pleasant experience ! From the scheduling of my appointment to the service I was provided . The staff was very professional & courteous . Dr Chiang took the time to answer all my questions . " Bonus points " , my procedure was completely painless & I was finished in no time ! Thank you Dr. Chiang & staff ! Five stars all day long .
- h
- m
The time it has saved our team has been a gamechanger! Use Cases and Deployment Scope - We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined. Pros - Texting with clients -Asking former clients for a review -Managing and organizing social media post. Cons - I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly. Likelihood to Recommend - Birdeye has some pretty sophisticated options for obtaining reviews. You can integrate it with several types of CSM which makes it easier and more efficient to send review request. However, in our field of work, we do not want to send review request to every client. Therefore, we have it linked up to our CSM but we do not have it on auto. I like how we can manually send reviews to our clients. Return on Investment - I think Birdeye has helped us become more efficient with client interaction. It has also been a useful tool for potential new clients who can text or message us and get an almost immediate response. Other Software Used - Pipedrive, Clio Support Rating - I can not say enough good things about the support with Birdeye! When I have had a question, they were on top of it. They also check in here and there to see how things are going and offer training on areas we may not be using effectively. Usability - I think it is very user friendly. I thought, in the beginning, I would need to train my team to use it. But that was not the case. I appreciate the onboarding Birdeye gave me for more complex task.
- c
Very easy to work with and great help.
- s
Birdeye will have your business flying high! Use Cases and Deployment Scope - We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform! Pros - Date reporting -Online presence management -Gathering reviews Cons - Sometimes when we are replaying on the chat, the cursor will jump back to the beginning of the line. That is very frustrating. Likelihood to Recommend - We love the Birdeye platform! It has helped us to streamline the online portion of our business. Return on Investment - Getting more of our reviews posted direct to Google has help our online presence. -The corrections and maintenance of the many different online sites where our business data is posted frees up my time for other things. -Monthly review of our reports monitoring our online presence. Alternatives Considered - Trustpilot - We have a lot of reviews for our business from Trustpilot. They are also a great company to work with. What we appreciate about Birdeye over Trustpilot is Birdeye pushes our reviews out to Google and not just on their own site. Other Software Used - TransUnion TruVision, Equifax Workforce Solutions Support Rating - Great customer support! They answer our questions quickly and resolve any issues in a reasonable period of time. Usability - We have found the Birdeye platform to be very user friendly. It's easy to navigate and provides great feedback. If we do have an issue with something we are typically able to get it resolved quickly.