BirdEye

4.9

★★

3498 reviews

|Reputation Management|Palo Alto, CA 94306

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4.9

★★

3,498 reviews

5★3,350

4★132

3★15

2★0

1★1

1730 Reviews5.0Google
714 Reviews5.0BirdEye
705 Reviews4.8G2 Crowd
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Reviews(1768)

Google Reviews(1730)

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Recommended

Adam H. on BirdEye

★★

11 days ago

We signed up with BirdEye this year to help mainly with Reputation Management and Chat option. We have had huge success thus far with both and are pleased with the service. The App is easy to use and allows us to respond to customers within seconds.

Business Response:

Thank you so much for your kind words, Adam. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Feigie G. on Capterra

★★

24 days ago

Fantastic product, dedicated team Pros: BirdEye enables us to: Simplistically request reviews Manage potential negative reviews and minimize risk exposure. Monitor and re-market (post to social media etc) our client's top online reviews. Promote our user reviews through our website, google page and email signatures. Cons: The software if a bit cost-prohibitive. Last I checked, the lowest agency package was for minimum 8 accounts. This proved to be a challenge when we first kicked off. Overall: BirdEye is an innovator in the space of review generation marketing. As an agency owner, being able to stay ahead of marketing trends and best practices, we love the technical abilities BirdsEye provides us for our clients.

Brooke M. on Capterra

★★

25 days ago

A great way to quickly collect reveiws Pros: This software allows me to easily and quickly send out reviews for my work. It takes less than a minute to send and making this part of my job really fast! Cons: As a user, there is limited feedback that I received and it was would have been better if there was a more cohesive streamlined way to integrate or automate this software so that it would take even less time. Overall: The greatest benefit of this software is that it is user friendly and it is easy to use!

Paul H. on BirdEye

★★

a month ago

Any form of loss of money while investing in stocks, forex, binary option or crypto is a painful thing most especially when you had high hopes on such investment. I personally lost $72k over a year of investing in binary option and forex to scam brokers. Luckily for me I found out in time it was all a scam and I set out to get my money back. After a few weeks I got a recommendation to an expert @ barbara.rivera511@gmail.com who specializes in recovery of all kinds of scam. She is someone with the right skills to help anyone in such situation and she also knows powerful and trusted law firms she can refer you to if she can't help you herself. I'm ever happy to share my experience to help those who find themselves in similar situation get help.

Business Response:

Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Nina Sears D. on BirdEye

★★

a month ago

I just wanted to take a moment to brag on Matthew Martinez. He does an amazing job and has great customer service skills. Matthew is always willing to help and answer all of the questions our team has. He will jump on the phone and screen share without hesitation. We really enjoy working with him and the rest of the Birdeye team. Your customer service is the best!

Business Response:

Thank you so much for your kind words, Nina Sears. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Maeva C. on Capterra

★★

2 months ago

Easy listing management Pros: It makes it fast and easy to update my listing information. Their account management team is extremely responsive and helpful. Cons: I wish BirdEye didn't rely on another third party, and had the ability to work with Yelp so I don't have to update Yelp manually Overall: As someone who manages hundreds of listings, BirdEye helps me make sure all my listings are up to date. My team likes the ability to easily reply to reviews, and see all of our reviews in one place.

Jonathan M. on BirdEye

★★

2 months ago

Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!

Business Response:

Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

alina s. on BirdEye

★★

3 months ago

Business Response:

Thank you so much for your kind words, Alina. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye

Carrie G. on Capterra

★★

3 months ago

So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.

Business Response:

Hi Carrie, thank you so much for sharing your feedback! We appreciate your service, and if there is anything you need on our end, please let us know!!