Our reviews
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4.9
7689 reviews75 reviews have no rating
- a
Thanks for being available quickly and taking your time to help me. Great communication. Thumbs up to Prashant, Manav and Rupesh.
- r
Very straightforward answer to my question. Needs were met. Representative was friendly.
- k
excellent service and very friendly!
- d
Gulshan is the best!
- j
Avinash is always helpful and provides very simple, user-friendly instructions for all our clients, especially those who are not tech-savvy. He is a pleasure to work with!
- l
Girish Pacherwal was a great help, and the problem was resolved swiftly and smoothly. Excellent work.
- j
Great way to manage reviews! Pros: Manage reviews across multiple platforms and systems. Very easy to request reviews via email or text. Cons: Can be difficult to get social media connected to the platform.
- b
Fast and effective
- c
Piyush was very knowledgeable and professional
- t
Debajnan was very helpful and quick to get me a resolution
- v
- n
Ujjwal was amazing! He guided me through the steps to send out my failed text. Super responsive, thank you!
- r
- p
Customizable As Per Our Needs And Great Customer Support Pros: The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. Cons: They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. Overall: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
- j
- j
I love bird eye and their support and products have been really good
- j
I am absolutely loving the ability to text multiple clients at the same time with the same message, and the assistance I get with creating such campaigns!
- k
proactive and quick response as well as solution.
- c
Very helpful
- d
- e
The issue was resolved quickly and efficiently. Thank you
- m
5 STAR CUSTOMER SERVICE. I EVEN RECEIVED A CALLBACK TO HELP ME GET ACCOMPLISHED WHAT NEEDED TO BE
- a
Souryyajit Saha
- k
The issue was happening unexpectedly without explanation. While we could not pin-point why this was happening, the team was great in trying to resolve the issue in a timely manner. They were very proactive. Their eagerness to resolve the issue and constant communication did make me feel as though I was in good hands.
- z
The rep that assisted me was simply amazing. So thorough, so patient and SO helpful. The quality of service and assistance I received was incomparable. I cannot thank Birdeye enough for hiring people like that. Thank you for everything!!!!!