Guides
Download Birdeye's instructional Guides, with tools, tips and best practices to help multi-location marketers drive customer happiness and convert experiences to revenue.
All Guides
Generate leads at scale with text message marketing
Want to generate more leads with SMS marketing, but aren’t sure where to start? This guide provides 8 tips to supercharge your conversion rate.
Download nowCOVID-19 and the New Normal: How Are Businesses Adapting Across Industries?
In this guide, we examine how businesses are creating personalized experiences and communications to their customers to adapt to the "new normal".
Download nowOptimizing online business listings for SEO
In this 11-minute audio guide, you'll learn key tactics and tips to optimize your business listings for SEO that will boost search ranking and grow your business.
11 minutesListen nowThe impact of COVID-19 on local business
Did you know that online search traffic is an indicator of consumer demand? Learn which industries are most primed to bounce back post-COVID in our exclusive report.
Download nowHow to use chat and text to grow your contractor business
In this guide, we break down how you can use text messaging and webchat to win more business and accelerate growth.
Download nowCOVID-19 recovery: the marketing success game plan
Not sure how to shift your marketing plan to adapt to changed consumer behavior? Here’s how to retain your existing customers and gain the ones your competitors are losing.
Download nowWebchat: The secret sauce to generating leads 24/7
Learn how to use webchat to generate leads on autopilot, 24/7, turning your business into a lead-generating machine - while still delivering 1:1 personalized experiences.
Download nowA 360-degree approach to customer feedback
Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's how to build a winning customer feedback process.
Download now5 ways to creatively use chatbots to market your business
Chatbots are conversational agents that help businesses like yours communicate efficiently without employees needing to get involved. Here are 5 examples you can use today.
Download nowHow to respond to the 5 types of negative reviews
Don’t have the kind of online reputation that you want? Here are some templates you can use to respond to the 5 types of negative reviews.
Download nowHow to get paid quick and easy this holiday season
In this guide, you’ll learn how you can delight your customers this holiday by using messaging to accept payments over SMS, Instagram Messaging, Facebook Messenger, and more.
Download nowMake your business future-proof: A complete playbook
Here are some tips and strategies to future-proof your business and be prepared for whatever may come next.
Download nowAn insurer’s guide to accelerated growth with Experience Marketing
Learn how Experience Marketing can enable your business to deliver fantastic experiences and turn customers into brand ambassadors, all while building your corporate brand.
Download nowEverything you need to know about small business marketing
Getting your small business to stand out from the competition isn’t always easy. So we put together this guide to help you understand how to build a winning marketing plan.
Download nowExperience Marketing: The modern marketer’s guide to accelerated growth
In this guide you'll learn easy, actionable tips that will enhance your customer experience, boost your online reputation, and turn customer delight into revenue.
Download nowThe complete guide to referral marketing
The best marketing is a personal recommendation from a friend or family member. Here's how you can start collecting more customer referrals.
Download now8 tips to improve your local SEO using voice-search
The world of voice searches is here to stay. This guide offers 8 tips for businesses to optimize their business and improve their SEO through voice-search inquires.
Download now5 simple text marketing strategies to build customer loyalty
In this guide, you’ll learn 5 easy, actionable tips you can implement today to build customer loyalty and reduce churn.
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