This profile has been claimed by the business owner or representative.
Maki Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Auburn, CA
About this business
Location details
105 Gum Lane, Auburn, CA, 95603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Last night my AC went out, I called several company's. But saw the great reviews for Maki Heating and Air. And called the immediately great customer service from start to finish. Brent was out Tech and was very informative and got our AC in and running on the spot. I am a business owner myself and this is exactly how we operate. Glad to see a fair and trustworthy company.
Business response:
Thank you very much, James. We’re happy you’re cool!
A/C was not working on a 103 degree day. Saw that Maki had good reviews, so I called them. They sent a tech, John, out within a few hours. He checked the outside compressor while I watched. He quickly told me that the compressor had completely failed and that I needed to replace the whole system (including what is in the attic). I know my way around electrical and I just didn't feel he was testing it correctly. When I challenged him, he seemed to get annoyed. He kept promoting a new system. Definitely felt some pressur... read more
Business response:
Wayne. I’m very sorry to see this post. I apologise your experience with us left you with this impression. We’d like to discuss this with you. We’ll be calling today.
Maki customer service is great - they're knowledgeable, responsive, and friendly. They came out last summer when our coolers pooped out (when it was 110 of course); they got the units running again but advised they were at the end of their lifespan. This spring we called them for a follow-up consult. They did a thorough inspection of the coolers, furnaces, and ductwork, and gave us multiple options how to proceed so we could choose a price point that worked for us. Once we made our choice, they came out within few business d... read more
Business response:
Thank you for taking the time to tell you how we are doing. We appreciate all feedback and this feedback is wonderful to hear! Thank you for your support
Awesome customer service. Very thorough explanation of what the tech found when he checked out both the furnace and AC units.
Great service. From the lovely phone interactions on. Nice guys installed my heater and A/C. They were all cheerful at their work and did a great job.
Maki installed a new swamp cooler on our home in Colfax about two years ago. So this was the second summer to experience it. It is supposed to have two speeds, low and high. However, there seems to be no difference. Like its just low all the time. I have called them and they told me there would be a charge to come out and check it. But they installed it and if they installed the wiring wrong, I should not have to pay. Also the unit they put in is extremely difficult to maintain. Sides are so tight I have to have my w... read more
I've suffered with a poorly performing central a/c for 2 years, because 3 other local companies failed to correctly diagnose my problem. Maki's tech found the issue right away and had it fixed the next week. Highly recommend these guys for any hvac needs.
Business response:
Thank you!
My A/C unit stopped working this past Sunday night (high was about 106 that day). Maki responded first to inquiries and had availability the next day! The time window was between 12-3pm. I called at about 2:30pm, since the house was pretty warm, to see when they would be out. They were running late, but we weren't the only ones whose AC died. They arrived around 4pm. They did a diagnostic and explained what was wrong and got the AC up and running!Our indoor kitties were happy about that! My only minor gripe is that I wis... read more
Business response:
Hi Desiree thank you for the nice note. I agree with you, 100%. There’s nothing worse than not getting a call if someone’s running late and I apologize that we missed that. 99% of the time we are great at that and I’m sorry we missed you. No excuses, it’s been a hot one and the phones are overwhelming all of us. Happy to hear that you’re enjoying your cool house
Super quick response time and incredible service. AC back up in running within an hour. Great communication and professionalism.
Frequently asked questions about Maki Heating & Air Conditioning
How is Maki Heating & Air Conditioning rated?
Maki Heating & Air Conditioning has a 4.8 star rating with 654 reviews.
When is Maki Heating & Air Conditioning open?
Maki Heating & Air Conditioning is open now. It will close at 6:00 p.m.