RingCentral

Dani B. 

on Capterra

6 years ago

"Great for business of all sizes " Overall: Staff can receive work calls/voicemails while not sitting at their phone.Pros: Easy to set up the automatic recording of inbound calls; quickly can set incoming and outgoing calls to record; can set up automatic recordings for any number of users; will save a large number of recordings; ability to customize announcements; automatic emails are sent when a call is recorded automatically; download/playback for up to 90 days. Digital fax enables you to send faxes right from email. Abil... read more

Jennifer M. 

on Capterra

6 years ago

"Easy software with a big benefit" Pros: I like that it totally removes the need to take notes during phone calls and try to pass them on to other individuals within the office. It takes away a lot of steps that would be needed, and is also a safe back up for any issues that may arise from discrepancies.Cons: It can be extra work trying to toggle between recording and not recording calls as there are some instances for confidentiality that we can't record phone calls. 

Steven f. 

on Capterra

6 years ago

Easy for call routing Pros: Many analytics on calls, and customer habits which permits to adapt and optimize funner of conversion Cons: I feel they are lacking a bit on features vs the other solutions on the market, but they have great cust serv. 

Susan M. 

on Capterra

6 years ago

"Easy to manage faxes" Pros: I can store faxes to view later without having to print them. ability to create groups and send faxes to groups and received multiple faxes at the same time.Cons: Not being able to forward or reply via email to the sender of the fax without having to enter their email address. 

Ted C. 

on Capterra

6 years ago

"Robust office phone system" Pros: Ringcentral does everything we need in a phone system. They were much cheaper than using our local phone service which is the main reason we switched.Cons: The Ringcentral software is bloated and sometimes take several hundred megabytes of memory. I wish that could be slimmed down. I also wish there was a way to add phone numbers to our contacts without logging to the online portal. 

Argyll S. 

on Capterra

6 years ago

so far it is a convenient way to receive fax Pros: what i like the most about this software is that it is an alternative in receiving files especially when my other means are unavailable Cons: what i like the least about this software is that it took longer to receive the files compare to other softwares. Overall: alternative in receiving files 

Rachael W. 

on Capterra

6 years ago

"Great software with a reasonable price" Pros: The software is affordable for using as our entire phone system. There are also quite a few features and it's very easy to use. Plus they have excellent customer support.Cons: Every once in a while I run into a feature that I feel should be available but it isn't. For example, when using the RingCentral Cisco phone, I can't join two separate lines. 

Ana Maria C. 

on Capterra

6 years ago

"This software is easy to use even if you are a first timer." Overall: I have all the calls recording handy. I can keep track of all the missed calls as well and be able to call back the clients. Making a report on what kind of calls we had on each particular day is not difficult.Pros: I like the way the navigation tabs and sub-folders are arranged and labeled. Makes it easy for a first time user to read and navigate to the program without any confusion.Cons: The color and the theme is my least favorite. But it doesn't affec... read more

Alexandra C. 

on Capterra

6 years ago

"Very good eFax solution" Pros: You can send faxes directly from your email, you will receive faxes directly to your email as well. Digital fax is a way to go!Cons: It's a little pricey, even with an annual prepaid option. But definitely worth investing, you'll save on the paper that you won't be using anymore to send and receive faxes.