Shankhayan has the patience of a SAINT! He knows his stuff and we couldn't be more grateful for his guidance and ideas. Thank you for having him on Team Birdeye.
"Birdeye has been great at helping us expand our company base." What problems are you solving with the product? What benefits have you realized? What do you like best?How easy it is to send the Review Invites. Review collected by and hosted on G2.com.
Such an amazing place!!! The staff was unbelievably friendly and professional and the therapists are out of this world! This is my spot!!! I will recommend everyone to go try them out!!!!
I’ve been with BirdEye for about 2 1/2 years now and they have helped us To Convert more happy customers into more customer reviews than we were previously able to do on her own. Any time I’ve had any type of question or issue their support team has handled it promptly.
I was very skeptical when I first heard all of the features that Birdeye offered. To me it sounded overwhelming but I am so happy right now because it has made things so much easier. This is an amazing platform and it is user friendly and all of the staff is happy.
"Very good basic functionality!" What problems are you solving with the product? What benefits have you realized? What do you like best?Consolidating review scores by channel, and making it easy to find reviews with a search function. Review collected by and hosted on G2.com.
"Birdeye has been a great way to allow our patients to leave a review with ease" What problems are you solving with the product? What benefits have you realized? What do you like best?I love that it is a quick and easy way to send out a link for our patients to review our practice/providers. Review collected by and hosted on G2.com.
BirdEye is awesome to work with. Akhilesh was incredibly responsive, professional, and had great follow up on helping me with a recent inquiry to customer support. Overall just a great experience.
"Very effective communication" Recommendations to others considering the product: What do you like best?Birdeye is great for patient to office communications. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? What do you dislike?I wish the integration between Facebook was better. Review collected by and hosted on G2.com.
"Excellent Reviews Services" What problems are you solving with the product? What benefits have you realized? What do you like best?Our company was looking for a way to display our reviews on our company website and Birdeye does an excellent job of providing the right tools (Documentations, APIs, Widgets) for us to implement the easy way. The customer support is excellent and they are always willing to work with us to customize our campaigns. Highly Recommended! Review collected by and hosted on G2.com.
"Birdeye is amazing!" What problems are you solving with the product? What benefits have you realized? What do you like best?I like Birdeye because keeps us focuses on our clients after the job is done. The interface is great ,user friendly, easy to use and all of the information into easy to understand reports. I have already recommended Birdeye to my friends. Great job Birdeye! Review collected by and hosted on G2.com.
"One Stop Shop for Review Management" Recommendations to others considering the product: What do you like best?BirdEye is easy to use. It's nice to link all your Google, FB, BBB, TrustPilot and other sites all into one review management system. It is easy to reply just on BirdEye so you don't have to login to all the other accounts. It is an easy way to reply to direct feedback as well. I like the option to send a pre-written reply that is already saved. Easy to use the drop-down click and go. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? What do you dislike?I wish there was a way to link up with Yelp. Uploading the excel sheet to BirdEye takes me a few tries. I wish that was easier. We are trying to look into the BirdEye API to link our database so staff knows when reviews and sent and returned. Also, we need to look into the API to add reviews and clients easier. Review collected by and hosted on G2.com.
"Great customer service" Recommendations to others considering the product: What do you like best?I like how there is a rep to help with anything I need. Whenever I needed help, the rep was super willing to do whatever they can to help me. The software is also super easy to use. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? What do you dislike?It is expensive for what you get. We only are using this for 2 of our 70 stores, and without putting all them on our account it is expensive. Review collected by and hosted on G2.com.
"Works well for our direct Sales Company" What problems are you solving with the product? What benefits have you realized? What do you like best?The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. Review collected by and hosted on G2.com.