We just had our transmission replaced on our 2019 Pacifica at 98,000 miles. The guy at the repair shop said that Fidelity insisted on replacing it with a new transmission, not a rebuilt one. He also said that other warranty companies he's worked with don't require that. He was impressed - and so were we!
Excellent service and follow up. Fidelity. Did a wonderful job following up on my claim. Very pleased with outcome. Got my car back on the road. Thank you Timothy and Randy for your help and professionalism. Easy to communicate and response was timely.
Alex, thank you very much for your excellent attention and for helping me with my claim, which you helped me to resolve quickly. I really feel very happy and blessed to have bought the insurance with you. Thanks
Business response:
We are so grateful for your amazing words. It is always refreshing to hear that we are doing a fantastic job! Thank you!
THE YOUNG LADY THAT TOOK CAR OF BOTH MY CLAIMS PROVIDED PHENOMENAL SERVICE HAD A GREAT ATTITUDE AND WENT ABOVE AND BEYOND TO TAKE CARE OF ME. THIS IS THE BEST SERVICE I HAVE RECEIVED FROM THIS COMPANY IN MY HONEST OPINION THERE ARE SEVERAL PEOPLE THERE THAT CAN BENEFIT FROM THIS YOUNG LADYS CUSTOMER SERVICE SHE NEEDS A RAISE AS WELL AS NEEDS TO GIVE ADVICE TO SOME OF YOUR REPA TO HER I SAY THANK YOU FOR THE TRULY EXCEPTIONAL SERVICE SHE PROVIDED THANK YOU THANK YOU THANK YOU
Business response:
Hi Christian, Thank you for taking time to share your experience. We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. Katrina will be excited to read your comments.
I was so frantic this morning when my 2019 Ford Edge started stalling on the highway! When I contacted Maxcare by Fidelity I was immediately calmed by Edgar and he directed me on my coverage and how to start a claim. Edgar broke everything down for me and give me a great starting point! I thank you so much because I had no clue what to do or where to begin ! THANK YOU EDGAR!
Business response:
Hello Unica. We are ecstatic over your amazing review. We truly appreciate you choosing us to take care of your mechanical breakdown needs.
A special shout out to JANKO! He was wonderful. Very thorough and what really stood out was he checked everything out before he answered. I have had questions as I am sure most of us have, where I have inquired about something and the person answers without checking and well most of us know the result even if we’ll meant.
Anyway Kudos to you JANKO! Keep up the good work 👍👍👍👍👍
Spoke to Hubert with my Platinum Coverage Plan. He was patient and made sure all my questions were answered. Hung up the phone feeling protected in my warranty
Business response:
Hello Ms. ***** We are so grateful for your amazing words. It is always refreshing to hear that we are doing a fantastic job! Thank you!
What a great experience !!! Jim handled our customers repair wonderfully !!! Originally declined ...... did more research and called us back and approved the claim !! Thank you for the Amazing customer service !! Floyd @ Rocky Mountain Yeti , Jackson WY
My 2015 Audi Q5 was sold used by an Audi dealer, at the time I bought the car with 29000 miles, it's 5 year factory warranty was almost up. When I purchased the car, I was sold a Fidelity warranty (5 year, 60000 miles from purchase date and mileage) Fast forward to 2 years later, the connecting rod bearing on my engine snapped, absolutely ruining my engine, however no engine light ever came on surprisingly. I took care of my car religiously, and never pushed the car to its limits. What could have been a $16000 repair, Fideli... read more
Business response:
Thank you for the kind words, Mr. ********! We are so happy your claim was such a great success. Please share your experience with friends and family who *** need a vehicle service contract. We aim to provide fantastic service to our customers, such as yourself. Thanks again!
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