4.9
7813 reviews75 reviews have no rating
Jessica is amazing and makes using BirdEye super easy. If I ever have a question all I have to do is call or email her and boom I get the answer I was looking for instantly. Best customer service / support I have ever received for any SaaS product. If you are considering this product definitely get it because the amazing customer service and support make implementing into your practice so easy that it guarantees the success of the product. They literally hold your hand every step of the way. Thank you so much, Jessica you have made my job so much easier!
We just started using this reviewer in our practice this week. The product is easy for the staff to use and patients say it's the simplest way they have ever left a review. Jessica is smart and was very helpful and attentive to our practice's specific needs... before, during and after the sale. The best vendor we've ever worked with.
BirdEye is a great company to work with. They are assisting us for 1.5 year. With new technological updates they are an awesome asset of our practice. Keep the good work!! Update. We continue our business relationship with BirdEye. They help us to uncover the missing reviews on Google page. From 12 to 43! Thank you for your technical support!!! Keep it this way! Pleasure to work with you!
I have had excellent customer service since the start!! Highly recommended!!
I have been working with Jessica for months now, and she is awesome!!! Knowledgeable, attentive, and nice as can be:)
Jessica did a great service for Birdeye! She was always so patient and thorough with traning.
I have been very pleased with our decision to go with Birdeye for our patient follow up and online presence management. We have been piling up positive reviews from our patients on the platforms we choose and we are consistently showing up on the first page of search engines for local dentists. Our account manager Jessica has been especially helpful with monthly check-ins to make sure we have been happy with the service and seeing if there is anything else they can provide us. She will definitely be missed, and I hope the new support team will be as attentive and helpful to our needs.
Birdeye has been working hard to improve our online presence. Jessica has been very patient and kind. We appreciate her commitment to helping our office.
Jessica from day one of meeting her has always been nothing but professional. She has always made up feel welcome. She has a great bubble personality and will go far in where ever her new adventure finds her. We will miss doing business with her. She was always there for us with whatever questions we had big or small and we just want to say Thank You!
Thank you to Jessica T and the team at BirdEye for helping our practice manage and collect reviews. It is such a big part of our business and we are so happy with the service that BirdEye provides us. The reps are very helpful and the platform continues to evolve to meet our review goals.
Cheryl is the best! In our first month she helped us start getting reviews and higher placement which has already resulted in a new client family!!
Very good customer service. I have been working with Jessica and she has been a pleasure and really helped us get Birdeye going and help us with our specific needs for our office.
Jessica has done a great job helping us use the software and has been very responsive to our every request.
Great review method to increase your online presence. My rep Jessica also did monthly check in's and helped facilitate the dialogue with our patients to obtain more feedbacks for the practice.
Jessica, is amazing!!!! We were initially overwhelmed trying to set up this new task. Jessica walked my office manager and I through it step by step! She made the impossible, possible!
I had testimonials but they were work to get and manually upload to my website. BirdEye showed me how it could be made easier for me to request a review, easier for client to give one and have reviews automatically show up everywhere. I don't deal with a lot of clients, but it's still worth it to do things this way. Also the people are really friendly, explain things well, get you up and running quickly and don't forget to check how you are doing. I highly recommend them.
Jessica was a great pleasure to work with! Always provided excellent support and wonderful strategy
Birdeye is a great asset to any company trying to get their business noticed on the web. They were very informative and helpful with great customer service that was reliable to follow up as well!
BirdEye has taken a cumbersome topic/task and made it streamlined and easy to accomplish. Thank you BirdEye! Definately worth the investment.
Great customer service. They call me every so often to check on me. As a customer, that speaks volumes. Great service as well.
Great customer service would definitely recommend to other companies