4 ways dentists are communicating with patients even when offices are closed

Ruchika Batra

2 min read Last Updated Jul 13, 2020

Dental Practice during COVID-19

COVID-19 has impacted the entire world. Through these trying times, dentists need to make changes, communicate with patients, and adapt to keep their practice running. Whether it means conducting virtual consultations or using text messaging to keep their patients informed – dental practices can do a lot to keep their patients.

Take a look at how some of our dental clients are using BirdEye technology to stay connected with their patients:

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Posted by BirdEye on Monday, May 11, 2020

Getting new patients via Webchat

Dentists are still seeing emergencies. Patients are looking for dentists as their regular dentist may not be working at the time. Webchat on your website can make it much easier for them to reach you and help you get new patients.

Getting new patients via BirdEye Webchat

Text messaging to manage patient communication

Phone calls and emails can be difficult to manage when you are stretched for resources or your staff is not working regular hours. Text messaging via BirdEye Inbox allows dental practices, communicate with patients – whether it is for canceling or rescheduling or even for routine things.

Text messaging to reschedule patient appointment

Staying connect via text helps manage patient expectations and creates a positive patient experience.

Text messaging to manage patient communication

Sending special announcements

Dentists are using BirdEye to send announcement emails to their patients from their BirdEye dashboard to keep them in the know. These emails help to create transparency and also help to set the right expectations.

Update your business listings

Whether you are reducing your business hours or are closed for a few days, it is important to let patients know the most up to date information about your practice. With BirdEye’s ‘Listings’ you can update your business hours or modify your business description to reflect the changes you have made. This information will be updated across 50+ sites across the internet.

In these uncertain times, it is imperative for dentists to stay in communication with their patients to show responsiveness, share compassion, and demonstrate strong business ethics. BirdEye offers several communication tools to help you stay connected with your patients – Business Listings, Webchat, Inbox, landline texting and announcements.

If you want to enable any of these tools for your practice, contact our support team at support@birdeye.com or call us at 1-800-561-3357 Extn 3.