4.9
7814 reviews75 reviews have no rating
Great experience on-boarding a new location (our 2nd) with Birdeye and especially a big thank you to Itishri Kakkar. She was incredibly helpful, quick to respond and resolve and most importantly incredibly friendly and accommodating. Thank you!
This whole experience has been amazing, and the services provided are very helpful. My onboarding specialist Rishiraj was very patient with me. He also took the time to explain everything and walk me through the program and answer all my questions. Thank you to the entire team!
Our office partnered with Birdeye about a month ago and we have been very pleased with their platform and their customer service. Deepty helped us with our onboarding and she took the time to make sure we understood the functionality of all the different services. Thank you Deepty and thank you Birdeye!
Great security with eyes everywhere and help keep the drivers safe and lot secure.👌👍👍
We had Vijay assist us with our office transition to Birdeye. He was patient, thorough and exceeded our expectations. We have a much improved system. Thanks. Highly recommend.
Remarkable group that delivers on its promises. They’ve completely rehabilitated and mainstreamed operations and have your back moving forward. Highly recommend.
Rishi Mansharamani and the entire team at Birdeye have been so integral in our young company's fantastic public and online reputation! The support is second to none, and the entire Birdeye dashboard is easy to use, understand, and integrate. I'm telling all of my friends and colleagues looking for reputation management help, Birdeye should be at the top of their list!
Automatizacion simplificada. Pros: Me encanta que puedo personalizar las reseñas para cada uno de los clientes. Cons: No tengo quejas me gusta este aplicativo.
Great product, easy onboarding process, short time to value!
We've just joined Birdeye and gone through the onboarding training. Our contact, Sanyam Gandhi, was very helpful, friendly and extremely patient. Definitely made things easy for us
Snehashish Ghoshal helped with my on boarding for Birdeye. He was very professional, easy to talk to and made my on boarding experience a positive one. I would highly recommend Snehashish for anyone thinking about joining Birdeye.
Jitender was extremely knowledgable and patient when providing training. I highly recommend Birdeye and Jitender.
Review Growth Pros: Review management with Birdeye has helped me and our company a lot. We get quick feedback and it helps our company's online rep. Cons: The dashboard was a little tricky at first but the trainers helped out a ton.
Best review management Pros: I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes. Cons: I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.
Birdeye for the review win Pros: It was simple to request our subs and vendors to submit a review once a project was complete. Cons: It was a little complex at first, but the onboarding team helped to smoother that process out.
Awesome experience with jitender very clear instructions and very patience happy with the service
Great software, more than pays for itself Pros: Allows us to convert conversations to clients easily. Great for getting reviews Cons: Sometimes it does not transfers clients phone numbers and emails from our CRM system Overall: Overall good experience, the staff are always helpful and informative
Birdeye is great Pros: Generated reports is very helpful when figuring out our customer input. Cons: Navigation can be tricky to figure where everything is at. Overall: Great customer service.
Very knowledgeable and helpful through out the whole onboarding process! Would definitely recommend.
Awesome, entire team was able to participate.
I am absolutely thrilled to share my exceptional experience with Birdeye's customer service! From the moment I reached out for assistance, their team was impressively quick and efficient in addressing my needs. Not only did they respond promptly, but their level of professionalism and knowledge truly stood out. It's not every day that you encounter a customer service team that not only understands your concerns right away but also takes swift action to resolve them. Birdeye's dedication to ensuring customer satisfaction is truly commendable. I greatly appreciate the seamless and hassle-free interaction I had with their customer service representatives. They not only resolved my issue promptly but also took the time to ensure that I was completely satisfied with the solution provided. Thank you, Birdeye, for setting such a high standard for exceptional customer service. Your commitment to delivering a quick, efficient, and effective support experience has definitely won me over. I'll be more than happy to recommend your services to friends, family, and colleagues. Keep up the outstanding work!
I absolutely love Birdeye's team! A huge shout out to ********** for helping me set everything up! He was amazing to work alongside. Also, thanks to ******* for answering all my questions.
Buen servicio. Pros: Su servicio al usuario es rapido y eficaz. Cons: Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.