Easy to use Pros: It is easy to use and I like to be able to view the email reviews. Cons: Refreshing Sikka Software almost twice a month Overall: Each time we have had any issues that are quick to respond and fix the issue.
Birdeye has an incredible training system. The rep that worked with us was Taylor and she had all the answers!!! She even helped us with a few issues on our end, that went above and beyond in my book!!! We highly recommend them to help manage your on-line reputation. Thanks again!!
Jacqueline was amazing! She walked me thru an online tutorial. She was patient and answered all my questions. She made the whole process of setting up very easy and left contact information anytime I had a question! Thank you so much Jacqueline!😊
Starting off great! Pros: So far, so good. I'm getting the reviews I'm asking for! If they dont respond to it, the software reminds them to leave us a review. They have fixed all my inaccurate listings online. Cons: No cons that I've encountered. My rep set it up on my browser and it's just one click and a form submission. Overall: Been great so far. The lady who helped me set up was very helpful.
Best tool to easily and instantly capture customer reviews! Pros: I have been in business for a few years and it has been challenging to get clients to write testimonials. I get great feedback, but when I ask for a testimonial that I can publish on my website, the moment is gone, the airwaves go silent, and they rarely come. I tried another widget on my website to capture instant reviews and it did not work. This product works Great! Cons: As reviews are not generated daily, there was a lapse of time between training and actual use, so I had some questions and hesitations, but support was there for me when I needed it. Overall: Birdeye is helping me establish the coveted online presence and Google search cache that is hard to garner on your own. It is a fast, user friendly way to drive reviews and credibility.
From the beginning customer service was excellent! On boarding was very easy and Amit went the extra mile to provide an easy way for us to import contact information. I am looking forward to seeing what Birdeye can do for our company.
Online reputation management streamlined Pros: The link for customers to leave reviews is simplified and easy. Cons: There are small attributes that need fine tuning if we were to use all features to their fullest functional ability Overall: It has been positive, we have seen an increase in online positive reviews due to the simplified link that we can now send customers.
Great for Review Generation in the Healthcare Industry Pros: I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices. Cons: Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution. Overall: My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.