4.9
7814 reviews75 reviews have no rating
Great service to keep you focused on what you do best by letting Birdeye assist with your online presence! Easy to use and plenty of features to build your customer approval.
Smooth and easy to work with, would be useful to have a better understanding of timelines so we can manage expectations and plan accordingly internally.
Michael has been great at helping keep us on track. Would love to have more automations if possible for things like competitors, ie looking at our categories + 25 miles and auto pulling them in!
I was worried about the integration with Instinct working but Gautam was able to get it done. We have a small sample size but it is working very well so far.
Arijit was professional and efficient. He did a great job. We had a simple implementation and he handled it well. We are still waiting on a response from other team members on a synch issue. (which, in my opinion, makes our onboarding yet incomplete.)
Nate is one of the very best. If I could, I would poach him to work with me directly, that is how good of a job I think he has done here. He is proactive, diligent, knowledgeable, and shares information in a way that is very digestible. I couldn't promote a partner more.
Great Experience
Having 3 weekly sessions to train on implementation is great. We were able to work with the system and develop questions on how best to use in our business. A follow up meeting in 90 days would be helpful as well as we continue to use the system.
Good experience, well planned and executed to date.
my onboarding rep was awesome and patient and friendly. Couldn't be happier! Cory
Was a great experience. Ankona is fabulous
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Nate was thorough and helpful.
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
Great Staffs and friendly user app for all business that needs improving to attract more clients.
Thank God
Birdeye keeps us present on social media. Pros: I like Birdeye. It has many options to help direct and manage multiple social media sites; and it's user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons: Nothing at the present time that is least helpful when utilizing Birdeye. Overall: Birdeye helps drive potential clients to our website and social media.
Itishri was very helping with our on boarding process. Thank you!
Excellent platform. Useful way to help with google rankings.
Ms Josie Rice, has been very helpful during my onboarding process. She is really hands on Thanks you for letting me feel welcome. LM.
Praveen Reddy hey thank you like always great work and support
Nidhi is always the utmost professional and assists me in clearing up issues efficiently.
The support representative was excellent. The only thing that was not exceptional is I was not connected immediately and had to wait for a callback