Great Product! Great Service! Use Cases and Deployment Scope - I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come. Pros - It’s easy to use format streamlines the patient review process. -It posts the reviews very quickly. -BirdEye sends texts to my patients immediately after their appointments. Cons - I am not aware of any improvements needed at this time. Likelihood to Recommend - It is well suited for quick response reviews that make it easy for patients to fill out immediately after their appointments. BirdEye has texting chat for making appointments but I have not utilized this function as of yet. This will be very appropriate for the younger generation that prefers to text than call. Users and Roles - I, the owner and dentist, am one. Becky, my office manager, is the other user. She helps manage my marketing and customer service. Return on Investment - I think it has generated more patients. -New patients tell me they were impressed with the online reviews. -Very positive ROI. Alternatives Considered - I used Emerita for a year and they generated a lot of Healthgrades reviews but only a few Google reviews. I dropped them after they could not explain why.
This is a very good company and they have a wonderful platform to help me get more positive reviews for my clients at Access Technology. Their dashboard is comprehensive and they do a great job of on boarding new clients. I especially like the user interface on the dashboard.
Great service - really convenient! Don did a Great job setting us up and explaining the system. It's really easy to use, customizable and really takes the hassle out of answering reviews! No more going to different sites and dealing with different passwords. They put everything together in one easy access location. Birdeye makes it so easy to collect, view and answer reviews!
Great experience with Birdeye so far! Their team has been extremely thorough, helpful, and responsive to us. Set-up has been a breeze -- they make it really easy. And the product itself is user friendly -- we expect it to be an effective tool for our business!
I couldn’t be happier with my experience since signing up with BirdEye a couple of months ago. The software and dashboard are easy to use and very responsive. Our business is up 40% compared to the same time last year and all the great reviews have been overwhelming. Lauren, my salesperson was super knowledgeable and easy to work with. My only regret was not signing up sooner! Would recommend highly to any business.
We love BirdEye here at Gorges Dental. Our online presence has been completely transformed! This alone has been vital to improved patient acquisition. AND! BirdEye really does get reviews for our office. I've used other systems and the response is maybe 5% at best. With BirdEye, it's closer to 50%. That's incredible!