Smile Direct Club

Christine W 

on BBB

2 years ago

My daughter suggested I use SDC, because she heard about them opposed to going the traditional road. At first, the treatment was ok even though my teeth were in pain, my gums were so sore, and my jaws were raw. I wanted my gap closed and one bottom tooth straighten. Many of aligners split. My gap closed some but not completely, my bottom tooth didn't even move, I kept bitting my jaws, and my teeth were very sore. Moreover, my retainers didn't properly fit. I went back and was told some teeth are just stubborn. I have called ... read more

Teresa L 

on BBB

2 years ago

They refuse to honor "HolidaySmile23" 20% promo code, will be filing with BBB, FCC & Consumer Affairs. This problem originally started out as referring a friend for them to get $250 off their treatment and I would get $250 for any additional services...they will not honor! I too had treatment several years ago, it didn't work because I needed a 3rd treatment and then Covid hit and they refused to continue treatment despite their so-called "guarantee". 

Kaysha J 

on BBB

2 years ago

This entire company seems like a scam. I started treatment in March 2023 and was finished by July 2023. Upon finishing treatment, the retainers that were sent to me did not fit my teeth. I had to call smile direct multiple times to try to get this corrected. The employees I spoke with were not very helpful as the pictures they took over the video were said to be not enough to get new retainers. It wasn’t until I escalated further that I was then scheduled an in person visit for another scan in order to get new retainers. Now... read more

Connie C 

on BBB

2 years ago

Kept charging me and asking for more money. My teeth look the same and the aligners didn’t even fit properly. They refused to help me after I called them 5 times over a one year period asking for help with correcting the alignment issue 

Ivy R 

on BBB

2 years ago

I waited an entire year until this product went on sale. Even on sale it is more than I can afford but I saved up specifically for it and it means a lot to me. Despite me reaching out both by phone and by email with no response at all whatsoever when I finally received my aligners there were only the aligners for the top teeth. They didn't ever reach out to me to say we can only do your top teeth do you still want to pay this much for the treatment. Now I'm only getting half the treatment and they will not refund me half the... read more

Kevin T 

on BBB

2 years ago

Do not purchase anything from this company. Ended up negatively impacting my teeth which caused me significant cost to fix with my dentist. They refused to refund me what i paid and ended up not responding all together to my support emails. 

Ashanti P. 

on BBB

2 years ago

This company is a rip off, The aligners never fitted properly. I had to constantly call in and speak to dental experts, they took multiple moldings of my teeth and pictures. I didn’t get a full experience of my treatment plan at that point the dental supervisor stated that since it’s been too many moldings and the aligners not fitting properly we will cancel your treatment plan and you will not be charged, but I keep getting collections calls and now it’s in my credit report regarding the balance they were supposed to adjust... read more

stuart p. 

on BBB

2 years ago

HORRIBLE EXPERIENCE....RUN FROM USING SMILEDIRECTCLUB!!!!!!!!!! DO NOT USE SMILEDIRECTCLUB---Go to see a local and experienced Orthodontist. I can not say enough bad things about what I was put through 1 star is still too high 

Alison V 

on BBB

2 years ago

Customer service was great the whole time I was a customer. My treatment was expected to be one series of aligners lasting about 6 months total for a pretty minor alignment issue with theee bottom teeth. It took 4 sets and nearly 3 years. I will say that when I did not get the results I was promised in the beginning, the process of getting my partial refund was fairly easy. However, they will not let you continue to purchase retainers after your cancellation/refund so if your teeth have moved (just not like expected) you hav... read more