BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 60,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1821 Reviews5.0Google
- 888 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
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5 results available.
Recommended
TGEL on Trustpilot
4 days ago
09/21/2020, 01:36 AM
So far
So far, I am liking the website's platform in getting reviews. Clean and simple layout.
Joe S. on G2 Crowd
16 days ago
09/09/2020, 04:23 AM
"Best service and analytics I've found!"
What do you like best?
I most appreciate how BirdEye aggregates reviews from all consumer ratings providers into one clean, yet detailed report. I am able to look at our reviews over any time period I need, plus I'm able to drill down into the individual reviews to note specific issues with our customer experience. I can spot trends, see ratings sites that need particular attention, and review analytics covering all available data.BirdEye also offers tremendous customer service through representatives who answer all questions, help you solve problems you may be having, introduce you to new services offered by the company, and assist in creating valuable reports you can share with your company leadership. I'm extremely pleased and grateful for how BirdEye helps me accomplish my job responsibilities and makes me look well-informed about our customer performance. Review collected by and hosted on G2.com.
What do you dislike?
There are lots and lots of details to cover before creating a successful customer reviews campaign. But this is also how you get truly customized reports, so I cannot really complain about this. At times, I wish there was a step-by-step print out of how to create my monthly reports--but I've written this up myself and refer to it often. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
The average customer is far more willing to jump online to offer a rating and write-up of their negative experience & complaints vs. sharing their positive experiences with our company. The result is that we could very easily have mostly negative reviews show up when a new customer is researching our company before they try us out. BirdEye makes it possible for us to reach out directly to customers who have had positive experiences and politely ASK them for further comments so that we can share their experience with others. Because of BirdEye's service, we have been able to raise the average customer rating by nearly two full points, which is tremendously helpful in securing new customers.My senior leadership team (SLT) requests weekly, monthly and quarterly data from me that details how our company ratings and reviews are doing. Through BirdEye, I am able to create custom reports covering growth trends and performance results that are easy to digest while being very detailed as well. I am indebted to BirdEye for helping me to meet expectations while making my job so much easier to accomplish. Review collected by and hosted on G2.com.
Ashlee N. on G2 Crowd
21 days ago
09/04/2020, 04:54 AM
"This has helped our business a lot."
What do you like best?
I like that we can see the results, and we can see the review instantly. Review collected by and hosted on G2.com.
What do you dislike?
I do not like going through the report, it takes a lot of my time. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We can see exactly how we are helping our customers. Review collected by and hosted on G2.com.
User in Law Practice on G2 Crowd
21 days ago
09/04/2020, 01:37 AM
"Super Easy to Use and Great Customer Service!"
What do you like best?
The BirdEye service makes our firms Social Media platform easy to use. Anytime we reach out to BirdEye for help, all our questions are thoroughly answered. Review collected by and hosted on G2.com.
What do you dislike?
To date we have no complaints. We wish we had more traffic in the office to utilize BirdEye more. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
If you are looking for a management system to handle all platform reviews, BirdEye is the way to go. We submit a case list to them and they handle the rest. Their mobile app is also very convenient and easily accessible to all of our users. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
It saves us a lot of time and makes the process easier for us as well as for our clients to post their review on any of the platforms. Review collected by and hosted on G2.com.
Administrator in Retail on G2 Crowd
23 days ago
09/02/2020, 02:49 AM
"They're Great."
What do you like best?
Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. Review collected by and hosted on G2.com.
What do you dislike?
Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Quality and # of reviews have improved. Review scores have risen significantly, and we are able to communicate directly with our customers much more efficiently. Review collected by and hosted on G2.com.
User in Consumer Services on G2 Crowd
23 days ago
09/02/2020, 01:19 AM
"Birdeye for the win"
What do you like best?
The ease of this software is extremely wonderful. All laid out and very easy to navigate Review collected by and hosted on G2.com.
What do you dislike?
We have multiple people who use birdeye in our company and I don't enjoy that when we get direct messages that every person has to read them to get rid of the notification. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
BirdEye is a very useful software for your company to manage marketing. Highly recommend as it works for any size of businesses and it's very easy to communicate with your customers via text message, reviews or surveys! Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
The ease of sending out reviews is much easier and we have have multiple people who are able to access and manage certain areas Review collected by and hosted on G2.com.
Wendell J C. on G2 Crowd
23 days ago
09/01/2020, 14:03 PM
"President & CEO"
What do you like best?
Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! Review collected by and hosted on G2.com.
What do you dislike?
Nothing so far. Been very happy with working with BirdEye... Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Legitimizing our business to our clients and building our brand. Review collected by and hosted on G2.com.
Administrator in Financial Services on G2 Crowd
a month ago
08/27/2020, 15:26 PM
"BirdEye is great!"
What do you like best?
BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! Review collected by and hosted on G2.com.
What do you dislike?
I dislike the social media feature - as we have a vendor we are loyal to that we like better. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are together in one location and it's simple to see everything that people are saying about our organization. Review collected by and hosted on G2.com.
Kyle C. on G2 Crowd
a month ago
08/27/2020, 03:06 AM
"Excellent customer service, onboarding, and friendly. Product works great!"
What do you like best?
Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. Review collected by and hosted on G2.com.
What do you dislike?
Ipad app doesn't allow for the app to be used when the device is in landscape orientation. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased reviews and leads. Review collected by and hosted on G2.com.