This profile has been claimed by the business owner or representative.
Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really dirty and smelly
Business response:
Tiffany, thank you for being our guest. We apologize for cleanliness issues in your suite and for the odor you encountered. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Moved us to another location with no notice and then did not have clean room at 2nd location
Business response:
Thank you for your feedback. We regret the inconveniences you experienced while we made arrangements to move you to one of our sister hotels. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
Rooms feel unclean. Room floor is sticky and room has odor. Would not recommend you stay here. Only 1 outlet in room to plug phones etc into wall No usb charging plug outlets.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more
Not impressed It took an hour for us to check in, and I was not impressed with the cleanliness of the room. We were shocked that there wasn’t a glass or cup in the room and had to go to the front desk for everything. Not one cube of ice to be had in our freezer or in the hotel. Tiny lobby, nowhere to gather socially with other families. Next time we will stay at a restaurant that offer a breakfast bar.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Scheduled for 3:00pm check in and wasn’t allowed in my room till 3:45pm. Making me late for the wedding I was officiating. Seemed like they have 3 people working the entire hotel. The front desk receptionist had to leave to help clean rooms while 10 people including myself waited to check in.
Business response:
Thank you for choosing us while here for a wedding. We sincerely apologize for the issue you encountered at the time of arrival and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
You can do so much better You can do so much better. Cigarette smell in hallway and room. Asked for change to a non-smoke filled room, was told no rooms available. Instead, was offered a bottle of Febreze - it was appreciated (better than nothing). Dirt ring in bathtub. What appeared to be a used tissue under the bed. Difficulty with card room key. The room appeared to be furnished with used furniture, bathtub, sink. Evening staff was lovely - I didn’t have much interaction with morning staff. Fridge was clean. Stove top ran... read more
Business response:
Velda, thank you for reviewing our hotel. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate departments to make sure future guests do not face the same problems. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a cha... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,583 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.