The Ultimate Guide to Managing Negative Reviews

Are you losing customers over bad online reviews?

As wonderful as it would be to only receive 5-star reviews from all of your customers, this would actually be a detriment to your business.

Negative reviews can actually make your business seem more genuine, and oftentimes identify areas of opportunity where your business can improve.

Customers who have left a negative review are a potential goldmine!

Converting these unhappy customers into loyal evangelists is known as the service recovery paradox.

70% of customers say they think more highly of a company after the company has corrected a problem or negative service issue

In our eBook, we'll guide you through best practices on how to resolve & respond to negative reviews in a timely manner.

By the time you've finished this book, you'll be equipped with the information you need to convert unhappy customers into lifelong, loyal brand advocates.

What's in this offer:

• Why negative reviews are important for your business.
• What you should do when a bad review comes in.
• How to respond to negative feedback in a timely manner.
• How to convert unhappy customers into loyal customers.
• How BirdEye can help automate these solutions for you.