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Gary Langtonon Google
Although the training is like drinking from a fire hydrant I can tell this is going to be awesome!!
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Kelly A.on G2 Crowd
"Great Find"
What do you like best?
We just signed on a few weeks ago and the experience has been great from initial sales call to on-boarding.
What do you dislike?
I wish the auto sharing of reviews on social could be set to weekly instead of minimum 1/day
What problems are you solving with the product? What benefits have you realized?
Improving our online reputation across different sites and being able to quickly respond to complaints
What do you like best?
We just signed on a few weeks ago and the experience has been great from initial sales call to on-boarding.
What do you dislike?
I wish the auto sharing of reviews on social could be set to weekly instead of minimum 1/day
What problems are you solving with the product? What benefits have you realized?
Improving our online reputation across different sites and being able to quickly respond to complaints
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Verified Revieweron Capterra
Useful but not necessary
Pros: I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye
Cons: For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays).
Overall: When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected.
Pros: I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye
Cons: For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays).
Overall: When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected.
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Kensie Evanson Google
Great on-boarding process and the software seems to be really beneficial and easy to use. I am excited to start and see how it goes! Excellent customer service!
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Ryan Moseron Google
Set up was fast and easy! Can't wait to see how this impacts our business and our online presence.
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Jim Heatonon Google
Sahil did a fantastic job with setup and training. I feel confident using Birdeye and can't wait to see the results.
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Laura Caveson Google
Feature-rich, flexible, competitively priced review platform. OUTSTANDING customer service. Highly recommend (and already have recommended, personally, to several businesses.)
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Kandi Trippon Google
Easiest way to get reviews from our patients. Instant notifications of new reviews. Able to respond to said reviews from the platform. Their techs are great, able to walk you through and show you how everything works. All around great experience.
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Stacy D.on Capterra
very useful
Pros: This software provides very useful customer information
Cons: I do not have any negative comments about this software
Pros: This software provides very useful customer information
Cons: I do not have any negative comments about this software
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Shilpa Chandiwalon Google
Very Good Customer Service for support calls.
Their on-boarding team was very helpful too especially Sunaina who helped me with on-boarding
Their on-boarding team was very helpful too especially Sunaina who helped me with on-boarding
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TeAnna Flanneryon Google
Would recommend. With being a business owner and trying to do everything it was great to have them help with keeping up with the reviews. It will ease some stress to have some helpers! Definitely worth it
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Rene Kylon Google
As a small business owner it's tough to spin so many plates in the air. There's so much to keep track of, but making sure our clients are happy isn't a problem because I've got Birdeye!! Since I've started using them, I've gotten 94% increase in my Google reviews. I highly recommend you give them a try!!
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Jennifer Betzon Google
BirdEye is a great way to effortlessly connect with customers for reviews!
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