Birdeye service has been invaluable to my practice! I love the feedback I get from my patients and really appreciate the reviews I get that the public can see. Birdeye customer service is great! I have a person I can email or call anytime for help with knowing how to fully use the service.
I worked closely with Donald to get my two offices up and running with BirdEye. It was evident throughout the entire process that Donald knew exactly what he was doing and he took great pride in his work, which helped the process go efficiently and pleasantly. We've already starting getting new reviews and everything seems to be going great so far!
On 2/18/19, I posted a review on four different sites. When I checked on 2/19/19, I noted that the review appeared twice on one of the sites; namely, BirdEye. I sent an urgent email to BirdEye’s customer support and received an immediate reply with a case# and a toll-free number. I called and spoke with Saurabh whose telephone skills were outstanding. He was patient (despite my constant interruptions), polite, and empathetic; and he resolved my problem in about two minutes. The total investment by me from the time I discovered the duplicate review to the issue being resolved was less than ten (10) minutes. Thank you for making my first encounter with BirdEye such a pleasant experience.
Birdeye has helped our small company get the word out through networking with our previous sales . Which in turn helped us build credibility with our clients all over again. Of course, some sent back reviews, but so far we have put these new review in front of over 100 of our past clients. This is valuable! Thank you.
Very satisfied with Birdeye's Review Service for our Dental Practice. We are always looking to enhance our outreach, and to gain feedback from patients. Birdeye helps us to improve our relationships with all of our patients. Dr George Puhak
"Excellent tool for any business!" What do you like best? I love how easy it is to send our review links to customers, and that additional avenue for them to communicate any issues. What do you dislike? There really isn't much to dislike about Birdeye. It's affordable, and the ROI is incredible. Recommendations to others considering the product This is an incredibly valuable tool for any industry. Let your customers and clients know that you care about their opinion by using Birdeye! What business problems are you solving with the product? What benefits have you realized? We're solving the ability to get any negative feedback sent directly to us, so that we can assess and correct the situation.
Brideye is a great product for any business that loves customer feedback and does something with it. Our customers are our greatest gift to improve and validate what we are doing right. Birdeye is helping our business, our employees hear feedback first hand from our guests. Birdeye allows us to see multiple guest review sites in one area and respond. ...the support team are awesome as they work through your unique requests as it relates to your business.
"Superior User Experience!" What do you like best? The user experience for both the sender side and the customer receiving the survey request is wonderful. BirdEye makes it so simple to send out the request for a review and easy for our customers to use to write the review. We've had such an increase in reviews since switching to use BirdEye vs asking for reviews and sending our own link. We also love that it provides different ways for customers to write reviews and the option for customers to email us directly back if they have any questions or concerns. The option to have the reviews link directly to our social media is also an amazing feature. What do you dislike? When we have to switch back and forth between different territories, it takes a minute for the website to reload and it's not always clear if the site has switched yet or not. What business problems are you solving with the product? What benefits have you realized? We're able to drastically increase our reviews online (our primary goal has been Google) which increases our business. So many customers have reached out recently because they saw our reviews on Google and it's been wonderful.