8x8

Tim M. 

on Birdeye

9 years ago

The service was very inconsistent and the tech team seemed ill-equipped to solve the issues. Servers were upgraded without notifying us as a customer and as a result, we lost our ability to dial out on several occasions.8x8 seems to be focused on developing their large corporate client relationships and not those with small business owners. We were a customer for years and gradually watched the service levels drop off. On top of that, 8x8 continues to raise our rates (as much as a 30% rate hike last year).I would not recomme... read more

Michael R. 

on Birdeye

9 years ago

8x8 offers a wide range of features not available with other VoIP providers, primarily international virtual numbers (or DID's). Service reliability has been very good and pricing is fairly competitive, only suggestions would be for 8x8 to simplify or make its UI easier to use and navigate. Also adding features such as the ability to block specific numbers including "unknown" or "blocked" numbers would be immensely helpful. 

jean kripton d. 

on Birdeye

9 years ago

I love the fact that my recruiters are working in their own offices and that we can connect as one office. I highly recommend 8 x 8 Great way to do business. 

Megan T. 

on Birdeye

9 years ago

This is the first company I have worked for that uses 8x8, and it is such a great software program. It's user friendly, and the thing I love most about it is that is notifies me via email that I have a voicemail. Too many times I have let voicemails go unnoticed on the phone, or missed a call because I am not at my desk. I work off of a laptop, and can take it with me anywhere in the office, so receiving this notification is imperative, because I can listen to the voicemail on my computer regardless of where I am in the o... read more

Todd L. 

on Birdeye

9 years ago

Simple convenient services that just work. Every day. 

Amanda V. 

on Birdeye

9 years ago

Our business has been working with 8x8 for over a month now and I have nothing but good things to say about them. First, the phone system works perfectly and the Virtual Office helps tremendously. Our sales rep, Bill Fischer, has been wonderful and has really taken good care of our company. When we needed to set up our auto assistant we called their technical support folks and they patiently walked us through the process and made sure that it was set up in the best way possible for our needs. They have provided nothing but t... read more

Michael T. 

on Birdeye

9 years ago

Our real estate company needed a new phone system. After several RFP's we selected another company to install and operate our new system. It was a disaster: poor voice quality, bad customer service and just unreliable. Eventually we dropped them and 8x8 came in and redid the entire system. They fixed all the problems and have been rock solid from day one. We wish we had picked them first but are very happy now. Thanks for saving our business! 

John M. 

on Birdeye

9 years ago

As an every day user of the phone system I like the simplicity and functionality of the phone system. Easy to get to menus makes it easy to perform my daily task. 

Michael T. 

on Birdeye

9 years ago

Our real estate company needed a new phone system. After several RFP's we selected another company to install and operate our new system. It was a disaster: poor voice quality, bad customer service and just unreliable. Eventually we dropped them and 8x8 came in and redid the entire system. They fixed all the problems and have been rock solid from day one. We wish we had picked them first but are very happy now. Thanks for saving our business!