Perfect tool to manage reviews Pros: Easy to review recent reviews and identify trends in reviews foe a certain period Responding to reviews is simple from the software as well Cons: Duplicate reviews often appear in dashboard Overall: Overall I am very pleased with Birdeye it has completely transformed the way we manage and respond to reviews
Birdeye Review Pros: I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive. Cons: It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time.
Great experience Pros: The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have Cons: We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box Overall: 100% happy with Birdeye
This product works Pros: This product once implemented really takes care of itself. My clients are happy with the results. Cons: The price point could be better, but is in-line with industry standards. Overall: They're available when needed which is not that often.
Third year using Birdeye Pros: The product is easy to use and train others. Review response is a top priority for our company, and the efficiency of response management + analytics is key to our operations. Cons: Integration is easy, both with our PMS and social media channels. I wish we could respond to Apartmentratings and Yelp via Birdeye, but the notifications do come in which is helpful.
Great customer reputation management platform. Their onboarding and set up keeps getting better and faster. I had a fantastic tech/web expert today who rearranged personal schedule to get our local Auto Body/Collision Shop up and running in just 1 hour.
Lisa Pros: I like the ability to speak back and forth with customers without having to call on the phone and play phone tag. Cons: I don't really have a con or anything I don't like about the product. Overall: Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. Easy to communicate information thru Birdeye
One stop shop Pros: The emails I get daily, help me keep track of what is going on at the shops, and how customers rate their experiences. Cons: our product has been hacked a lot recently with fake reviews, I would like for their to be a way to negate these before it negatively impacts our ratings Overall: We have had a good experience, despite the minor hiccups.
Easy to use Pros: I like that with one login, I can see all my reviews in one place and respond to them from the same screen. Cons: My only complaint is that it's hard to filter down to find a specific review, but it seems there have been some new features added that have taken care of that issue. Overall: I appreciate being able to respond to all reviews.
I cannot say enough about this company. I am pretty computer illiterate, but my Birdeye rep was extremely patient and walked me through every step. We had been using a couple of different companies which tried to help but was ineffective overall. They charged about five times what we are paying now with Birdeye. Very very happy.
Birdeye SMS Campaigns Pros: SMS campaigns are user friendly and easy to manage. Cons: Still working on team chat for mobile. As well as having pictures in the SMS not always uploading, but customer service was quick to fix the issue. Overall: 4/5 rating, could go up to 5/5 as they roll out new features and fix bugs.
Functional tool to reply to reviews Pros: I really appreciate the review response templates and how easy it is to reply to reviews. Cons: Sometimes, certain review sites get disconnected for no reason. Overall: I like it. It has some defects (as everything) but it is very manageable.