After a recent storm and some roof damage, we needed the services of 1st Call. Aaron Rogers arrived within just a couple of hours with a bunch of equipment and helped us to get the drying process under way, preventing further damage. He was very kind and courteous, calling 30 minutes before arriving each time. He followed up every day for several days. It’s unfortunate to have storm damage, but I sure am grateful for people like Aaron, who are patient and understanding and take the time to explain everything thoroughly. I would definitely recommend this company to anyone needing restoration services.
It has been a great start so far. The system makes it much easier for us to interact with our customers. Fragrance, our this person who helped us learn the system, did a great job. Colton, the person who setup our contract and was our initial contact, did a very good job of always being available.
Bird Eye is an excellent tool that every business should use to improve and maintain their good standing reputation and business with customer reviews. Good customer reviews equals good business growth
"Our online reputation and presence have increased greatly since we signed on with BirdEye!" What do you like best? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential customers to see. Recommendations to others considering the product: Online reviews are a big part of how customers in our industry choose what company they will use. We have found with BirdEye, our reputation puts us at the top of the list on internet searches and our reviews help give us an edge against the competition. What problems are you solving with the product? What benefits have you realized? It was difficult to have someone go back and look over the jobs and call customers afterwards. We are now able to send review requests to every customer without having to worry if we missed any or called twice.
Recently, I have had 2 occasions of interaction with your great company. I can't begin to tell you what a great experience it has been. Your customer service is the best in the industry. Keep up the excellent work.