Experience the high-rated, most complete reputation management platform in the industry as rated by G2.
Access everything needed to build your reputation, grow revenue, and deliver exceptional customer experiences under one roof.
Streamline review management, analyze customer sentiment, benchmark performance, and improve reputation across locations.
Boost your reputation with a GenAI reputation manager that crafts thoughtful replies to online reviews, analyzes performance, benchmarks your locations against competitors, and provides actionable recommendations to help you excel.
More reviews can help your business rank higher in local Google search results. Birdeye makes it easy by integrating with your CRM to send automated review requests, helping you gather more reviews and improve your online presence.
Keep tabs on hundreds of leading review sites from a single dashboard and maintain a spotless reputation wherever customers search.
Use GenAI to draft friendly, relevant replies to online reviews with just one click. Serve multilingual customers effortlessly—Birdeye Reviews automatically translates reviews into English and replies in your customer’s language.
Let your website visitors see the best of your business by showcasing your top reviews and GenAI summaries in a widget that give visitors a clear snapshot of what makes your business great.
Stop the never-ending search for social content. Turn your best reviews into powerful posts using our easy-to-use templates.
Gain a complete view of your online reputation across locations and over time. Automatically gather reviews from all sources and analyze star ratings, review counts, and responses to boost and maintain your brand’s credibility.
Use GenAI to monitor your competitors' reviews across all locations and see how you compare. Get actionable insights to identify your strengths and areas for improvement, helping you fine-tune your marketing and attract more customers.
Add your Google star rating to your search ads to increase trust, improve click through rates, and reduce your PPC budget.
Birdeye is a leader on the G2 Grid® for Online Reputation Management Software with the highest customer satisfaction score. 95% of users recommend Birdeye, the #1 GenAI reputation management platform for multi-location brands.
“It has been so efficient to post advertising onto our multiple social platforms from 1 central location! We also find it really convenient to have various templates established for different client types.”
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
An online reputation management software, or review software, helps you build a strong online presence and boost credibility with your potential customers using reviews. A good review software should let you solicit reviews from your present and past customers, help you with customer review management across sites, and leverage reviews wherever they’re likely to be noticed by your customers.
98% of customers read online reviews before buying a product. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google.
Birdeye Reviews lets you:
Birdeye offers plans that are customized for your business based on the number of locations you operate and the solutions that you need. Take a look at our pricing page for more details.
Birdeye gives you complete visibility into your online reputation management program. You can track reviews over time or by location, review sites, region, or country. You can also know the response times and response rates at a location or individual level. In addition, by adding Birdeye Insights, you can also uncover the customer sentiment and top themes in your customer feedback so that you can improve your products and services consistently.
Yes, you should. Customers talk about their brand experiences all the time - be it with family and friends or on social media and online forums. Soliciting reviews helps you channel customer feedback to your brand’s advantage and build a strong online reputation. It also uncovers insights that can help you improve your products and services.
We recommend that you send review requests to all your customers so that your online reputation is a true reflection of your brand’s customer experience. Consumers understand that no brand is perfect, and a couple of bad reviews actually make your business look genuine. Excluding unhappy customers from review campaigns can also amount to review gating, which might lead to penalties from Google or other legal and financial damages for your brand.
We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand.
Yes, you can. However, we recommend not being too pushy when asking for reviews. Birdeye allows you to automatically send a reminder email with a customizable delay in case customers don’t respond to your initial outreach.
You should respond to a review, whether good or bad, within 24 hours. This is important in preventing issues from blowing up on channels like social media and in building a reputation for your brand as one that cares for its customers' feedback. Birdeye offers you the ability to build custom templates and response rules, making sure no review goes unanswered.
Getting an odd negative review is completely normal, as it’s not possible to satisfy each and every customer. The first thing you should do is respond to the negative review in a personalized and empathetic manner. Next, if the issue can be fixed, turn the negative review into a customer service ticket and resolve it the soonest you can. Once this is done, you can ask the reviewer for a second chance and request them to update their review.
You can report slanderous or fake reviews to the respective review site like Google or Facebook. After running their own checks, these platforms can help you take down reviews that are not genuine.
Online reviews are the currency of the modern customer experience. Featuring reviews wherever your potential customers are likely to look helps you build trust, improves your brand visibility, and wins you more customers.
We recommend that you feature all the latest reviews on your website, irrespective of the rating. This will help your brand look genuine and prevent penalties from Google against review gating practices.
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