4.9
7813 reviews75 reviews have no rating
Great experience
Very informative
Easy and straight forward resolution
The representative from tech support answered all of my questions in a very timely manner.
Excited to be using the Birdeye platform Pros: Reviews are the main reason Birdeye works for us. Seeing our reviews significantly increase is a quite exciting and helps other potential buyers read other consumers great experiences with shopping at our stores. Cons: That it seams like you can not choose truly the features of their software separately.
Nidhi was AMAZING! She solved my problem in a speedy but thorough manner. Why a great representative! Debbie
I love the Birdeye staff! So incredibly helpful! Thank you!
Fast response! That is what everyone wants! Thanks!
Made it quick and easy
Very quick and professional. The support staff has always been the reason we continue to use Birdeye.
Went above and beyond to instruct me how to accomplish what I needed and even called to verify when he double checked it. Great support!
Sumeet is always on top of things, quick to respond, and quick to find a solution.
Nidhi Verma was THE MOST HELPFUL representative we have ever had the pleasure of speaking with! She got everything taken care of in a VERY timely manner & she helped us learn new things we had no idea about how to fix. SHE IS INCREDIBLE!! Please give her a raise!!!
Resolved issue promptly.
Resolved issue promptly.
Great job! Resolved my issue right away.
Quick reply, easy to understand instruction, polite and professional customer service.
Thank you so much to help us out today. Gary. Thejunkpros.
Souryya, the tech support engineer we spoke with solved all our problems and answered all our questions! Thank you Souryyajit Saha!!!
Nidhi Verma thank you
Very good and very patient.
Souryya, Souryya, Souryya!!! He is your tech support engineer and he was so patient, helpful, knowledgeable and kind! We put his name in our CRM system for future issues! He was fabulous and we are so very grateful!!!
Very easy to use chat option for my concerns. The representative even sent me screen shots of the information I needed and a link to the exact support article.
Thank you Souryyajit, the screen shot was most helpful!