Your customers care about your reviews. Studies show that 92% of customers consult customer reviews before making a purchase decision. There are hundreds of review sites all over the Internet. Here is a list of the top 6 customer review sites to enhance your online reputation starting now.
Table of contents
1. Google
Right now, Google is the king of the review ecosystem. We found that in 2018, more reviews were posted on Google than were posted on every other review site combined. After all, Google reviews have more visibility than reviews posted anywhere else. Anytime a customer does a search for your business, Google reviews are one of the first things that they see.
If you want your business to stay ahead of the competition, claim your Google Business Profile. Claiming this profile will make your business easier to find for your customers.
2. Facebook
Chances are that you’re a Facebook user. After all, the site does have 2.41 billion monthly active users. Of course, social media isn’t the only place where Facebook is a winner. While Google stands above the competition, Facebook is the second biggest review site.
Facebook is unique amongst review sites because it doesn’t use the typical 5-star rating system. In 2018, the site switched from the typical 5-star review rating system to a binary system. Nowadays, customers only have two options: Recommend or Don’t Recommend.
3. Yellow Pages
While some people might be throwing away their physical Yellow Pages books, there is one place where the concept is alive and well: yellowpages.com. Like Facebook and Google, businesses of all stripes have listings on Yellow Pages.
It’s estimated that Yellow Pages attracts around 13 million visitors every month. While Yellow Pages might not have the same monthly user count as Facebook and Google, every review site is important. You never know where a prospective customer could discover your business.
Check out our article on how to create a Yellow Pages free listing to get more customers.
4. Birdeye
Chances are that your business has a free Birdeye that builds custom profiles of businesses based on information available on places like Google and Facebook.
Birdeye aggregates reviews from hundreds of review sites all over the Internet so that you can see reviews from all over the Internet on your Birdeye profile. If enough review signals are picked up on Google’s algorithm, you can see these Birdeye profiles rank high in search results.
Click here to find and claim your free Birdeye profile.
5. Porch
Porch is a local home services website that helps homeowners with projects, maintenance, and repairs by connecting them with quality professionals. Customers can reach out to you directly after reviewing your profile.
6. Foursquare
Last but not least, Foursquare, the app founded way back in 2009. Nowadays, Foursquare is an app that allows customers to check in to local businesses and leave reviews.
Again, while Foursquare might not have the same usage as Google and Facebook, the app has a sizable audience. Foursquare had more than 50 million monthly active users.
Check out our article on how to create and update your Foursquare business listing.
Best review sites for B2B companies
So far, we’ve showcased some of the top customer review sites available today. But did you know there are review sites specific for B2B and B2C companies?
Here are some of the best B2B review sites to check out.
G2 Crowd
G2 Crowd is a review platform that helps businesses find the right software and products for their needs. With over 700,000 verified user reviews, G2 Crowd provides accurate and up-to-date information on a wide range of products. In addition, G2 Crowd publishes regular reports on the latest trends in the software industry, so you can stay ahead of the curve.
CompareCamp
If you’re looking for an easy way to compare different products, services, or software, then you’ll want to check out CompareCamp. This website provides concise, unbiased comparisons of all sorts of things, so you can quickly find the best option for your needs. And unlike some other sites, CompareCamp doesn’t accept any paid advertising, so you can be sure that the information is completely impartial.
TrustRadius
TrustRadius is a site that allows businesses and individuals to find and read reviews of products and services. The site also provides a platform for businesses to offer discounts and coupons to reviewers. The reviews on TrustRadius are written by actual users of the products and services, making them a reliable review site.
Best review sites for B2C companies
B2C companies sell products and services directly to consumers. They need to provide a good customer experience in order to build loyalty and repeat business. Reviews play a big role in their strategy.
Here are some of the top B2C review sites today.
Consumer Reports
Consumer Reports is a well-respected authority when it comes to product reviews and ratings. The nonprofit organization tests thousands of products each year, ranging from cars and appliances to food and electronics. In addition to providing critical information about product performance, safety, and reliability, Consumer Reports also offers advice on how to choose the right product for your needs.
Citysearch
Citysearch is a website that provides reviews and listings for businesses in cities across the United States. Whether you’re looking for a new restaurant to try, a place to get your car repaired, or a hotel for your next vacation, Citysearch reviews can give you an idea of what others think before you make a decision.
Benefits of customer reviews
If you’re not already using customer reviews as part of your marketing strategy, you’re missing out on a valuable opportunity. Potential customers are more likely to trust the opinions of other consumers because they are impartial. By collecting customer reviews on well-known review sites like Google and Facebook, you can show potential customers that your product or service is reliable and, therefore, worth their money.
Also, customer reviews can help you identify areas where your business could improve. By paying attention to the feedback you receive, you can make necessary changes to ensure that your business is meeting the needs of your target audience. Ultimately, incorporating reviews into your marketing strategy is a win-win situation for both you and your customers.
Customer review tips
If you’re a business owner looking to get reviews across the Internet, you should consider using a review software like Birdeye. Here’s how review software can help your business.
Send review requests automatically
With Birdeye, you don’t need to send review requests manually. Our platform will take care of it for you. Birdeye sends review requests to your customers automatically via text and email with your select customer review sites as options.
All that we need is an integration into the software that you’re already using. Birdeye currently integrates with more than 3000 business systems. Birdeye also integrates with many CRMs, including Salesforce, HubSpot, ServiceTitan, and Yardi. This allows you to seamlessly manage reviews on 150+ review sites, get alerted about each incoming review via SMA and email, respond to reviews in one place, send out customer surveys to get in-depth customer feedback, and more.
Monitor and respond to reviews across the internet
There are hundreds of review sites on the Internet. You don’t have to switch between your different profiles on different review sites. With Birdeye, you can see all your business reviews in one place.
You can even respond to different customer reviews within the Birdeye dashboard. When you post your response, the review will appear on the site where it originally appeared.
Share reviews on social media
Your reviews don’t have to stay on the site where it was originally posted. Since reviews work as authentic social proof, make sure they have as big of a reach as possible. Post them on Facebook so that they’re visible to all of your followers.
With Birdeye, sharing your reviews on social media is simple and easy. Birdeye allows you to automatically share your 5-star reviews so that you’re displaying social proof for the world to see. Make sure all your followers are getting exposed to the opinions of your happy customers.
Frequently asked questions about customer review sites
The best way to leverage SaaS customer review sites is to respond to negative reviews politely, thank customers for their positive reviews, and optimize listings for maximum visibility.
You can find customer reviews on Google, Facebook, Yellow Pages, Birdeye, Foursquare, Avvo, and so on. The best website varies based on the industry the company works in.
To find honest reviews of a company, customers can search for the company on third-party review sites such as Google, Facebook, and so on.
The best way to evaluate a business is to search for the business on third-party review websites and check if the reviews include purchase details, service terms, and so on. Some may be fake if the business has only positive reviews.
You can find product reviews on Google, third-party product review websites, and the company’s website.
Collect more reviews with Birdeye
Don’t fall behind on Google, Facebook, or other review sites. Collect and leverage authentic reviews with Birdeye. Birdeye was named the #1 review software by G2 Crowd and is trusted by over 100,000 businesses. Click on the banner below to get the free guide.
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