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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room was spacious and accommodated our family of 4 with 2 teenagers. The facilities needed updating though. The towels were threadbare. The staff was non-existent past 11 pm, so it was impossible to get more towels when we needed them. They only offered coffee, oatmeal, and granola bars for breakfast. The sink stopped up with water when brushing teeth and the shower felt like the floor of the tub was going to fall out from under us!
Business response:
Carol, thank you for posting a review of your stay. Although you liked your well-appointed room, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us another chance to provide you with a much-improved experience. Sincerely,... read more
the stench was unbearable! the bedding was used prison issue, the pullout couch was disgustingly stained, the place was filthy! immediately asked for a refund, they refused (even for the next night), we left the hotel and my family slept on couches of a friend. this is a criminal operation and should be shut down, health dept/AG please look into this.
Business response:
Thank you for being our guest. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We booked this hotel as we needed a place with a kitchen. The room served for the purpose. However there is a heavy smell in the room. The place was worn down and needs an urgent upgrade.
Business response:
Thank you for being our guest. We are sorry you were unhappy with your stay, and our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Got locked in the bathroom and told it couldn’t be fixed until Monday, after we were leaving. Had no idea where breakfast was at. Found all kinds of garbage under the bed (we had children)
Business response:
Tina, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
We had ants in the kitchen. the beds were comfortable. The staff was friendly for the most part. They didn't do anything about the ants.
Business response:
Thank you for being our guest. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.