The GenAI revolution in multi-location dental practice: A practical guide

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation, appointments, and communications daily. As you scale across locations, these challenges grow exponentially, requiring innovative solutions. That’s where Generative Artificial Intelligence (GenAI) comes in.

AI is revolutionizing dental practice operations, with a high adoption rate. Studies show that 35% of dentists already use AI, and 76% report improved workflows and predictive analysis as the top benefits.

With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line. 

Know the impact of AI in the dental industry with our in-depth guide for multi-location dental practices today. 

Let us explore how GenAI tools can help you bring efficiency and excellence to your growing dental business. 

Enhancing patient engagement across all locations

Engaging patients consistently can be challenging in dentistry, where personalized communication at scale is key. GenAI helps bridge this gap by automating and streamlining communication processes. 

“AI usage in our dental practice starts with Birdeye. Our dental practices use AI to generate review responses, save time for our administrative staff, and bring efficiency to our marketing campaigns.”

Craig McVey, COO of Mountainside Dental

Here is how GenAI solutions can make a difference in patient engagement: 

AI-powered diagnostic summaries

Do you struggle with explaining diagnoses and medical information to patients? Dental businesses often face this concern, as their medical staff and service teams are inundated with questions. However, there is a more straightforward way to handle this. 

Supplement your diagnoses and medical information with jargon-free diagnostic summaries that break down the details in simpler terms. Improved accessibility boosts patient morale and encourages them to engage further with your dental business. 

Automated patient follow-ups

Most patients make the first call for an appointment easily – they are usually in pain or have a pressing concern to address. However, once that is out of the way, keeping them on the path for the subsequent treatments becomes challenging. Often, you have to manually ensure the team calls every patient or sends a reminder for the next step. 

However, with GenAI, you can craft engaging messages, automate reminder workflows, and monitor records to reduce no-shows and improve your overall conversation rates. 

24/7 Virtual assistance

Accessibility can be a great selling point in securing consistent patient engagement. When patients can only reach you within a timeframe, it dampens the overall experience and makes them hesitant to continue engaging with your brand. 

By employing GenAI chatbots as 24/7 virtual assistants, you can help patients book appointments, address queries, and contact your team around the clock. Your business can also train them on existing FAQs, customer conversations, and patient data for instant and accurate responses. 

Multi-language support

Dental businesses serving metropolitan areas often work with a diverse patient base, and language barriers can be a significant challenge in such cases. 

However, GenAI chatbots can help you skip hiring translators or forcing your patients to communicate in just one language. AI chatbots can instantly recognize, translate, and respond in multiple languages, making your practice more accessible. 

Streamlined appointment management

GenAI-driven appointment systems can enable 24/7 self-service, match patients with the right doctor, and enable smart scheduling to avoid wait times and no-shows. 

Patients are often reluctant to respond to messages, peruse documents, and more during a busy day. However, GenAI tools simplify interactions, allow patients to communicate on their own terms, and help dental practices scale across locations without putting a heavy strain on resources. 

Boosting operational efficiency in dental practices 

A dental business can be an endless source of paperwork, insurance processing, billing issues, clinical coordination, and patient calls. It is critical that you bring efficiency to these processes, especially if you wish to scale your growth with more locations and patients. 

GenAI solutions can help you automate repetitive tasks, improve clinical coordination, and identify opportunities for streamlining with in-depth analytics. 

“Our dental business uses AI in almost every aspect, including diagnostics, data validation, insurance reimbursement processing, recruitment, and marketing. Our business has been able to evaluate patient experience and identify opportunities to improve with AI.”

Jody Martin, CMO, Smile Brands 

Here is how you can make managing operations across multiple locations a breeze with GenAI: 

Save time with automated admin tasks

Dental businesses handle many bills, insurance verification, and health record processing that usually follow the same processes. These processes take an inordinate amount of time, hampering patient experience and preventing your team from handling complicated cases. 

However, AI can streamline the workflow by taking over the repetitive tasks in billing, insurance management, and documentation. 

Set up processes for better clinical coordination

A smoothly run dental business means a steady flow of information across the medical and admin teams. This way, your medical staff has complete patient records to provide accurate diagnoses, and the admin team can process bills without any roadblocks. 

GenAI can help your medical staff interact better with the admin team and vice-versa. With reminders for sharing information, follow-ups, and more, clinical coordination can be easier than ever. 

Streamline operations with AI-powered analytics

Most clinics collect patient feedback, data on patient wait times, and appointment records but struggle to make the most of it. This data volume only increases when you are running a multi-location dental practice. 

GenAI-powered analytics can help you make sense of the large volume of data, gain smart insights to improve patient care, and increase business efficiency. 

For example, if a particular location consistently has more wait time with a doctor, you can schedule the appointments better to boost patient satisfaction. You can also work with GenAI survey summaries to identify pressing and recurrent issues to tackle immediately. 

Clinical efficiency directly translates to a better patient experience and a stronger online reputation. GenAI tools can be your trusted assistant, overseeing processes, automating tasks, and providing insights for higher performance. 

Making data-driven decisions for faster growth 

Every patient interaction provides valuable data on behavior and performance. Multi-location practices gather thousands of data points daily, which can be analyzed to make smart business decisions without relying on external market research. 

“We use AI to analyze our calls and identify causes of dissatisfaction – insurance, information mismatch, poor call experience, etc. We then use AI insights to call the patients back with the correct data. This makes a huge difference overall.”

Jody Martin, CMO, Smile Brands

Here is how GenAI-powered analytics can help you boost your business growth: 

Patient feedback analysis 

If you are a dental business that regularly uses survey tools like Birdeye to collect patient feedback, congratulations—you are closer to excellence. However, collecting feedback is just the first step. It is important to analyze survey responses, identify trends, and extract insights that can help your business. 

Multi-location businesses receive hundreds of responses daily, and analyzing them without AI can be difficult. GenAI tools can help you scan survey responses, customer reviews, and other feedback formats to identify recurrent issues, top-performing locations, and actions to be taken. 

Trend forecasting and future-proofing business strategies 

Patient feedback analysis is just the beginning in the data analytics realm. Businesses can formulate strategies to outshine their competitors on the local and global levels by using GenAI analytics to predict patient behavior and industry-wide trends and form future-ready plans. 

For example, if customers consistently mention the need for teleconsultations or a particular service, you can capitalize on this trend by spotting it and tweaking your business accordingly. 

Optimizing marketing campaigns 

Marketing campaigns for the dental industry thrive on data, and you can optimize them based on the data collected from reviews, surveys, customer messages, and more. 

GenAI-powered analytics can help you identify your target audience, understand their preferred channel, scan and optimize your online presence for better results, and generate personalized, effective content across locations. AI can also help optimize keyword searches and local listing descriptions. 

Supercharging reputation management 

Struggling to monitor and manage your online reputation with tons of reviews and activity pouring in every day? Hand over the reins to GenAI for efficient online reputation management.

GenAI tools can aid your reputation management efforts by:

• Running efficient review generation campaigns with CRM integrations 
• Sending alerts for every review and generating appropriate responses across platforms 
• Monitoring and analyzing patient sentiment with actionable insights for your team 
• Tracking competitor reviews, average star ratings, and listing performance for target keywords 

“One of the biggest challenges with AI has been identifying how to incorporate it into the existing processes without taking control from our teams. Our employees still do what they’re experts in and use AI to complement their work.” 

Tiffany Godwin, Consultant at Rocky River Dental Management

Getting started with AI for your multi-location dental practice

Many dental businesses understand the benefits of GenAI but struggle with implementation. Here’s how you can integrate AI effectively: 

Focus on ethical implementation 

One of the most significant considerations in GenAI implementation is patient data safety and security. It is vital that your GenAI tools can follow HIPAA (Health Insurance Portability and Accountability Act) by ensuring:

• Role-based controls so only authorized personnel can access sensitive information 
• Data encryption and auto-delete for security reasons 
• Regular audits for meeting compliance requirements

Build an AI-ready culture 

Your GenAI tool is only as effective as the team using it. Before introducing any new tool, it is vital to consult with relevant stakeholders, department heads, and training staff. 

Ensure that the GenAI tools work in tandem with your team and support them in creating efficiency. Train GenAI solutions on your processes while also clarifying their uses, limitations, and benefits to your staff members. 

Remember, AI is not about replacing your team but empowering them. 

Retain the human touch with AI—Choose GenAI solutions like Birdeye that enable human oversight and a seamless transition from chatbots to human agents. This way, human and artificial intelligence work together to deliver excellence. 

Conclusion 

The dental industry is evolving, and AI is leading the charge. By embracing AI solutions now, you’re not just keeping up – you’re positioning your practice for future success. 

Whether you’re managing two locations or twenty, AI can help streamline operations, improve patient care, and drive growth across your dental practice. 

By automating routine tasks and providing deeper insights, AI frees your team to focus on what matters most – delivering exceptional patient care.

Frequently asked questions on using AI in dental practices 

Birdeye – the best GenAI solution for your multi-location dental practice 

Looking to level up your multi-location dental business with GenAI but struggling to find a comprehensive solution that fits your needs? Look no further than Birdeye. 

Birdeye is an award-winning AI platform that revolutionizes multi-location dental practice management through several specialized tools:

• Messaging AI: Centralizes patient communication across channels with 24/7 automated responses
• Chatbot AI: Manages automated responses and appointment booking
• Reviews AI: Generates professional review responses and translates non-English reviews
• Competitors AI: Provides SWOT analysis and performance benchmarking across locations
• Surveys AI: Creates easy-to-read summaries of patient feedback
• Social AI: Manages content creation and publishing across social platforms
• Insights AI: Analyzes patient feedback for smart decision-making
• Listings AI: Optimizes local SEO and tracks search rankings

These tools work together to streamline operations, enhance patient engagement, manage online reputation, and strengthen local presence. Our experience in serving 100+ healthcare and dental enterprises with our expansive AI capabilities makes us uniquely qualified to be your trusted AI partner. 

Check out the free demo to learn more about Birdeye’s GenAI revolution.