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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have tried multiple times to get a refund of the money they took without my authorization. I have been told the account was canceled. I have been told the refund was not processed correctly and it was being done. Now I've been told they canceled account but aren't refuning the money.
Business response:
<p>Hi ******. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email from priorityservice@smiledirectclub.com so that we can assist with your concerns.</p> <p>Best, </p> <p>Bianca<span style="white-space:pre;"> </span></p>
Original process went smoothly, but now retainers are impossible to get. I have been trying to get retainers for 2 months now. I have called multiple times and already submitted an impression kit. First I was told 5-7 business days, after two weeks with no contact I reached out again and was told 3-5 business days, after another 2 weeks I was told they were "escalating" the situation and I would hear back in 1-3 business days. That was 2 weeks ago. What a joke, worst customer service possible. At this rate I'll need new alig... read more
Business response:
<p>Hi *****. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond to us directly via the email sent to you from priorityservice@smiledirectclub.com. </p> <p>Thank you, </p> <p>Bianca</p>
This company is a scam. DO NOT believe any of the before and after photos that you see them advertise. I had two gaps by each upper canine that I wanted to close. That is why I went to get the aligners. I clearly conveyed these gaps were my main issues. As I started nearing the end of the treatment, I was concerned that I hadn't seen much improvement in the gaps. They tell you not to take out the aligners from the hidden compartment in the box - but I took out the remaining ones in the last month and saw the final outcome st... read more
Business response:
<p>Hi *****. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues you would like to address with us, please reply to the email sent to you from priorityservice@smiledirectclub.com so that we can assist further.</p> <p> Best, </p> <p>Bianca</p>
It has been terrible. I started my treatment plan in July 2022. I went through the entire 4 month's treatment plan all the way to November 2022. The one tiny fix I wanted with one tooth wasn't even corrected. I feel as if that 4 month's treatment didn't do anything. I, of course, asked for a touch-up after doing a video call. They sent me only 3 of the retainers. The first set of retainers dug into my gums. I then asked for a new set after doing another very frustrating video call. That second set came in and also dug into m... read more
Business response:
<p>Hi *****. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you from priorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p> Best, </p> <p>Bianca</p>
This was beyond the worst company I have ever purchased from. I was show a scan of how my sons teeth will turn out. They turned out nothing like it, I even gave the benefit of the doubt & gave them a second chance for touch up aligners. That did nothing at all. They didn’t close a gap that was promised to close. They were just messing more with his teeth. I had his dentist recommended me to stop treatment which we did. We reached out for a refund and tried to explain but Roxanne kept saying there’s nothing they can’t do, it’... read more
Business response:
Hi *********. Thanks for taking the time to leave a review. We're concerned to hear about your experience. An email has been sent to you from priorityservice@smiledirectclub.com so that we can assist further.<br /> <br /> Best,<br /> <br /> Bianca
Just awful. Every chance they had to drop the ball, they did. They charged my card 2K without permission initially, then took months to respond for a retainer, then eventually they did respond by sending the wrong one (they sent a duplicate of my step one aligners????). Then I had to prove what happened via video call and they thought I should get a touch up. So I did another impression kit and then they lost my order. So every interaction I’ve had with them has been a nightmare. If I could go back in time I would, but they’... read more
Business response:
<p>Hi *******. Thanks for taking the time to leave a review. We're concerned to hear about your experience. An email has been sent to you from priorityservice@smiledirectclub.com so that we can assist further.</p> <p> Best, </p> <p>Bianca</p>
this place ***** Go to a real dentist the headache has been unreal with this company daughter is going on a year with trying to fix her teeth and still is not right her teeth are not terrible because she has already wore braces from her dentist
Business response:
<p>Hi ******. Thanks for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to send us an email at priorityservice@smiledirectclub.com, so that we can assist. </p> <p>Best,</p> <p>Bianca</p>
I visited SmileDirect in Eastvale, CA and was helped by Andrea. The facility was very clean and very efficient; they saw me on time for my appointment. Andrea was very polite and professional. She explained the process and was very gentle when conducting the scan. She made sure she answered all of my questions before I left. Great experience. I had SmileDirect before and the aligners worked great! Any time I had issues, SmileDirect customer service always responded very quickly. Only reason I'm going back is because I had de... read more
The aligners are decent and have definitely gotten my teeth back on track (I’m close to having the smile I’m looking for). What I’ve really been impressed with is their customer service. Rainy at the Denver office was super helpful and kind and has me completely sold on my SDC experience. I’m on my second touch up… but they’ve stayed true to their lifetime guarantee so far. I figure I’m going to be wearing a retainer at the end of this process at night anyways, so going through the touch up process isn’t a bother for me like... read more
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.