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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
SCAM! Have been waiting over two months for a refund because not only did it not work but it made my teeth worse!
Business response:
Hi **********Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
• Mr. David K******, CEO • Mr. Steve K******, CFO • Mr. Alvin S***** I had braces for 6 years. With retainers for another 10 years. My teeth started gaping and I contacted Smile Direct Club to see if they could close the gaps with their Orthodontics and procedures. They insisted this would be easy and I would get the results I was looking for. With that confidence, I signed up and started their program. It was difficult to speak to a human through this process. After seeing my teeth start to gap even worse than before, I ins... read more
Business response:
Hi *****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns. Best, Bianca
I've been trying to return the entire package for weeks now. They say someone has a contact you first it's been over 7 to 10 business days and then when I reach somebody on the chat box and tell them I want to refund they completely disconnect highly do not recommend
Business response:
Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns. Best, Bianca
Worst customer service in the industry and Lifetime Smile Guarantee is a SCAM. I'm not here to say the treatment doesn't work. I've been part of the program since around February/March of this year and I have seen some improvement in my teeth, for sure. Obviously, there might be some room for error even from the doctors in charge to make these aligners. I wore my aligners every day for around 20-22 hours like the treatment suggests, I did all my check-ins in time and sent the required photos they ask for these check-ins. But... read more
Business response:
Hi ******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. I have sent you a direct email frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
Refuse to refund even if they are providing no product. They are requiring current customers to go have new scans in order to get new retainers. However, if you choose to not get scans they will charge you $100 for retainers you will not receive.
Business response:
Hi *******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please reply directly to the email sent to you frompriorityservice@smiledirectclub.com. Best, Bianca
The absolute worst company I have ever has the misfortune of doing business with. Customer service is a nightmare, They are incompetent and incredibly rude ( especially a person named Dorkus, rudest person I've spoke to thus far. Mind you I've made 4+ calls spoke with 7 different people) . They will offer zero help. Not to mention they do not honour their own polices. Due to the experience I have had, I have made formal and informal complaints with the FTC and FCAOC. I could go on about how awful my experience with smile dir... read more
Business response:
Hi *******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. I have sent you a direct email frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
Never calls you back customer service is useless always say you will be called back 48 hrs been try to resolve issues from July 10 until August 11 still hearing same general response and no accountability
I asked for an aligner touch-up. I was initially denied then after another attempt I was approved. After approval they tried to charge me another $300 for the touch-up. Bottom line is they come up with anything to void thier smile garauntee so they can charge you more money for sub-par results.
Their product left me with an open bite. I now need to pay another orthodontist 5000 to fix the damage SDC caused.
Business response:
Hi *****. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. I have sent you a direct email frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.