Birdeye and done. Use Cases and Deployment Scope - We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues. Pros - It is simple to use. The features are straight forward and do what they promise; improve and maintain your review rating and volume, while also managing the customer experience. -Reporting is a strength. Birdeye makes pulling relevant data and visuals for my executive team a snap. They can easily see what they are paying for. -Client support is top notch. One day or one year later, their support team is always communicating to ensure you have the best experience. It saves me time and improves performance. -Birdeye is always innovating. I am amazed at the amount of useful products and features that Birdeye continues to add. There are a few features that are not very useful, but we benefit from the majority of the features. -Scalable. There are currently no caps on the amount of users that can be added at no additional cost to the organization and you can add a single location to thousands. Cons - The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input. -Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature. -Birdeye could have more built-in features to create digital content from the reviews. -Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO. Likelihood to Recommend - If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites. Return on Investment - Review volume improved from 10-11 reviews per month to over 100 reviews per month. In 18 months, we doubled our review count with Birdeye when compared to the previous 10 years of online reviews. -Review ratings on Google improved from 1.9 stars in the first five months of 2019 to 4.8 stars by the end of 2019 and continue to be stable through 2020 despite a global pandemic. Alternatives Considered - Grade.us and Trustpilot - Birdeye includes more features and best in class support. Other Software Used - LivePerson LiveEngage, ApexChat, Hootsuite, Wrike, Agorapulse, Paycom, Bitly Usability - One of the main reasons I continue to do business with Birdeye is because of ease of use and it works. Support Rating - Before we even purchased Birdeye their team was incredible to work with. Their implementation team was fantastic and they continue to provide a high level of support throughout the entire relationship.
Sanyam at Birdeye was great from the word go with setting my business page up with the Birdeye software. I look forward to the positive results this software will bring to my business. Sanyam was very flexible to work with and was great on teaching me about how the platform works. Thanks James Walker
Birdeye takes the work out of asking for reviews Pros: We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. Cons: Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. Overall: Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.
Birdeye review 5 stars Pros: ease of use and integration with dental software. Customer service excellent! Cons: Would like to see a QR code for review request for patients Overall: Excellent! A much needed software service that offers many options catered to any business.
Great for review management Pros: Notification of reviews, auto generated responses, customizable responses. Cons: It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day.
Great product for review management! Use Cases and Deployment Scope - I use Birdeye on a daily basis to respond to all business reviews across multiple platforms including facebook, google, yelp, birdeye, and apartments.com. All the reviews congregate to one platform where I can analyze data across time, and respond instantly. Pros - User interface -Customer Service -Product Integration Cons - Exporting spreadsheets via excel (some formatting issues) -Integration with Yelp and Apartments.com Likelihood to Recommend - Birdeye is great if you are representing multiple companies across various platforms. This allows you to respond to reviews in one page opposed to hunt down every single review site for each property every morning! Most Important Features - Social Media Posting to multiple company pages -Reputation management in one spot -Data Analysis Return on Investment - A positive ROI Alternatives Considered - Chatmeter - We went with Birdeye over Chatmeter due to its relationship with Google.
Birdeye Pros: I really like that I get notified when someone leaves a google review and that it will let us auto-respond. Cons: So far, I have not found anything that I did not like about the program, but, I have not been using it for long!
birdeye Pros: Well this app is very helpful to me it is very easy to send a review by using this app Cons: So far there is nothing i can say about this app because even beginners can use this app it very easy Overall: All i can say is that this app is very helpful and very easy to access