Extra Credit Union's cover image
Claimed

This profile has been claimed by the business owner or representative.

Extra Credit Union - Warren, MI

4.9
Get directions

About this business

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We... read more

Location details

6611 Chicago Rd, Warren, MI, 48092, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed11:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9477 reviews
Select a rating
Courtney M.'s profile image
Courtney M. 
on Birdeye

4 years ago

Once again Connie Brandt knocked it out of the park. I returned to Connie with a very time sensitive veterinary matter in hopes she could help me out. In a matter of about 7 lightning fast hours, Connie was able to lock everything down and get me the assistance I needed to have my 4 legged friend taken care of on an emergency issue. Connie is relatable, personable, and professional. Her willingness to go above and beyond has strengthened my loyalty to Extra Credit Union. I joined ECU as a naive clueless high school student a... read more

Business response:

Hi Courtney M., thank you for your feedback. We appreciate your loyalty and hope that your 4 legged friend is okay. 

Melody P.'s profile image
Melody P. 
on Birdeye

5 years ago

Extracreditunion is awesome 

Business response:

We think you're awesome, too, Melody! Thank you for your membership! Let us know if you need anything! 

Kimberly F.'s profile image
Kimberly F. 
on Birdeye

5 years ago

We have been members for about 4 years and we love them. Whenever we need assistance we get good advice. The staff at the call centers are amazing always working with us when we need assistance with our accounts. When we call asking about different loans we get great advice from the loan office. Every person I have spoke with has been wonderful. The new system you have in place after applying for a loan is working great. Each and every loan specialists I spoke with were AWESOME. Our next loan when we are ready will be a ... read more

Business response:

Hello Kimberly, thank you for your membership and for this great review! We are so happy to hear that you have had some great experiences and help at Extra Credit Union. Please let us know if you need anything else! We're here to help! 

Prudence H.'s profile image
Prudence H. 
on Birdeye

5 years ago

I have been a member since about 2008 and I love this place and everyone who works here. IF EVER there is a problem they handle it right away and they are all so pleasant and awesome. I will always be an Extra Credit Union Member  

Business response:

Hello Prudence, thank you so much for taking the time to leave your feedback. We're so glad you're a part of the family! Thank you for your loyalty and membership! Let us know if you need anything! 

LaKeisha D.'s profile image
LaKeisha D. 
on Birdeye

6 years ago

I joined this CREDIT union and a week later I applied for a loan and was approved. They don't judge you and they make you feel comfortable talking to them. My lender name is Heather and she is the best!!!!! Not to mention the place is really clean!! 

Business response:

Hi LaKeisha!! Thank you for your membership and for your great feedback! We're glad to have you as part of our family! And we're happy to hear that you've had some great experiences already! Let us know if you need anything else! We're here to help! 

Mintoria R.'s profile image
Mintoria R. 
on Birdeye

6 years ago

Extra Credit Union is the best they were a blessing to me. 

Business response:

Hello Mintoria! We are glad to hear this great feedback! Thank you for choosing us and allowing us to help you! Let us know if you need anything else! 

Courtney M.'s profile image
Courtney M. 
on Birdeye

6 years ago

This bank has been a true life saver, always helping me when I need loans. They've helped me consolidate debt and raise my credit score ultimately allowing me to get approved for a car loan with great rates. I recommend Extra Credit Union to anyone who asks 

Business response:

Hi Courtney, thank you for this awesome feedback! We're so glad we've been able to help you along your road to financial success! Let us know what else we can do for you! We're here to help!  

Vinnitra D.'s profile image
Vinnitra D. 
on Birdeye

6 years ago

A few weeks ago I tried contacting someone via phone about an issue that I needed help with concerning my account. I was on hold for so long that I decided to try the online chat service that was provided through the website. Within seconds of me clicking the link and asking a question there was a response. The response was from a young pleasant lady named Stephanie Pakulak. I was totally amazed at how fast she helped me via internet chat. This young lady deserves a raise because not only did she help me in an emergency situ... read more

Business response:

Hello Vinnitra, We are sorry to hear that you experienced a long wait time on the phone, but we're so excited to hear that you had great success with our chat feature--and a great experience with Stephanie! We are currently expanding our call center team, also, to give our members an even better member service :) Thank you for your membership and feedback! We appreciate you! 

Karen r k.'s profile image
Karen r k. 
on Birdeye

6 years ago

The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family where I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me than... read more

Business response:

Hi Karen, This is such wonderful feedback. Stories like yours are what keep us going--what motivate us to keep helping as many people as we can. Thank you for allowing us to help you and for taking the time to let us know how much our help has meant to you.  

Frequently asked questions about Extra Credit Union

How is Extra Credit Union rated?

Extra Credit Union has a 4.9 star rating with 477 reviews. 

When is Extra Credit Union open?

Extra Credit Union is closed now. It will open on Thursday at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com