Fidelity Warranty Services, Inc.

Name: Fidelity Warranty Services, Inc.
Address: 500 Jim Moran Blvd, Deerfield Beach, FL, 33442, US
Telephone: (800) 327-5172
Price range: $$
Rating: 4.9

4.9

★★

316 reviews

|Automotive|Deerfield Beach, FL 33442

500 Jim Moran Blvd, Deerfield Beach, FL 33442

(800) 327-5172

https://www.fidelitywarrantyservices.com/

Closed now

About

Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for your needs. Learn more about how you can protect yourself and your loved ones. FWS’s products and programs can be purchased through more than 3,700 dealers nationwide.

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4.9

★★

316 reviews

5★293

4★16

3★7

2★0

1★0

Reviews(124)

Google Reviews(192)

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Recommended

Ernest R on BBB

★★

4 months ago

Excellent service and follow up. Fidelity. Did a wonderful job following up on my claim. Very pleased with outcome. Got my car back on the road. Thank you Timothy and Randy for your help and professionalism. Easy to communicate and response was timely.

Elisa A on BBB

★★

4 months ago

Alex, thank you very much for your excellent attention and for helping me with my claim, which you helped me to resolve quickly. I really feel very happy and blessed to have bought the insurance with you. Thanks

Business Response:

We are so grateful for your amazing words. It is always refreshing to hear that we are doing a fantastic job! Thank you!

Christian B. on Birdeye

★★

5 months ago

THE YOUNG LADY THAT TOOK CAR OF BOTH MY CLAIMS PROVIDED PHENOMENAL SERVICE HAD A GREAT ATTITUDE AND WENT ABOVE AND BEYOND TO TAKE CARE OF ME. THIS IS THE BEST SERVICE I HAVE RECEIVED FROM THIS COMPANY IN MY HONEST OPINION THERE ARE SEVERAL PEOPLE THERE THAT CAN BENEFIT FROM THIS YOUNG LADYS CUSTOMER SERVICE SHE NEEDS A RAISE AS WELL AS NEEDS TO GIVE ADVICE TO SOME OF YOUR REPA TO HER I SAY THANK YOU FOR THE TRULY EXCEPTIONAL SERVICE SHE PROVIDED THANK YOU THANK YOU THANK YOU

Business Response:

Hi Christian, Thank you for taking time to share your experience. We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. Katrina will be excited to read your comments.

Unica M on BBB

★★

6 months ago

I was so frantic this morning when my 2019 Ford Edge started stalling on the highway! When I contacted Maxcare by Fidelity I was immediately calmed by Edgar and he directed me on my coverage and how to start a claim. Edgar broke everything down for me and give me a great starting point! I thank you so much because I had no clue what to do or where to begin ! THANK YOU EDGAR!

Business Response:

Hello Unica. We are ecstatic over your amazing review. We truly appreciate you choosing us to take care of your mechanical breakdown needs.

Levona M. on Birdeye

★★

6 months ago

A special shout out to JANKO! He was wonderful. Very thorough and what really stood out was he checked everything out before he answered. I have had questions as I am sure most of us have, where I have inquired about something and the person answers without checking and well most of us know the result even if we’ll meant. Anyway Kudos to you JANKO! Keep up the good work 👍👍👍👍👍

Brenda Lee B on BBB

★★

6 months ago

Spoke to Hubert with my Platinum Coverage Plan. He was patient and made sure all my questions were answered. Hung up the phone feeling protected in my warranty

Business Response:

Hello Ms. ***** We are so grateful for your amazing words. It is always refreshing to hear that we are doing a fantastic job! Thank you!

FLOYD J. on Birdeye

★★

7 months ago

What a great experience !!! Jim handled our customers repair wonderfully !!! Originally declined ...... did more research and called us back and approved the claim !! Thank you for the Amazing customer service !! Floyd @ Rocky Mountain Yeti , Jackson WY

Jason B on BBB

★★

7 months ago

My 2015 Audi Q5 was sold used by an Audi dealer, at the time I bought the car with 29000 miles, it's 5 year factory warranty was almost up. When I purchased the car, I was sold a Fidelity warranty (5 year, 60000 miles from purchase date and mileage) Fast forward to 2 years later, the connecting rod bearing on my engine snapped, absolutely ruining my engine, however no engine light ever came on surprisingly. I took care of my car religiously, and never pushed the car to its limits. What could have been a $16000 repair, Fidelity covered it after a long process of sending their adjuster out, my car was in the shop 3 weeks, not the end of the world. I am so happy to say that literally all I am paying is $250. That kind of money can be detrimental to someone, and would have caused me to junk the car if not covered. I am one of the few who made it out unscathed, but I am so glad I was sold that warranty!

Business Response:

Thank you for the kind words, Mr. ********! We are so happy your claim was such a great success. Please share your experience with friends and family who *** need a vehicle service contract. We aim to provide fantastic service to our customers, such as yourself. Thanks again!

Kathy B on BBB

★★

7 months ago

Each time I spoke with someone from Fidelity my questions and my concerns were addressed promptly. I gained so much information from each call I made and it was done in a consistent orderly and professional manner.

Business Response:

Hello Ms. *****, Thank you for your amazing feedback. We work hard to provide an amazing experience for our customers and we are very lucky to have customers like you! We look forward to working with you again soon.