4.9
7801 reviews75 reviews have no rating
Representative was very helpful and resolved my issue in a timely manner
My rep was good at communicating through the process and ensured everything was resolved quickly. Apprecaite it!
Piyush is awesome
great customer service employee knows how to help people
Amazing!!
Birdeye has been great to work with
thank you!!!
Web chat made it very quick and easy to get my issue resolved!
Representative was friendly and took care of the issue right away.
Great tech support
Great follow-up, thank you.
Girish Pacherwal thank you so mucho for the assistance
I appreciate the hands-on help. Birdeye does a great job of showing its clients how to use the platform. Thank you!
I appreciated the quick replies during my chat session with Sumon. He did as he promised: corrected the problem, gave me a quick follow up call when my issue was resolved, all much faster than I expected!
Nate was very helpful
Sumon was great and super quick when it came to getting the problem solved. Super grateful!!
Birdeye Review Pros: It is an excellent product with a user-friendly interface. Cons: Customer service is a little late to issues. Other than that it is a very good product.
The reviews of our business have increased dramatically since using Birdeye. It is also helpful that we can respond to reviews on different platforms from one dashboard. Excellent customer and tech support.
Very patient and knowledgeable staff. Excellent experience.
Great Customer Support Pros: Ease of use and the review management feature is great! Cons: I can't really think of any Cons the software works great! Overall: Great product and fantastic customer service
Good Product Pros: Review management is what I like the most Cons: Nothing at this moment, the software is working fine
We have been in Business over 40 years and only had 50 google reviews. Birdeye has almost doubled our online reviews in the first 30 days and I cant thank them enough! 10 Stars!
Good for reputation management Pros: I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages. Cons: We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge. Overall: For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.
The staff at Birdeye have been very helpful in making sure my business address is seen in the correct city. Due to circumstances surrounding the pandemic, our firm moved from Eugene to Salem in 2020. Birdeye has been very helpful making certain my correct address in Salem in seen in platforms across the internet. They will efficiently help you improve your internet presence with the professional staff who quickly gained my confidence.