Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly. Enter Birdeye — a platform that makes it easy for local businesses of any size to deliver top-notch digital experiences to engage customers and grow sales.
We recently topped a significant milestone — more than 100,000 businesses trust Birdeye to deliver digital customer experiences. This is a testament to the increasing need for businesses to have a comprehensive digital customer experience platform, and Birdeye emerging as the industry leader to serve that need. Our strong reputation as a leader in digital customer experiences has also earned recognition as the top software provider by G2.
Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive. Marque clients include David’s Bridal, Smile Workshop, Vibra Healthcare, RE/MAX, Blaze Pizza, V, and Strickland Brothers 10 Minute Oil Change.
While our customers have been busy growing, we’ve been busy, too. In fact, we launched two new products — Birdeye Social and Birdeye Appointments — along with a new review and survey response solution based on the ChatGPT model. Plus, we recently acquired Australia-based Cube Online earlier this year to expand our reach to the global market.
With these new products and features, local brands and businesses can more easily manage their online reputation, social media, digital payments, and appointments — all in one place. And thanks to AI, they can use our platform to automate responses in seconds, keeping the experience quick, convenient, and effective for a business and their customers.
While COVID slowly moves into our rearview mirrors, we continue to focus on the everyday digital interactions that have become commonplace since the pandemic. After all, according to a recent McKinsey study, more than 65% of all customer interactions are now digital — a shift that underscores the need for businesses to have an easy way to manage their digital experiences and the importance of Birdeye’s promise to deliver just that.
Birdeye’s recent successes highlight the growing need for businesses to prioritize excellent digital customer experiences. With our innovative platform and growing customer base, we’ve established ourselves as a leader in this space. As the world becomes increasingly digital, local brands and businesses can rely on Birdeye to help them adapt and thrive in the ever-changing digital landscape.