"Great Find" What do you like best? We just signed on a few weeks ago and the experience has been great from initial sales call to on-boarding. What do you dislike? I wish the auto sharing of reviews on social could be set to weekly instead of minimum 1/day What problems are you solving with the product? What benefits have you realized? Improving our online reputation across different sites and being able to quickly respond to complaints
Useful but not necessary Pros: I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye Cons: For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays). Overall: When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected.
Easiest way to get reviews from our patients. Instant notifications of new reviews. Able to respond to said reviews from the platform. Their techs are great, able to walk you through and show you how everything works. All around great experience.
Would recommend. With being a business owner and trying to do everything it was great to have them help with keeping up with the reviews. It will ease some stress to have some helpers! Definitely worth it
As a small business owner it's tough to spin so many plates in the air. There's so much to keep track of, but making sure our clients are happy isn't a problem because I've got Birdeye!! Since I've started using them, I've gotten 94% increase in my Google reviews. I highly recommend you give them a try!!