4.9
7799 reviews75 reviews have no rating
The representative that attended my call was excellent. Very professional and explained everything in detail. Thank you!
Every Birdeye team member I've encountered has been friendly, patient and extremely knowledgeable. You guys are awesome!
Polite professional took his time to answer my question and fix our login issues
I found birdeye support to be extremely helpful! Thank you for following up and helping us resolve this issue in a timely manner!
Just plain good service.
Husain was very helpful. Even though everything on our end was showing our QB integration was working, Husain reached out and let us know that we weren’t connected, and then fixed it within 10 minutes. Genuinely appreciated all his help.
Zach and Taylor were amazing! Not only did they take the time to educate us on how to best create our campaigns based on the success of other clients but they took on the burden of handling any manual tasks that the platform could not yet automate. It was such a relief to feel supported throughout the process.
Nate did an exceptional job during our onboarding. Communication: Nate is an expert communicator. He knows how to be concise and still thorough in all his communications. He expertly trained our entire staff on the platform with ease. Knowledge: Nate knows the Birdeye platform like the back of his hand. At no point during any of our troubleshooting did Nate not have an answer. He is a pro on Birdeye. Through Nate's training, I feel 100% confident that I can manage the platform for our entire company. Professionalism: Nate is extremely professional. He carries himself with a high degree of integrity and grace. Overall, I felt very looked after while in Nate's care and the same goes for our entire company. I hope he remains with Birdeye for many years as I will continue to rely on him as an esteemed partner.
We have received great assistance in getting our account set up properly to send out reviews easily. More integrations would be helpful but we've had a great experience with the platform and our representatives so far.
Employees were very patient while I was trying to follow their instructions.
Very Attentive and willing to get it done.
Great Job Rob and Akhilesh!
professional, quick response and fix. Disappointed I paid for two months when reviews were NOT being requested automatically, however that is not an issue of the support team.
Exceptional guidance and patience by the customer support team to make sure our agency experience was functioning top notch. Kudos to Rotash and team.
Great team!
Wonderful experience with Randi! She took the time to listen to my specific needs and tailored everything just the way we need it!
Very helpful! The customer service/IT rep from Birdeye stayed on the line with me for 35 minutes to figure out the issue we were experiencing!
Extremely helpful support.
The gentleman that worked with me was very knowledgeable and helpful.
I'm a new user with the system and did a test review - I didn't realize I wouldn't be able to remove the test. The team was extremely fast at resolving my issue. Thanks so much.
Very helpful
The lady was very helpful and pleasant.
Akhilesh is always quick to respond and helps us with any issues or concerns in a timely manner.
Avinash is the best! Always helpful.
I used the chat feature during closed hours. The next business day a representative called me and walked me through my questions. He taught me how to use the system to gain information.