Awesome software! Pros: Reviews rolling in on the first day - I LOVE BIRD EYE! Cons: the cost - wish it was a little cheaper but I do see the value of the cost Overall: great customer service - looking forward to working together
one of the best team i have worked with. I made one phone call and they did not waste any time, this lead to cascade of events, towards integration of my new EMR Athena Health with Birdseye. They keep me posted on each and every step of the way. I got regular phone calls explaining what they are doing and what I need to do on my side. I am very impressed, and I will and I am recommending to my friends in a heartbeat.
quick response time. customer service representative spoke clearly and good English speaking skills. She was very patient and knowledgeable about the BirdEye features and helped me navigate through a few key changes I needed to make to account.
"We are a new customer and very pleased with start-up process" What do you like best? Birdeye provides quick Access to help when we need it. And we like; Month-month billing. What do you dislike? Would like lower pricing on the month-to-month billing. What business problems are you solving with the product? What benefits have you realized? We need more 5* reviews for potential customers to learn about us.
"Very personalized touch" What do you like best? Don Jennings has been relentless in doing his due diligence to fix any hiccups in our implementation. What do you dislike? I wish there was a way to send email and sms campaigns at the same time. What business problems are you solving with the product? What benefits have you realized? The reviews are flowing in almost immediately and they are positive for the most part.