Pat nullon Our Website
Associate was very helpful and I believe she really cared about my concerns and tried to help
Anonymous nullon Capterra
Awesome software!
Pros: Reviews rolling in on the first day - I LOVE BIRD EYE!
Cons: the cost - wish it was a little cheaper but I do see the value of the cost
Overall: great customer service - looking forward to working together
Pros: Reviews rolling in on the first day - I LOVE BIRD EYE!
Cons: the cost - wish it was a little cheaper but I do see the value of the cost
Overall: great customer service - looking forward to working together
Anne Ysasion Our Website
I just had a quick question about if I needed to manually do anything with our STOP responses. I had an answer as fast I had a question, so I could move on with my work!
Anmar Obaidion Our Website
If only Birdeye does appointment confirmations
If only they allow control of the timing when survey requests should be sent (6.30-7pm are just not good times and you can’t change that!!)
If only they allow control of the timing when survey requests should be sent (6.30-7pm are just not good times and you can’t change that!!)
Ray Perkinson Our Website
Great information. More features than what I was expecting. All explained very well.
Sanjay Nigamon Our Website
one of the best team i have worked with. I made one phone call and they did not waste any time, this lead to cascade of events, towards integration of my new EMR Athena Health with Birdseye. They keep me posted on each and every step of the way. I got regular phone calls explaining what they are doing and what I need to do on my side. I am very impressed, and I will and I am recommending to my friends in a heartbeat.
Anonymous nullon Capterra
Overall good but shortcomings
Pros: Can see all the reviews in one location.
Cons: Can't control timing when review requests can be sent
Overall: 7/10
Pros: Can see all the reviews in one location.
Cons: Can't control timing when review requests can be sent
Overall: 7/10
Dr. Rogeron Our Website
The support representative was able to get me to reset my password and educated me how the review process worked! I never received any of this from Legwork!
Karen Holmeson Our Website
She was wonderful. I didn't know the passwords for us to get into the server, and she was pt. while we gathered the information to move forward. She comes highly recommended. She was very informative.
Eric Littleon Our Website
quick response time. customer service representative spoke clearly and good English speaking skills. She was very patient and knowledgeable about the BirdEye features and helped me navigate through a few key changes I needed to make to account.
Patti Landeon Our Website
Excellent support that was quickly executed with fantastic follow through and communication.
Administratoron G2 Crowd
"We are a new customer and very pleased with start-up process"
What do you like best?
Birdeye provides quick Access to help when we need it. And we like; Month-month billing.
What do you dislike?
Would like lower pricing on the month-to-month billing.
What business problems are you solving with the product? What benefits have you realized?
We need more 5* reviews for potential customers to learn about us.
What do you like best?
Birdeye provides quick Access to help when we need it. And we like; Month-month billing.
What do you dislike?
Would like lower pricing on the month-to-month billing.
What business problems are you solving with the product? What benefits have you realized?
We need more 5* reviews for potential customers to learn about us.
Bernie nullon Our Website
Was able to resolve my issue very quickly. very polite and helpful. thank you!
Bahman Kimiachion Google
Nick has been very helpful and I am very appreciative of what he has done for me.
Julie Shuttleworthon Our Website
The representative I spoke to was very hard to understand. That is frustrating when you are trying to do business.
Dan Nelsonon Our Website
Fast resolution. I appreciate that the support technician continued to work the issue after we hung up. She found a solution and called me back. Thank you!
Louise Watterson Our Website
The representative Arpit Saxena was extremely helpful and explained things in a great deal. We had a great experience
Skylar Mearingon Our Website
The representative helped me resolve the problems I was having. Hopefully the issue won't repeat itself in the future.
Justin N.on G2 Crowd
"Very personalized touch"
What do you like best?
Don Jennings has been relentless in doing his due diligence to fix any hiccups in our implementation.
What do you dislike?
I wish there was a way to send email and sms campaigns at the same time.
What business problems are you solving with the product? What benefits have you realized?
The reviews are flowing in almost immediately and they are positive for the most part.
What do you like best?
Don Jennings has been relentless in doing his due diligence to fix any hiccups in our implementation.
What do you dislike?
I wish there was a way to send email and sms campaigns at the same time.
What business problems are you solving with the product? What benefits have you realized?
The reviews are flowing in almost immediately and they are positive for the most part.
Allen Hershon Our Website
The guy who helped me, I don't recall his name, was extremely polite, patient and helpful.