As wonderful as it would be to only receive 5-star reviews from all of your customers, this would actually be a detriment to your business.
Negative reviews can actually make your business seem more genuine, and oftentimes identify areas of opportunity where your business can improve.
Customers who have left a negative review are a potential goldmine!
Converting these unhappy customers into loyal evangelists is known as the service recovery paradox.
70% of customers say they think more highly of a company after the company has corrected a problem or negative service issue
In our eBook, we'll guide you through best practices on how to resolve & respond to negative reviews in a timely manner.
By the time you've finished this book, you'll be equipped with the information you need to convert unhappy customers into lifelong, loyal brand advocates.
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