SamAsh.com

TINA R. 

on Birdeye

3 years ago

I have tried to contact you all by phone and by email but no one ever gets back with me about the sales tax that was added to my government order. I send a copy of the tax exempt certificate but I have still not heard from anyone on when I can expect this credit back to my credit card. Very poor customer service. 

ALEXANDER B. 

on Birdeye

3 years ago

Beyond frustrated with my purchase with Sam Ash. I called to see if a product was in stock and they said, "as a matter of fact yes we do have one in stock and it's the last one available". I purchased it the second he said its the last one in stock. Finally got it shipped to my house and there's no power cable in the box....... The first time I call support I never got any email response after she said she made a ticket. So I called again, was on hold for 2 hours and this time not even able to talk to anyone. So I called the... read more

JOHN S. 

on Birdeye

3 years ago

I ordered the Gretsch with black P90 cover - I get shipped cream P90. Strings are rusted and corroded, the entire guitar is covered in dust, the guitar itself was so freaking sweat grime in some areas. They tell me I get a free guitar setup...I call and I'm told "you know how to put strings on don't you" I will NEVER be back to Sam Ash - they need my money more than I need their crappy service, Now I'm an ex Sam Ash employee and an ex Sam Ash shopper. I am buying a black cover and strings and taking it to a real technician ... read more

DAVID L. 

on Birdeye

3 years ago

Give the customer the item in the picture they paid for 

JOHN D. 

on Birdeye

3 years ago

Received the wrong item. Took more than one call to support to be able to ship the item back. Took calling support again to get my item processed after being received. Asked for an exchange to get the correct item, was given a refund instead. How to do better? I just gave an entire list of "do things right the first time." 

CHRIS A. 

on Birdeye

4 years ago

I ordered a marked-down bass amp from ebay. I was sent the wrong one. I called and talked to three people about and asked that the right one get pulled off of ebay and sent to me. You sold it to someone else anyway. I got a $25 dollar gift card from you for my $133 "loss" due to your mistake and ignoring my repeated requests. I cannot use this card online, and THERE ARE NO SAM ASH STORES IN OREGON. It simply added insult to injury. It expires next week. I have a lot of musician friends, and I am relaying this story, in full... read more

MARTY E. 

on Birdeye

4 years ago

I purchased the guitar through Ebay. I promptly received a shipping email. The following week no guitar arrived. It was not until I contacted Sam Ash that I learned that the guitar wasn't available. A Sam Ash representative agreed to speak with a supervisor and return my call. No call occurred. To my knowledge, if I win an auction on Ebay, I am required to pay. It seems to me that the seller should provide that item. My credit card was charged. Two weeks later, Sam Ash has not refunded my money. I will not work with Sam As... read more

KEVIN F. 

on Birdeye

4 years ago

Amp buzzed on brown setting. Had pay out of pocket to ship back. 

MICHAEL T. 

on Birdeye

4 years ago

If you're selling merchandise that's a floor item be sure to note that. Don't sell it as a new item.