The best! Use Cases and Deployment Scope - We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience! Pros - Managing contacts -Auto response to new reviews -Easy review request process Cons - Less sales calls from different Birdeye employees -Onboarding process was great but probably 1 too many calls Likelihood to Recommend - Highly recommend Birdeye to those organizations that find the process of review requests tedious and cannot keep up with people where review requests have already been sent. Love that the system stores the contacts as a reminder customer has already received a request so not embarrassing to send multiple review requests to the same person. The emails and/or text requests received by the customer are professional and allow the customer to engage no matter what the scenario. Return on Investment - Return on Investment as consumers heavily rely on reviews -Increased employee productivity as the system takes no time to send out reviews -Tracking current reviews with ease Alternatives Considered - We only utilized Birdeye as the reputation speaks for itself. I've heard of other products that are not as user friendly or streamlined. Good program that can be figured out with basic common sense, great tracking system of current reviews, auto replies, contact saver are all huge benefits to the Birdeye program. Other Software Used - Centricity Clinical Archive, Built InForm Support Rating - The easiest, streamlined to perfection, user friendly program that makes the laborious task of collecting reviews extremely easy. Best addition to our practice! Usability - The easiest program I've ever used in the medical field. Just one click to send a review and easy data entry to add customer into the system. The Birdeye program is actually fun to use and no prior skill is necessary!

Simple and Great to Use Use Cases and Deployment Scope - We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement. Pros - Managing reviews in one place -Checking messages in one place from multiple platforms -Responding in a more timely manner Likelihood to Recommend - It is super convenient to have all of our messages and reviews from multiple platforms in one place to respond more quickly to customers and make sure we are providing exceptional customer service to everyone. The automated responses are super helpful for when we are not in the office or are closed for special holidays or occasions to make sure customers know we got the message and will reach out soon. Return on Investment - Better reviews overall -Better response times -Better leads from different platforms Alternatives Considered - We have never used any other platform like Birdeye. Support Rating - We have never needed support. Usability - It is extremely easy to use.

Birdeye Hits the Bullseye Use Cases and Deployment Scope - We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye. Pros - Clear communication -Amazing Support Staff -User Friendly Dashboard Cons - Appointment reminders could be more customizable -Initial year sign on could be more flexible -User friendly set up Likelihood to Recommend - Birdeye is perfect for sending out review links to patients the moment after their appointment when the experience is still fresh. This allows for patients to give our company either positive or negative feedback and allow our company to improve. Return on Investment - Increase in google organic traffic to our company -increase in total reviews by 120% -increase in patient direct feedback which allows us to learn and grow to provide better service in the future Other Software Used - Modernizing Medicine®’s Healthcare IT Suite Support Rating - Both support representatives I worked with were extremely helpful and knowledgable in all aspects of the system. They were able to explain things in great detail while also making it easy to understand. I enjoy getting the chance to work with them! Usability - It is extremely user-friendly and allows patients to contact us with ease. The text message review requests were our main goal with working with Birdeye and they have helped us generate 120% more reviews than before!

Easy-to-use platform, very responsive support, all-around great experience. Use Cases and Deployment Scope - We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis. Pros - Review Request Automation -Custom Configuration -Responsive Customer Service Cons - Automations sometimes have hiccups and need adjustment -The Birdeye message inbox within the platform could be better at filtering out spam Likelihood to Recommend - If you need Birdeye for review-gathering, the dashboard and automation workflow setup is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. They've had a bit more turnover in their account managers lately, but every one of the account managers assigned to us have been knowledgeable and friendly, and have hit the ground running with our account. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. We've used Birdeye for around four years now, and they've been our preferred reputation management system because they fully adhere to Google's guidelines for review solicitation, which is very important to our organization. This really sets them apart from others in the industry--no review-gating, no incentivized reviews, etc., which is admirable in a space where many rely on these tactics for review-gathering. Return on Investment - 664% increase in reviews since signing on in 2019 Alternatives Considered - Listen360 - Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs. Support Rating - We have a dedicated account manager who is very responsive to questions or other issues as they arise. Usability - Birdeye's dashboard is clean and user-friendly. Most of the functionality is easily understood, even for those who aren't necessarily technically inclined. Most issues come from the initial setup of individual locations, because there are a lot of fields to fill out and it can be easy to overlook some of them.

Customer Service at its Best! Use Cases and Deployment Scope - Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally. Pros - Onboarding -Training -Ease of use -Support Cons - Intuitive interface -Custom reports Likelihood to Recommend - The onboarding experience at Birdeye was unmatched. They were very supportive and always available to take time when needed to meet with our team or answer any questions. Their tech team was integral in working with our Tech Ops team to ensure that a custom review request report was fed properly from our system into Birdeye, and tested when launched. Return on Investment - Streamline reviews -Improve reputation management process -Ease of use Other Software Used - Hootsuite, Yext Support Rating - Any question about any feature at any time is always responded to and met with enthusiasm in a timely manner. 10/10 recommend Birdeye simply for the ease of working with the implementation and support team. Usability - The usability is great, and the interface takes a while to get used to in understanding where leads come from and how to respond to reviews, but once that is locked down, the system is awesome.

Highly recommend Use Cases and Deployment Scope - Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews. Pros - patient reviews -posts to social media -sends messages to office on behalf of patient Cons - would not change a thing Likelihood to Recommend - Birdeye is key in boosting your visibility on Google through patient reviews. They also post the best reviews of the week onto the office's social media pages which eliminated us having to do so. There are several other features that Birdeye offers that we do not utilize. Return on Investment - positive! -new patient gain -boosts on google visibility Alternatives Considered - RevenueWell - We did not review other products. We chose Birdeye as we switched to them from revenuewell. Support Rating - we rarely have to use it! Usability - Very user friendly!

Birdeye is a great one-stop shop for review management Use Cases and Deployment Scope - Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms. Pros - Allows review management in one platform -Automated review request -Easily track all messages, comments, and reviews in one place Cons - Sending out a release email when new things are deployed or changed in the system -When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later -Sales team is very pushy Likelihood to Recommend - Birdeye is great for managing reviews all in one place. Return on Investment - Increased Google reviews from 2 stars to 3.4 stars in a few months -Made it much easier to request reviews from customers -Easily displays reviews on or social platforms Other Software Used - Powtoon, Canva, Mailchimp Support Rating - Support is usually quick but like I mentioned earlier, it seems that things tend to mess up/break again 1-2 weeks later. Usability - Overall works well for what we need

Birdeye catches the worm! Use Cases and Deployment Scope - We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected. Pros - Integration with Salesforce -Ease of monitoring and replying -Useful reports Cons - Would like a better way of customizing multiple graphic options -Would like to configure the integration with Salesforce to pull different information Likelihood to Recommend - Birdeye has made it easier to address any concerns that our clients have by alerting us right away if there is a less than satisfactory review by sending a notification. We would like to be able to customize the integration with Salesforce a little more and pull different information Return on Investment - Great ROI - we have drastically increased our 5-star reviews -Time - takes so much less time to get feedback from clients Alternatives Considered - We also use Trustpilot but its downside is that it is just one review site. Birdeye allow our prospective clients to see reviews from many different websites. Other Software Used - Dropbox Support Rating - We have always had very good help with any issues or questions Usability - Simple to understand and easy to adminitrate

Excellent reputation management platform Use Cases and Deployment Scope - We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization. Pros - Obtaining positive reviews -Management of responses -Data analytics Cons - N/A Likelihood to Recommend - Notifications of new reviews are very helpful, as is the ability to respond easily and quickly to reviews. Return on Investment - We've increased our Google rating significantly in the past 12 months. Alternatives Considered - We used a platform previous to Birdeye, however the UI was less desirable, and the customer service was poor. Other Software Used - Constant Contact, Genesys Cloud CX Support Rating - Customer service has been very good to date. Usability - Birdeye provides virtually everything we were looking for in a reputation management platform.