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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Awful company. Their customer service is not helpful. They recently sent out emails with a sale price on retainers. When you attempt to purchase these they revert to whatever card you have on file instead of using the one you enter on the order... At the full price instead of the sale price. I told them this and they cancelled the order. They are disorganized, give you boilerplate responses, and don't care. This company is worthless.
Business response:
Hi *****. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. I have sent you a direct email frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
I had a great service. They answered all my questions. Zunilda was helpful and very clear in her explanation.. I went to Smile Direct Club un San Juan, PR. I recommend it to everyone.,
I started my treatment plan almost two years ago with smile direct club. They initially with their insurance specialist told me my health insurance plan covered everything. Then months later after I began, my health insurance advised me that they had not been truthful and I was not covered for ANY services with SDC. Everything went well, despite making a finance plan to pay fully out of pocket… but the front bottom teeth didn’t move as planned and they approved a touch up. The second touch up was made and still the bottom fr... read more
Business response:
Hi *********. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns. Best, Bianca
Paid several months for a product that is ineffective. I asked for a refund and was told they could only offer 150$. Very disappointed after spending 600+ for something that didn’t work.
Business response:
Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns. Best, Bianca
After paying for aligners in full, the 6-month plan of aligners were painful and moved my teeth that make my upper and lower front teeth angle forward like a beak. This also means they did not touch and I could not make an appropriate bite. I purchased the retainer as part of the requirement of treatment and was told a 2-month touch-up plan for more aligners could be ordered. The touch-up didn't fix the problem, so the touch-up was repeated a second time and it also failed. A 3rd touch-up (an entire new 6-month program). Thi... read more
Business response:
Hi *******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns. Best, Bianca
There have been many issues with Smile Direct. First, I was quoted a 4 month treatment but had it extended 3 separate times so that I was in treatment for over a year. Very misleading. During my treatment, there were several auto charges that took a lot of effort to change with customer service. After asking for supervisors to call me back, I never received call backs and had to reach out again myself. Now my smile guarantee (one of the main reasons I chose SD) is void because I am 2 days late on ordering. I understand this ... read more
Business response:
Hi ******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns. Best, Bianca
amazing service Alyssa and Grace are two of the best!!!!
Ankit was awesome! Very friendly and knowledgeable and shared a lot of awesome stories. Amazing experience!
Smile Direct Club has been awesome! They have made so much progress with their customer service! - Any need I have had has been fulfilled! Even their delivery process has made so much progress! Teeth look amazing! 5 stars, Thanks Smile Direct Club! - In my opinion, an industry leader!
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.