Free ebookThe Psychology of Reviewers and One-Star Reviews | A Guide for Lawyers

Business at its basis is about human interaction and that can lead to mistakes. Understanding the core of your negative reviews and the clients who leave them, empowers you to adjust your law firm's operations and grow exponentially.

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In this ebook, you’ll learn:

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Understand the DNA of reviewers and their reviews
When one-star reviews are good for business
How to turn a one-star review into a positive experience
The Service Recovery Paradox: get more client loyalty AFTER an issue
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