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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The staff is very rude, poor up keep poor will not return
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We strive to provide excellent hospitality to all of our guests, but we obviously let you down. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The desk clerk was creepy and the other guests lurking around the front door were as well. I did not feel safe at this hotel.
Business response:
Thank you for your review. We are sorry you did not feel safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
I loved rhw location. I was able to go o. Very good walks with my "Ringo" it was great exercise for both of us. The property was clean inside and out. For the most part the employees were very nice. The evening manager seemed to be frazzled most of the time. Our bath tub backed up, this manager could not unplug the drain, he told me he did not know how to use the snake he I tried to show him how to use it, he kept turning it while i was trying to show him how. He said " I don't have patience doe this" you jus
Desperate times for desperate measures It was a very strange layout in the suite. The temperature remained hot all day and night despite fiddling with the AC unit. The sofa bed was horrendous to sleep on so just had to sleep on the mattress on the floor. The ‘breakfast included’ meant grab and go coffee and an apple. The lobby smelled of cat pee.
Business response:
Taylor, thank you for sharing your experience about your recent stay. We are disappointed you were not happy with your suite and sofa bed which impacted you getting a restful night's sleep. We value our guests and their comments, and we will share your concerns with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
The room was spacious and clean, but smelled like cigarette smoke. There was no coffee pot -- what motel/hotel doesn't have a coffee pot in the room?! No hair dryer either. "Breakfast" was coffee, snack bars and oatmeal.
Business response:
Thank you for being our guest. We are sorry for the smoke odor you encountered in your room and for the inconvenience you had. We have asked our housekeeping team to deep clean the suite to remove the smell. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Amanda, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
AWFULL, NO WORDS FOR THIS PALCE OTHER THATN I WILL NEVER COME BACJ HERE
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you.. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Heater did not wòrk and first employee we told didn't apologize or offer any solution. Employee also acted disgusted when asked for extra blankets. Will not stay at this property again.
Business response:
Thank you for your review. We apologize for the maintenance and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the HVAC in your room. We have also shared your concerns with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.