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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This business is the absolute worst. When you ask to be left alone, they won't leave you alone. I've been in financial despair since 2021, ever since I started paying the high monthly financing bill that I only have because I was so sick of receiving calls from them after I initially reached out ONCE to find out if my insurance covered the aligners (they don't). FYI- most insurances only cover the service for children, but SDC won't tell you that. They'll have you call to ask and then once they have your information, they wi... read more
Business response:
<p>Hi ******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please reply directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Best,<br /> Bianca</p>
As others have said, at time of “tell you everything you want to hear” visit I was told it would only take half as long, otherwise I had to wear 24 hours which I did. Also fine print also says they don’t do back teeth or bite, they only assure the front teeth are straight. I actually ended up with problems speaking properly when my bite dis not line up. Their dental department is NOT dentists. When I finished in middle of COVID shop was closed and I had to get a putty mold for my retainer and it elongated my front incisors a... read more
Business response:
<p>Hi *****. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Thank you,<br /> Bianca</p>
To be clear, my complaint is not about the people (all of whom have been nice). My issue has been with the lack of transparency and huge delays in receiving my aligners. I purchased them on 4/24/23 when I did my smile scan in person and was told I would be receiving them 2-3 weeks. After the 3rd week, I started reaching out to inquire about delivery since I will be moving 6/11 and wanted to make sure my aligners would be received by then. I reached out 3 different times over the course of 3 weeks to inquire about my order st... read more
Business response:
<p>Hi ********. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,<br /> Bianca</p>
If a zero star option was available I would definitely rate this company as such! Their policy directly violates the consumers rights to be reimbursed for unwanted products and services. Their customer service representatives are unethical and uncooperative. They force potential clients to first try their impressions kit return it to the company and then wait to be rejected before receiving a refund for the initial payment. I was wrongly referred to them through ******for a service that they do not even provide and instead o... read more
Business response:
<p>Hi *********. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns.</p> <p>Best,<br /> Bianca</p>
absolutely worst company. awful communication no help when asking questions and giving me the run around about the process. I’ve sent my pictures in 3 different ways and they continue to tell me they don’t have them. but when i get upset they say they found them. and then it starts all over again. i’ve paid my $250 deposit and can’t seem to get that back either.
Business response:
<p>Hi *****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns.</p> <p >Best,<br /> Bianca</p>
I've had braces a few times, but my recent ortho lost my molds, so when my retainer broke it caused major issues. I went into a SDC location for a scan. I advised the rep I'm only interested in treatment if there was an expedited processing option available. I was told there was, and that it would take 3 business days for my treatment plan to be developed and sent over. I was also told that I would have the option at that point to pay $99 for expedited processing, yet it wasn't available. I spoke with a rep and was told the ... read more
Business response:
<p>** *******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,<br /> Bianca</p>
My teeth and bite are worse now than before I started with Smile Direct. My bite is so misaligned that my dentist is now pressuring me to seek an orthodontic specialist to help me get things aligned again before I cause further damage to my jaw and teeth. My teeth are also still not straight despite smile direct doing three different “corrections” throughout my treatment process. None of which achieved the desired results and all of my concerns that aligners were not fitting my teeth/my teeth were not moving as expected fell... read more
Business response:
<p>Hi *****. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. I have sent you a direct email frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,<br /> Bianca</p>
We started off with this company started off as hopeful. I was referred by my sister for my son who has over-bite. We made the appointment and I signed the disclaimer for the payments to be taken. The first thing that went wrong was they where able to deduct funds from a different card then the one that I authorized. How they got the information is still a mystery. Then the aligners did not produce the results that we had hoped for and we where scheduled to be done this month. I decided to cancel my accounts because I was ve... read more
Business response:
<p>Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Extremely disappointed. I called and contacted smile direct club to Tell them My problems with my smile after aligners. My to eye teeth were sticking out and the two teeth next to them were now crooked. Kept being told someone would call me back. No one did repeatedly. Then I did the online talking to him they said they had to have pictures. They would send me a link. No link so I emailed again I got the link took the pictures and sent them. Waited without a word did the chat and was told oh they didn't receive them. Sent th... read more
Business response:
<p>Hi ****. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Thank you,</p> <p>Bianca</p>
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is closed now. It will open at 9:00 a.m.