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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This company is horrible and should not be in business. I used their aligners for 14 months and not only did they not work but they left me with a messed up jaw that I now need $7000 of real orthodontia work for.
Smile Direct is terrible! First, I had a permanent retainer removed from my teen years (as I am now in my late 40's) to prevent plaque buildup. My bottom teeth slanted. Thus, I paid Smile Direct (in full) for a treatment of approximately 18 months back during COVID. I am now on my 6th touch up because my retainers continually don't fit. My bottom teeth are only slightly better than when I began. The current treatment finds my bottom retainer ripping my gums. Second, I had braces and my top teeth had no need of any work. Now ... read more
Thought I was buying from an American company but when I needed customer support, it was in South Africa. They would not transfer me to speak with someone in America. When I asked them if it was an American company they said yes but I could not speak to a manager in America to deal with my issues. The aligner was not moving a tooth correctly and still the issue is not being addressed. I would not buy from this company as they seem as they don't care and are misleading.
I have tried straightening my smile with this company for the 3rd time now. Every time my liners are poorly fitted, even defective, and whoever is trimming them is TERRIBLE. Quality control must not even exist. And if you don’t let them know right away they will make you pay for “touch up.” I recently requested a touch up and they only gave me 9 liners. At the end of my treatment I noticed my teeth weren’t straight. I didn’t let them know for a little over a month and now they want me to pay an additional touch up to complet... read more
Hello, I bought the smile direct aligners March 3rd, 2020. Towards the middle of my journey my aligners would not fit. I done everything, I even video chatted your team for help. After the video chat I was still having issues with my aligners. I emailed your team multiple times and never got a response. I have pictures as proof . It has been over 3 year and I am still trying to get a hold of someone. This should not have happened. I feel like I have been scammed . I would like to speak to to the CEO of smile direct club (Ale... read more
0 stars I have never such a terrible experience. The product did not fit and I was refused any assistance. I called, emailed and texted. No help
This company has all of its employees as broken records. Nobody actually looks at you individually. I have been trying to get the results that they show I would have on the 3-D imaging since October 2022. They have denied me a touchup three times and are telling me that I have achieved my smile which if somebody would take the time and look at the picture that their agents took, and at the pictures that their agent requested through email you can clearly see that is not the situation. They play games and I just called in and... read more
The alignment treatment moved my teeth, but didn't fully align them, it didn't reach the end shape according to the prescription. I needed twice to get a tough-up 3d scan and still my bottom teeth are crooked. In addition, my gums receded drastically, and became thin. The gums are also irritated, inflamed, and swollen. I have repeatedly called SDC and talked to the dental team. They have also escalated my case to "priority specialist" but I am still waiting for a response and instructions how to continue. The app and automat... read more
When I found out that Smile Direct Club offered clear aligners to straighten my teeth for 1/3 of the cost of **********, I was so excited and immediately signed up. I got my first set of aligners, and six months down the road there was only a slight shift in my teeth, but they were not straight. I went back to the office to have them scan my teeth in to receive a new set of aligners. I had the same issues with my teeth not aligning. I know $2000 isn’t as much as $6000, but I expect the results I want for spending that much m... read more
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is closed now. It will open tomorrow at 9:00 a.m.