Smile Direct Club

Alicia B 

on BBB

2 years ago

I am so sad to be writing this, but I have seen and talked to too many people today who have had terrible experiences in their attempts to get a refund, and I will not wait around while this company runs the clock down on me. I got my aligners only two days ago, and was very excited and hopeful for them. However, despite following all recommendations to make the aligners "comfortable", over those two days my mouth, lips, and tongue were sliced up by the plastic. Then, by the time I went on looking to see if I could get some ... read more

Jolene L 

on BBB

2 years ago

I will be 100% honest as a student who chose to invest in smile direct club. Regardless of how much cheaper they are than braces, as someone who has had braces, there are definitely numerous things I believe people should know about these aligners before purchasing them. To speed up this review, here are some important bullet points: -The aligners are not comfortable at all, and if you don't qualify for the night-time aligners, be ready to start mumbling while wearing these aligners 22 hrs/day. -If a certain pair of aligners... read more

Sabrina P 

on BBB

2 years ago

I can not express enough how horrible the experience with this company has been, the worst customer service I have ever experienced - not only are my teeth not fixed and I’m out thousands, but they’re customer service is also a scam continuously saying “they’ll get back to you” and NEVER getting back to you no matter how many times you call. Waste of money and time!! 

Justin H 

on BBB

2 years ago

I'm pleased to have an opportunity to join this Club. Thanks to Jamie and her team I felt very welcomed and comfortable. Also I was encouraged to get a brand new smile 

Pamela S 

on BBB

2 years ago

Unless you're having VERY simple work done, avoid this!!! First very important point is that their ortho specialist are not accredited anywhere in the United States, although they tried to tell me they were. They never sent the promised virtual model of what they're going to do to my mouth, and they shipped the aligners. So I called an asked for it. I have crowding on one side of my bottom teeth. What they proposed to do was stick my top teeth out further so they could magically extend my bottom jaw 1/4". My roots were bulgi... read more

Rachel G 

on BBB

2 years ago

I left a review yesterday, and I will continue to leave reviews until SmileDirectClub honors their promise. It seems as though they're trying to run-out the 30 day trial period...and not give me my $2,000 back. I contacted them April 29th, via their chat. That process (not waiting, but actually dealing with the rep) took an hour. I contacted them May 8th and there was no record of that process from April 29th, on their end. April 29th, I also sent an e-mail via their website. I received an automatic reply saying that someone... read more

Diana G 

on BBB

2 years ago

First and foremost, it is a scam. I originally came in wanting to fix my canines. The people who do the scanning assured me that they would be fixed. I’m on my third aligner touch up and it still hasn’t fixed my problem. My gums are swollen and I am in so much pain I can’t even eat. I have lupus so it makes it even harder for me because when my gums swell up my lupus flares. I emailed explaining my issues and they told me that I was not able to get a refund. This is such a scam it’s insane. They were willing to refund me 350... read more

Nancy R 

on BBB

2 years ago

Terrible terrible service! Customer service is terrible. Good luck getting a representative on the phone, calls are disconnected nothing but survey at end of call to rate what a ghost? The chat is worse. since the beginning of my treatment it was nothing but problems could never reach Anybody, could never have anybody contact you back no one follows up! When I signed up 2020 they took my initial payment and was never charged for months. I called multiple times to have them bill me and start my payments, They said it’s fine D... read more

Cortney B 

on BBB

2 years ago

Seriously the crappiest communication and customer service you will ever experience with a business. Nobody's ever on the same page they don't communicate with each other you're constantly communicating with a new person almost every week even though you've made headway or progress with someone your directed to someone new almost each time. I've been in their aligners for the last year and a half and my teeth are still not straight, they're now telling me I have to pay extra to continue treatment and all sorts of other thing... read more