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4.9

7805 reviews
5
7321
4
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

Super quick response and knowledge of the issue. Thank you!

Kellie L.
Mon, Jan 16, 2023 04:00 PMvia Birdeye

It took a while, but we are happy with the fix. Birdeye saw it through.

Steve R.
Sun, Jan 15, 2023 04:00 PMvia Birdeye

Really great response as always by the Team at Birdeye!

Nini L.
Sun, Jan 15, 2023 04:00 PMvia Birdeye

Maddy always ready to help! Thanks so much!

Sedrick O.
Sun, Jan 15, 2023 04:00 PMvia Birdeye

Nidhi is fantastic

Brian P.
Sun, Jan 15, 2023 04:00 PMvia Birdeye

Good experience. Good customer support. Pros: HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. Cons: The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. Overall: Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.

Jacob N.
Fri, Jan 13, 2023 01:10 AMvia Capterra

Juan Cervantes
Thu, Jan 12, 2023 06:42 PMvia Google

Very helpful!

Stephanie M.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

Praveen went above and beyond today with his immediate assistance and resolution. Thank you!

Patti D.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

I needed to update my email/phone info and they did it today in just a second! :)

Bed Pros New Port R.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

He knew exactly how to fix the problem.

Stephanie
Thu, Jan 12, 2023 04:00 PMvia Birdeye

I always enjoy working with Himanshu. He is very friendly, knowledgeable, and quick in resolving my issues. He also makes sure to follow up to see if there are any other issues with which he can helph.

Charlee T.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

Ankur was very flexible with my difficult schedule. Thank you!

Kate H.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

I was able to get an explanation of what was happening and why, which I could pass along to my team so everyone knew what was up.

Rachel M.
Thu, Jan 12, 2023 04:00 PMvia Birdeye

Birdeye is a great service! Staff are all helpful and respond quickly.

Basel Hajjar
Thu, Jan 12, 2023 11:46 AMvia Google

Best company around they help you with any issue much better than any other company around this is the next texting platform for business texting thank you guys so much

King K.
Thu, Jan 12, 2023 11:45 AMvia Birdeye

Agent went out of his way to be sure my profile was setup correctly.

Erin P.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

Himanshu is wonderful. Always helpful. Great support person

Susan H.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

Quick and easy solution!

Kevin K.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

The representative was very helpful and polite.

Amy B.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

OJ was great. I would like to talk to her anytime

Mara L.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

fast and efficient

Janice L.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

fast and efficient

Janice L.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

fast and efficient

Janice L.
Wed, Jan 11, 2023 04:00 PMvia Birdeye

Smartest, most competent group I've worked with.

Randall H.
Wed, Jan 11, 2023 04:00 PMvia Birdeye