Easy Auto Ship

Janice S 

on BBB

2 years ago

Autoship ( broker) was terrific however when my car was turned over to ********transport we were very dissappointed. The delivery time was changed 4 times and the only reason we were aware was because we called a half dozen times. Never once did we receive a text or call independently from ******** (*******) letting us know the times were changed. I found them very unprofessional and unreliable. Ask Auto ship which transport company they are using for your car! Do not go with ********. 

Mike C 

on BBB

2 years ago

Used other car transport companies and this one blows the others away 

Shawn C 

on BBB

2 years ago

My vehicle was damaged moving from MA to ***** to a repair shop, as I was moving back to ***** as well I wasn't able to immediately able to see the vehicle within 24 hours, the shop it was delivered to did take pictures proving the damage was done during transportation yet Easy Auto is refusing to repair the damage. Very bad customer service and would not recommend. 

Courtney M 

on BBB

2 years ago

Never again. This company guaranteed a delivery date verbally and in writing, and didn't start looking for a driver until it was way too late to meet that delivery date. This company communicated nothing about the guaranteed delivery date to the driver. Even the driver told me I should have gone with another company. 

David M 

on BBB

3 years ago

they lie. they do not ship your car themselves. they are middlemen. once you give them your deposit they advertise to any transport driver out there that want the job, and that driver is who you pay in cash only. I got a very unscrupulous driver who damaged my car and forged my signature on a post inspection form. I complained to Easy Auto Ship who said "we are not liable, you have to deal with the driver's insurance" the driver had no insurance. He was a fraud. I could not collect from the driver or Easy Auto Ship. 

Mariclair R 

on BBB

3 years ago

We did get our car...but it was Not Easy. The communication wasn't great. The pick up was days tardy, so we had to change our plans to accommodate. We shipped from East coast near DC to outside ******* **, so lots of room for traffic etc. where communication on delivery is key. We paid to have it sent to our new home, and then were 'asked if OK to only take to X location - 1 hour further away from our home'. Which required another hotel night for us and no price change for shipment. Once in ********, the driver texted he was... read more

Dominic D 

on BBB

3 years ago

TL;DR: (1) they will give you an expected delivery and pickup day and there is a good chance that these days will shift, (2) the operator should have told me about the first point because it would have helped me avoid hotel costs and changing a plane ticket, (3) I waited 8 hours in a Target parking lot only to have them call me at 10:30 PM saying my car would be picked up the next day. Overall I did not have a good experience with Easy Auto Ship. I planned to ship my car from upstate New York (Syracuse area) to Los Angeles. ... read more

Brian E 

on BBB

3 years ago

Pain in the a** First off they promised delivery by the 28th and didnt deliver until the 4th. Im an OTR driver and needed it delivered on my hometime. So I had to find someone to be there to accept and inspect the truck. When I booked with Easy Auto I was told I can pay with cash, check or credit card, I get a call from the driver saying he only takes cash. I told him if he wants to get paid he has to take credit card, After going back and forth he agreed. When he does arrive the wench on his trailer doesnt work, it took him... read more

William B 

on BBB

3 years ago

I recently received quotes for enclosed and open shipment of a new car from a ********** dealership to ********, **. I preferred and assumed I was booking an enclosed trailer with a price of $1,690 vs $1,240 for an open trailer. The car arrived on the top level of an open carrier undamaged but with **** miles of road grime. The company acknowledged the mistake but would only refund $200 of the $450 overcharge and did not request a fee reduction from the driver.