Seeing positive results since i started using them approximately 1 month ago. Helps to counter the occasional neutral or negative by obtaining more positive reviews. Also, i had a person complain and instead of leaving a negative review her negative comment was sent to me where we dealt with the problem.
"Great Reputation Management Tool For Multi-Unit Businesses" What do you like best? We needed a solution to legitimize and manage our online reviews. We wanted all of our locations to be active and up to date with the top review sites on the web. We knew that if we worked on our digital reputation across the web, we would see a rankings bump in SERPs and more clicks, leading to even more business. We solved all of the above by choosing to partner with BirdEye; it's been a great experience. What do you dislike? I have been using the software for one month now and I have not found anything that I particularly dislike. Recommendations to others considering the product: Manage multiple locations in one dashboard Pull in reviews from all over the web into one dashboard Easily ask your customers for a review via text message or email Add the reviews widget to your website to further legitimize customer reviews Control/build your digital footprint & reputation online from one platform Gain a higher domain authority, build solid backlinks, bump your Google ranking What problems are you solving with the product? What benefits have you realized? Our online reviews have increased exponentially! And as a result, we are getting more new business because we know our potential customers make buying decisions based on current customer reviews. It's a cycle, and it works!