Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
5
4224 reviews
4032
173
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Bryan K.on Capterra
Very Satisfied Birdeye User
Pros: I most liked how easy the software is to use.
Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike.
Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
Pros: I most liked how easy the software is to use.
Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike.
Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
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Omar C.on Capterra
N/a
Pros: All of it Birdseye is great helps the customers find great service
Cons: All of it Birdseye is a great product will
Pros: All of it Birdseye is great helps the customers find great service
Cons: All of it Birdseye is a great product will
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Doug H.on Capterra
We Love Birdeye
Pros: Birdeye makes sending a review request and for our customer's to write a review very easy.
Cons: We haven't experienced any problems at this time.
Pros: Birdeye makes sending a review request and for our customer's to write a review very easy.
Cons: We haven't experienced any problems at this time.
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Connor N.on Capterra
Helped boost our ratings!
Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one.
Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond.
Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one.
Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond.
Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
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leona g.on Capterra
BIrdEye Best Way To Communication Around the World !!!
Pros: The best thing about this application is that easy to handle and send messages.
Cons: I love all of it, best software to handle messages
Overall: I have had a great experience with this application
Pros: The best thing about this application is that easy to handle and send messages.
Cons: I love all of it, best software to handle messages
Overall: I have had a great experience with this application
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Carrie R.on Capterra
You cannot beat the efficiency of Birdeye
Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise.
Cons: I have not had any negative experiences with this software.
Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise.
Cons: I have not had any negative experiences with this software.
Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
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Teresa W.on Capterra
Great Software and easy to use
Pros: That we can send review requests to customers
Cons: There isn't much we don't like. Everything has been useful
Overall: GREAT!
Pros: That we can send review requests to customers
Cons: There isn't much we don't like. Everything has been useful
Overall: GREAT!
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Abby M.on Capterra
Birdeye is a wonderful program!
Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly.
Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us!
Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly.
Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us!
Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
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josh T.on Capterra
Birdeye for customer feedback
Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time!
Cons: I have found no cons in the Birdeye software.
Overall: We are able to respond to customer issues and follow loyalty trends.
Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time!
Cons: I have found no cons in the Birdeye software.
Overall: We are able to respond to customer issues and follow loyalty trends.
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Heather C.on Capterra
My Bird eye Review
Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly.
Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly.
Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
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Theresa L.on Capterra
Highly Reccommend!
Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor).
Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up.
Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor).
Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up.
Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
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Jenifer H.on Capterra
Birdeye
Pros: I like how right away we get notified that we are being contacted by a future prospect and how fast we are able to respond to their questions.
Cons: The least thing I like about this software is we get notifications during all times of the night and people are able to leave a voicemail but it doesn't actually work.
Overall: Birdeye has been amazing.
Pros: I like how right away we get notified that we are being contacted by a future prospect and how fast we are able to respond to their questions.
Cons: The least thing I like about this software is we get notifications during all times of the night and people are able to leave a voicemail but it doesn't actually work.
Overall: Birdeye has been amazing.
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Jackie Corteson Google
I love them since my first interaction with Len Tao! The company is always on top of everything right away! Great customer service!
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Stephannie Murchieon Google
Very helpful! Even reached out the next day to ensure my issues were resolved.
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Tina Fiedleron Google
Very thorough and easy process. Thank you Gautam for being so patient with me and answering all of my questions!
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Joseph Bibboon Google
Avnish Mishra Addressed my problem and quickly solved it for me.I highly recommend him for any problem solving issues.
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Keith Gordonon Google
Great company, immediate results. Great on-boarding experience. Highly recommend for any company looking to increase branding presence.
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Anonymouson TrustRadius
Top Notch!
Use Cases and Deployment Scope
- [Birdeye] is incredibly user friendly, quick and easy to use. Fantastic marketing tool as the review will be seen on the platform of your choosing.
Pros
- User friendly
-Great marketing
Cons
- N/a
Likelihood to Recommend
- Birdeye is well suited in an industry where word matters. Many businesses carry their pride in not needing to advertise as the word of mouth is much more trustworthy.
Return on Investment
- Provides confidence to future users
Alternatives Considered
- Birdeye has been the first and only review source that we have used. We do not plan on shopping around anytime soon
Usability
- It is excellent!
Support Rating
- Always a call away
Use Cases and Deployment Scope
- [Birdeye] is incredibly user friendly, quick and easy to use. Fantastic marketing tool as the review will be seen on the platform of your choosing.
Pros
- User friendly
-Great marketing
Cons
- N/a
Likelihood to Recommend
- Birdeye is well suited in an industry where word matters. Many businesses carry their pride in not needing to advertise as the word of mouth is much more trustworthy.
Return on Investment
- Provides confidence to future users
Alternatives Considered
- Birdeye has been the first and only review source that we have used. We do not plan on shopping around anytime soon
Usability
- It is excellent!
Support Rating
- Always a call away
a
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User in Hospital & Health Careon G2 Crowd
"Success with Birdeye"
Recommendations to others considering the product:
What do you like best?While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
What do you dislike?No dislikes was very pleased with all the support received. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
What do you like best?While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
What do you dislike?No dislikes was very pleased with all the support received. Review collected by and hosted on G2.com.
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Robert Rhodeson Google
Birdeye has helped us increase our responses for new reviews. We now get new reviews daily.