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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
After 2 years on smile direct club, I am very dissatisfied, wearing the same set of aligners for 3 months, which should be changed every week or biweekly. Sdc stating they will get back to you within 3 business days and never calling you back. I would not recommend going through this.
Business response:
<p>Hi L****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Used Invisaligns for 6 months results were decent, I wasnt very happy with the results but I thought it is better than it was. I ordered retainer to keep the smile looking the same but the retainers messed up my smile and made it look like it was again.
Business response:
<p>Hi *******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please reply directly to the email sent to you from priorityservice@smiledirectclub.com. </p> <p>Best, </p> <p>Bianca</p>
I signed up in Melbourne and was informed the package will include two pairs of free retainers. I asked about the retainers on arrival as I already completed my treatment with *********but they increased the retailers price dramatically. At the end of the conversation, I was asked if I want to pay in full or on a plan, and they told me prepay would be slightly cheaper. When I tried to claim my free retainers, I was told I need to pay for them because I paid in full. During the last week, I spoke to your staff several times, ... read more
Business response:
<p>Hi *****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you from priorityservice@smiledirectclub.com to address your concerns. </p> <p>Best, </p> <p>Bianca</p>
Zero stars would be best. This company does not know what they are doing. They broke one of my teeth and have created gaps. They refuse to correct the problems. 3 years and 2 months wasted with them.
Business response:
<p>Hi *******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I have been trying for two weeks to speak with someone who can help me with my account. I have paid hundreds of dollars more than what my account is showing and I cannot get someone who understands what I'm saying to help me. In the meantime, the interest charges are higher than they should be because my account is not reflecting payments made. I need help pursuing this!
Business response:
<p>Hi *******. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p >Best,</p> <p>Bianca</p>
Utter trash. They won't show you the projected "after" image until you sign up and pay, mine looked no different. I got to aligner set 12 of 16 and there was ZERO change. A friend works in tool & die so we had taken our own measurments just for fun before I started... His tools and lasers go down to. 0001 of an inch... .. 6.5 months later and nothing has changed. Aligner set 13 was made so poorly I was never able to get it on. Their "customer service" is a bot that gives programmed responses. I got mine for 1/2 off and STILL... read more
Business response:
<p>Hi ******We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. An email has been sent to you from priorityservice@smiledirectclub.com so that we can help. </p> <p>Best, </p> <p>Bianca</p>
Customer service at its worst. Both my wife and I went in for a live scan and the customer service was great. I asked if we should wait until the start of the following year to start our treatment, because it was November and our FSA would renew in January, and they stated that they had a “CODE” that would be applied that would allow us to make a payment now then we could defer the payoff until January (INTEREST FREE). That sounded great and so we both started our treatment. Then January came around and I was able to pay off... read more
Business response:
<p>Hi *****. We appreciate you sharing your experience. We're disappointed to hear this and will be passing the feedback along to our management team. In the mean time, an email has been sent to you from priorityservice@smiledirectlub.com to provide further assistance with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I started my treatment in Dec 2020 it was supposed to be a 12 week program but as of today, Feb 2023 my teeth are still not fixed and they have created new issues. I am trying to work with them to correct my teeth but they are requesting excessive documents from my orthodontist, some of which my ortho has informed me they are not legally able to provide. During the 3+ years of working with SDC customer service has been terrible! I wish I did more research prior to signing up with them. The reviews on their site are all great... read more
Business response:
<p>Hi ******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you from priorityservice@smiledirectclub.com to provide further assistance with your concerns.</p> <p>Best, </p> <p>Bianca</p>
COMMUNICATION IS AWFUL!!!!!!! I received my box for the impression kit, ***label was messed up, so I paid for the return directly. They apparently lost my kit, a manager or someone from USA will not call me back, I have wasted 3 days of my life trying to get someone to help me.. I have sent emails, I have tried using their online agent, nothing has worked. Last comment from there customer service agent is someone will try to call you in 3-5 working days!! Really.. Very upset , frustrated and they don't care!!
Business response:
<p>Hi ***. Thanks for taking the time to leave a review. We're concerned to hear about your experience. An email has been sent to you from priorityservice@smiledirectclub.com so that we can assist further.</p> <p>Best,</p> <p>Bianca</p>
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.