4.9
7809 reviews75 reviews have no rating
Itishri and her team were extremely helpful in not only setting up our services with their platform, but also gave very insightful tips and best practices for optimizing our website and customer outreach. I can't recommend them enough.
I love Birdeye! Working with Itishri Kakkaron their Implementation Specialist has made onboarding a breeze! Itishri is so knowledgable, patient, and beyond kind. I have loved every minute of working with her and the rest of the Birdeye team. Since using Birdeye, our practice reviews have drastically improved and we've received a lot of great feedback to help improve our overall patient experience. Additionally, I love how 5-stars reviews can be set our automatically post of our social media sites; it has made my job so much easier. Thank you again Itishri and Birdeye!
Dear Asmita, Thank you very much for on boarding experience. You answered all my questions. Very professional and helpful during my experience of learning.
Perfectly content. Gentleman was very descriptive and answered all of my questions.
Customer support is always prompt and immensely helpful. Piyush Agarwal was who assisted me.
Birdeye has been exceptionally helpful in allowing me to better manage my mother's law office in terms of listings, social media presence, review generation, and much much more! Itishri Kakkar was our onboarding representative and she did a phenomenal job of guiding me through the various features and functionalities Birdeye has to offer! Thank you Itishri and Birdeye for allowing me to help my mom and her business!
Snehashish was a pleasure to deal with and was comprehensive in his explanation. Looking forward to working with him going forward!
Very hands on and it is easy to contact them for support.
Thank you
Love the services provided by Birdeye.
Did a great job
Thank you Deepty for helping us get started with Birdeye. I should have done this a long time ago.
Customer service is amazing! I needed help updating my review link- and received the help I needed immediately! Because it was later in the day, I was expecting to leave an email, and wait to have my issue addressed the following business day… but nope! I was helped immediately! They were helpful and very friendly!
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
Learning how to use all the Birdeye features takes a lot of time. We would have liked more guidance and instruction from the implementation manager, in addition to the on-boarding spreadsheet.
Great Experience
Walk through went well, informative. I used Birdeye prior, would suggest tailoring the onboarding based on experience.
It took a while to get our EMR integrated, but the Birdeye team was persistent to get a solution that worked for us.
Everything was great! I had a very pleasant time from initial contact all the way through to the start of our first review request. Everyone that I have worked with so far has been on top of their game and willing to help in any way possible!
Gautam Pandey was responsive and super helpful every step of the process
I had a wonderful experience with Itishri Kakkar and our onboarding process. She was always responsive to ANY questions that we had and if she did not have the immediate answer to something, then she would find out and get back to us. I appreciate all of her work and patience with our team. Social is a completely new concept for our company and she "nailed it" with demos! Thank you!!
Responsive, attentive and readily available when needed!
I had the pleasure of working with Snehashish who guided me throughout the process in learning how to use Birdeye and he was incredibly helpful! We had 4 weekly sessions that gave me the confidence to work the platform on my own. This is a really exciting platform that will help my business so much. Looking forward to using it.