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The best! Use Cases and Deployment Scope - We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience! Pros - Managing contacts -Auto response to new reviews -Easy review request process Cons - Less sales calls from different Birdeye employees -Onboarding process was great but probably 1 too many calls Likelihood to Recommend - Highly recommend Birdeye to those organizations that find the process of review requests tedious and cannot keep up with people where review requests have already been sent. Love that the system stores the contacts as a reminder customer has already received a request so not embarrassing to send multiple review requests to the same person. The emails and/or text requests received by the customer are professional and allow the customer to engage no matter what the scenario. Return on Investment - Return on Investment as consumers heavily rely on reviews -Increased employee productivity as the system takes no time to send out reviews -Tracking current reviews with ease Alternatives Considered - We only utilized Birdeye as the reputation speaks for itself. I've heard of other products that are not as user friendly or streamlined. Good program that can be figured out with basic common sense, great tracking system of current reviews, auto replies, contact saver are all huge benefits to the Birdeye program. Other Software Used - Centricity Clinical Archive, Built InForm Support Rating - The easiest, streamlined to perfection, user friendly program that makes the laborious task of collecting reviews extremely easy. Best addition to our practice! Usability - The easiest program I've ever used in the medical field. Just one click to send a review and easy data entry to add customer into the system. The Birdeye program is actually fun to use and no prior skill is necessary!
Birdeye is an invaluable reputation management tool! Use Cases and Deployment Scope - A3 Smart Home LP uses Birdeye to help manage our online reputation across multiple reviews sites. It is a great way to track your overall star rating across multiple sites over time. It is also a powerful tool to help request reviews from happy customers. Pros - Aggregates reviews from across the web -Campaigns to increase customer reviews -Customer support Cons - Nothing! Likelihood to Recommend - We having been using Birdeye for over 3 years and it has been critical to our ability to track, monitoring and improve our online reputation. I would recommend it to any business owner or marketing team looking to get a better grasp on their online reputation. Return on Investment - We increased from a less than 3 star average rating to 4.8 star average! -Great way to funnel negative feedback to our customer service team to remedy and fix customer issues. Alternatives Considered - I have not used any other software prior to Birdeye. I was always managing manually in google sheets. Other Software Used - Salesforce Marketing Cloud Email Studio Support Rating - Support agents always reach out quickly and do a very good job at helping create a solution to whatever we need. Usability - Great tool, easy to use for multiple cross-functional teams.
Simple and Great to Use Use Cases and Deployment Scope - We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement. Pros - Managing reviews in one place -Checking messages in one place from multiple platforms -Responding in a more timely manner Likelihood to Recommend - It is super convenient to have all of our messages and reviews from multiple platforms in one place to respond more quickly to customers and make sure we are providing exceptional customer service to everyone. The automated responses are super helpful for when we are not in the office or are closed for special holidays or occasions to make sure customers know we got the message and will reach out soon. Return on Investment - Better reviews overall -Better response times -Better leads from different platforms Alternatives Considered - We have never used any other platform like Birdeye. Support Rating - We have never needed support. Usability - It is extremely easy to use.
Birdeye Hits the Bullseye Use Cases and Deployment Scope - We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye. Pros - Clear communication -Amazing Support Staff -User Friendly Dashboard Cons - Appointment reminders could be more customizable -Initial year sign on could be more flexible -User friendly set up Likelihood to Recommend - Birdeye is perfect for sending out review links to patients the moment after their appointment when the experience is still fresh. This allows for patients to give our company either positive or negative feedback and allow our company to improve. Return on Investment - Increase in google organic traffic to our company -increase in total reviews by 120% -increase in patient direct feedback which allows us to learn and grow to provide better service in the future Other Software Used - Modernizing Medicine®’s Healthcare IT Suite Support Rating - Both support representatives I worked with were extremely helpful and knowledgable in all aspects of the system. They were able to explain things in great detail while also making it easy to understand. I enjoy getting the chance to work with them! Usability - It is extremely user-friendly and allows patients to contact us with ease. The text message review requests were our main goal with working with Birdeye and they have helped us generate 120% more reviews than before!
solid communication tool Use Cases and Deployment Scope - It's all about customer communication for us. It allows us to use one platform to communicate with our customers no matter how they would like to communicate with us. The integration with out POS system to send surveys and review requests has been key in getting more information while getting more public reviews. Pros - surveys -reviews -communications Cons - slow app -conversations with customers dont refresh fast enough Likelihood to Recommend - We have had many customers ask how they can communicate with us. The good thing with Birdeye is the they can use any way that they would like and it all shows up on one page. While there have been some issues with this, They are always there to step in to try to sole the problem. The conversations on the app dont always load or refresh fast enough so sometimes we have multiple staff responding at once and that can be both confusing for us and for our customers Return on Investment - more google reviews -better engage ment with customers Support Rating - They are great and responsive when we have issues. It may not be the fastest sometimes but they always get an answer no matter how many people they need to call in Usability - Its pretty intuitive in general and they have plenty of help available should you need them or have any questions
You Rock, Birdeye! Use Cases and Deployment Scope - Birdeye has been a great marketing tool for inviting customers to refer other customers, as well as leave reviews and conveniently chat with us online. Pros - Online Reputation Genius -Realtime reports available -Great platform for inviting customers to review and refer Cons - We actually like the updates they recently finished. -Can't think of anything else at the moment. Likelihood to Recommend - The Birdeye staff have just been amazing to work with. We love seeing the reports they offer and having our monthly meetings when they have new features or material to go over. The platform bundles everything together and makes it incredibly easy to reply, assist and invite. Thank you, Birdeye Team! Return on Investment - Helped build our online business reputation up. -Helped keep our position online in up top. -Eased the way we invite customers to refer and review. Other Software Used - Trustpilot, Facebook Business Manager Support Rating - Megha is awesome! She's our go-to, she always has a smile on her face and is willing to help with anything. When I email her, I get super quick responses, we love her! Usability - Birdeye platform is very user friendly. We don't have any trouble navigating the site and if there's any changes or updates the Birdeye team typically reveals those first.
Great product! Use Cases and Deployment Scope - We use Bird Eye to reach out to new patients to have them complete a Patient Satisfaction Survey, to reach out to new patients and existing patients to do request reviews and to reply to them, to monitor our DMs in social media in the Bird Eye inbox and to monitor our Google messaging. Pros - Request reviews from patients -Allow me to reply to reviews right on their platform -Allow us to monitor DMs through our social media Cons - Allow us to respond to Healthgrades reviews on the Bird Eye platform Likelihood to Recommend - Bird Eye is appropriate for ALL scenarios. We don't use all of the modules of Bird Eye, but we are extremely pleased with the modules we do use. Our rep is very responsive and takes care of any questions/needs we have and if he can't, he is quick to send it to someone else on the team. Return on Investment - We can't measure ROI due to our business model. Alternatives Considered - We have been approached by other similar vendors, but haven't found any that work as seamlessly as Bird Eye nor have all of the great features that Bird Eye does! Other Software Used - Constant Contact, PicMonkey Support Rating - Our rep. and the support department are amazing! They are quick to respond and quick to help. They keep at it until any issues or needs we have are solved! Usability - It is extremely easy to use and user friendly! I can basically navigate the dashboard and figure out where things are to get to do what I want to do. For the things that I can't find, I contact my rep and he is quick to respond and show me where/how to do things if needed.
Easy to use if you have a Birdseye view! Use Cases and Deployment Scope - We use Birdseye as a one click system where we are able to send with a click of an email. The patient can review us by stars and leave a note as to performance and satisfaction. Or the patient can just leave a star review. Very easy to use! And were able to see the reviews as soon as they are posted. We have had no issues or areas we have needed help on. Pros - Great with just leaving a star -can just use an email -you can leave a detailed message -able to see real and true reviews good or bad -Fast and friendly -easy to use Cons - Very easy to use! -Isn't in different languages we do have Creole patients -Doesn't have a translating section Likelihood to Recommend - Is so easy to use the only challenges we have had have been language barriers. We haven't had any bad experiences Im not even sure if we have had to many 1 star ratings.We are a 5 star company and get 5 star reviews! We haven't had any situations that has been less than appropriate. Birdseye is a very well suited company and great at handling the Review process. Return on Investment - leaving reviews with different languages -We are a diverse company and Birdseye is able to handle all of our service reviews -Very good results with Birdseye Alternatives Considered - It's so easy to use! It show's us we are a 5 star company compared to others! And if we have dissatisfied patients we are able to reach out to try and help fix. Its is a straightforward and easy to use review. Its not complicated or you don't have to do several clicks or use the help button. Other Software Used - Microsoft 365, Paylocity Support Rating - We have never had to use a help button or get in touch with support to help us figure out an issue. It's a very easy to use process and is very user and patient friendly. We are able to see results and if we are needed to help out or contact a patient for further satisfaction services. Usability - Very user friendly. Customer friendly. One click reviews. Star review or you can leave a detailed review. One click email and you can see the responses immediately good or bad. It does show us we are a 5 star company very diverse company and Birdseye is able to handle all of our reviews.
Easy-to-use platform, very responsive support, all-around great experience. Use Cases and Deployment Scope - We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis. Pros - Review Request Automation -Custom Configuration -Responsive Customer Service Cons - Automations sometimes have hiccups and need adjustment -The Birdeye message inbox within the platform could be better at filtering out spam Likelihood to Recommend - If you need Birdeye for review-gathering, the dashboard and automation workflow setup is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. They've had a bit more turnover in their account managers lately, but every one of the account managers assigned to us have been knowledgeable and friendly, and have hit the ground running with our account. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. We've used Birdeye for around four years now, and they've been our preferred reputation management system because they fully adhere to Google's guidelines for review solicitation, which is very important to our organization. This really sets them apart from others in the industry--no review-gating, no incentivized reviews, etc., which is admirable in a space where many rely on these tactics for review-gathering. Return on Investment - 664% increase in reviews since signing on in 2019 Alternatives Considered - Listen360 - Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs. Support Rating - We have a dedicated account manager who is very responsive to questions or other issues as they arise. Usability - Birdeye's dashboard is clean and user-friendly. Most of the functionality is easily understood, even for those who aren't necessarily technically inclined. Most issues come from the initial setup of individual locations, because there are a lot of fields to fill out and it can be easy to overlook some of them.
Customer Service at its Best! Use Cases and Deployment Scope - Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally. Pros - Onboarding -Training -Ease of use -Support Cons - Intuitive interface -Custom reports Likelihood to Recommend - The onboarding experience at Birdeye was unmatched. They were very supportive and always available to take time when needed to meet with our team or answer any questions. Their tech team was integral in working with our Tech Ops team to ensure that a custom review request report was fed properly from our system into Birdeye, and tested when launched. Return on Investment - Streamline reviews -Improve reputation management process -Ease of use Other Software Used - Hootsuite, Yext Support Rating - Any question about any feature at any time is always responded to and met with enthusiasm in a timely manner. 10/10 recommend Birdeye simply for the ease of working with the implementation and support team. Usability - The usability is great, and the interface takes a while to get used to in understanding where leads come from and how to respond to reviews, but once that is locked down, the system is awesome.
Better deal and support than PulseM
Highly recommend Use Cases and Deployment Scope - Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews. Pros - patient reviews -posts to social media -sends messages to office on behalf of patient Cons - would not change a thing Likelihood to Recommend - Birdeye is key in boosting your visibility on Google through patient reviews. They also post the best reviews of the week onto the office's social media pages which eliminated us having to do so. There are several other features that Birdeye offers that we do not utilize. Return on Investment - positive! -new patient gain -boosts on google visibility Alternatives Considered - RevenueWell - We did not review other products. We chose Birdeye as we switched to them from revenuewell. Support Rating - we rarely have to use it! Usability - Very user friendly!
Birdeye is user friendly Use Cases and Deployment Scope - Birdeye is user friendly and easy to use. I would recommend to anyone that is looking for a company to generate reviews. We use it daily and it has worked every time we have needed it. I know there are somethings I don't know how to utilize on Birdeye but I know I can reach out to our Birdeye rep and they would be happy to help. Pros - Generate Reviews -Automatic replies to reviewer -Creates campaigns for reviews Cons - Completing campaigns on mobile site Likelihood to Recommend - I would recommend to anyone that would like to generate reviews and creating campaigns for reviews Return on Investment - ROI with reviews -Generates business Support Rating - Birdeye is always helpful Usability - Birdeye is user friendly.
Mktg Officer of LACOMS Use Cases and Deployment Scope - Birdeye plays a big role in our company's reputation management. I have widely use their functions mainly housing the reviews we are getting accross all media platforms. It also helped me set KPI for our office and empowering employees through engagements I can monitor highlighting their names on. What I like most about Birdeye is that it when we receive reveielws we can reply directly to playform. Pros - House all social media reviews -Can reply directly to the reviews at ease -Integrates with other systems like DSN Cons - Friendliness of settings -Assigning a dedicated advocate -Yelp integration Likelihood to Recommend - We lost a 5 star review in Google page but in Birdeye its still there. Can serve as a backbone which is really helpful. I liked this function so much it saves me the hassle of contacting Google and dispute the reviews. I can even reply to the reviews from the platform and templates can be inserted as well. How cool is that?! Return on Investment - Less admin cost -I could hire someone to oversee our company's online reputation but with Birdeye it helps me do lenghty things shortly but are still taken cared of properly and accordingly. -Wide exposure of reviews and online presence of our company. -Accredited websites and platforms are great help for more exposure. Alternatives Considered - N/A i have not tried other products than manual monitoring Other Software Used - Salesforce CMS, CS WinOMS, EagleSoft Support Rating - As a marketing officer. I would always prefer to talk to an assigned advocate that will value my time. The implementations team is superb but when you contact them from the mainline it will take some time someone will get back to you, but not always. There are also time they response fast. Usability - I dont even know if I have utilize all features we got from our package but its already superb.
Deepty Narang was helpful, informative, and patient as she showed me all that Birdeye has to offer its clients. She even was proactive and scheduled a follow up call for the following week. Highly recommend. - Marketing Department
Whilst our business is just beginning the journey with Birdeye I have found the onboarding is excellent. Jitender has been very helpful and quickly answered any questions we had. The program looks very good and I find it helpful in our business and very easy to work with. The are things that could be added to further enhance what you can get, Would recommend it to anybody
Excellent customer service by Piyush Agarwal.My issue was solved in a timely manner and I’m very satisfied with the outcome.
A clean and polished review platform.
This is my first experience with Birdeye but the assistant is unlike any other company I've used. Will continue to update on their response times, effectiveness and capabilities with helping grow our customer base.
We're new to Birdeye, and the transition has been easy. Their onboarding went smoothly, integreates well with our CRM and we look forward to their assistance in helping us grow our small business!
Birdeye is a great one-stop shop for review management Use Cases and Deployment Scope - Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms. Pros - Allows review management in one platform -Automated review request -Easily track all messages, comments, and reviews in one place Cons - Sending out a release email when new things are deployed or changed in the system -When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later -Sales team is very pushy Likelihood to Recommend - Birdeye is great for managing reviews all in one place. Return on Investment - Increased Google reviews from 2 stars to 3.4 stars in a few months -Made it much easier to request reviews from customers -Easily displays reviews on or social platforms Other Software Used - Powtoon, Canva, Mailchimp Support Rating - Support is usually quick but like I mentioned earlier, it seems that things tend to mess up/break again 1-2 weeks later. Usability - Overall works well for what we need
Birdeye catches the worm! Use Cases and Deployment Scope - We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected. Pros - Integration with Salesforce -Ease of monitoring and replying -Useful reports Cons - Would like a better way of customizing multiple graphic options -Would like to configure the integration with Salesforce to pull different information Likelihood to Recommend - Birdeye has made it easier to address any concerns that our clients have by alerting us right away if there is a less than satisfactory review by sending a notification. We would like to be able to customize the integration with Salesforce a little more and pull different information Return on Investment - Great ROI - we have drastically increased our 5-star reviews -Time - takes so much less time to get feedback from clients Alternatives Considered - We also use Trustpilot but its downside is that it is just one review site. Birdeye allow our prospective clients to see reviews from many different websites. Other Software Used - Dropbox Support Rating - We have always had very good help with any issues or questions Usability - Simple to understand and easy to adminitrate
Excellent reputation management platform Use Cases and Deployment Scope - We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization. Pros - Obtaining positive reviews -Management of responses -Data analytics Cons - N/A Likelihood to Recommend - Notifications of new reviews are very helpful, as is the ability to respond easily and quickly to reviews. Return on Investment - We've increased our Google rating significantly in the past 12 months. Alternatives Considered - We used a platform previous to Birdeye, however the UI was less desirable, and the customer service was poor. Other Software Used - Constant Contact, Genesys Cloud CX Support Rating - Customer service has been very good to date. Usability - Birdeye provides virtually everything we were looking for in a reputation management platform.
VERY USER FRIENDLY. Use Cases and Deployment Scope - we are able to view things that residents send to us and it has been a smooth process so far. the system is easy to navigate and makes it easy for us to communicate easily and effectively with people. i also love that it gives people the option to be able to send pictures through to use, when we need proof of payment Pros - delivers messages quickly -vert effective navigation -user friendly Cons - sometimes lags a little Likelihood to Recommend - if you need messages to come through quickly, i recommend using this app Return on Investment - effective communication with residents Support Rating - not bad at all Usability - very easy to use