Eyeing Birdeye? It Works! Use Cases and Deployment Scope - We use Birdeye for review aggregation and analytics. Pros - Gives us reviews from customers -Gives us data to analyze how we are serving our customers -The website is user-friendly Cons - Exporting Spreadsheets is probably the most difficult Likelihood to Recommend - I think it really performs well for what we do for our business. As a company that is committed to serving our customers and providing a quality experience, the data analysis we get from Birdeye truly helps us to continue to innovate and grow our business. We can monitor which locations are performing well and keep a pulse through the lens of Birdeye. Return on Investment - Positive for sure, gives us tangible stats on how our locations are performing Other Software Used - Microsoft 365 Business Premium, Adobe Acrobat, AppleCare for Enterprise Support Rating - Very helpful, prompt, informative, and not afraid to do some troubleshooting. Usability - A bit of a learning curve, but seamless once you get it!

We have had a great experience transitioning our agency to Birdeye services. They did a great job at handling the technical details, and have made time for our every request and question.