This profile has been claimed by the business owner or representative.
iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
works well
Business response:
Thank you so much for your kind words, Susanna! We really appreciate your taking the time to share your experience with us. Enjoy your pool time! - iAquaLink Support
frustrating. the Web lonk where you need to access to set up schedule has been blank for months now. it does not refresh and I have no other means of updating schedule. please help!! there is no updste available to fix.
Business response:
Hi Lynne, Sounds like your equipment needs a restart. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
The app is okay, but half of what we want to do requires connection to a web based location with a terrible interface. that assuming we can connect, which is frequently not the case.
Business response:
Our apologies, Rob. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
hard to navigate, some features I can't find
Business response:
Our apologies, Jacob! We are always looking to improve; please share details of your experience with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more. Thank you for your feedback. - iAquaLink Support
App is mostly good, gave 3 stars because it doesn't go to landscape view on a tablet.
Business response:
Thank you for your review, Kimberly. We appreciate your positive feedback and will take your suggestions into consideration for future product developments. Happy swimming! - iAquaLink Support
App is very clunky - minus 1 star. Web interface is super old school. Scheduling is overly complicated -minus another star, but hey, I can control my pool from my phone. So it's just ok.
Business response:
Hi Jordan, Please give our product specialists a call at (800) 822-7933; we may be able to send you a helpful firmware update. Thanks for your feedback, and enjoy your pool time! - iAquaLink Support
Fantastic
Business response:
Thanks for rating the app, Jeff! We appreciate hearing from you. Enjoy your pool time! - iAquaLink Support
The app itself works fine. The web version, linked from within the app, to control the schedule and system settings, is horrible and if you are editing the schedule, and lose internet or get a phone call or something that causes you to exit the app, it causes an air and requires you to basically force restart the device. Lately, I think it's been losing Wi-Fi connection or something, and not turning the pool pump on in the morning. 🙄
Business response:
Thanks, Bryan! You're correct that you need to save changes before exiting the schedule screen. Should you be interrupted, resetting the equipment is the trick. You can also log into to edit changes in any browser at www.iaqualink.com. Ensure that the wifi signal outside by your pool equipment is consistently at least 10 Mbps. - iAquaLink Support
Fairly good user interface, but some elements, such as setting variable speed pump schedules and speeds can be quite complex. Also, I can't figure out a way to make changes or deletions to the One Step settings
Business response:
Hi Casey, Thanks for your feedback! Please give us a call at (800) 822-7933; we may be able to send you a helpful firmware update as well as assist you with the OneTouch settings. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 4.3 star rating with 1,644 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.