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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
So far so not good. They tell me my aligners arrived on 3-23. I never went for my imprints until 4-1. Back and forth customer service. They tell me 2 weeks until my kit arrives. 6 weeks later still nothing. They tell me on 5-1-23 they're putting in a request for response within 24-48 hours. I reach out two days later. They tell me request went in on 5-2-23. One thing that they did very quickly, was take the money. What. A. Joke. Straightening my teeth was something I have wanted to do for years. I finally found myself in a p... read more
Business response:
<p>Hi ***. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
This company is a marketing scam, promising you'll be happy with your smile in 6months. Here I am 15 months later, still trying to take care of some minor spacing issues that have not been addressed yet. I requested some money back stating I would never have started this process if I'd known it would take what could be 2 years to fix a very small issue. They said they could only give me $250 back. I am paying over $2300 for an issue that has not been fixed and SDC is not willing to give a fair compensation back. I requested ... read more
Business response:
<p>Hi *********. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I picked this company out of all the other companies under the pretext of getting a 400 refund for making a full payment. I was reached out to several times to make a full payment for a discount and I finally did but didn't get my refund. I tried calling the customer service number and complained regarding this issue to several people and was transferred from one person to the next. I was told that only sales can honor the refund but they would not talk to me and would not allow the customer service rep to transfer my call t... read more
Business response:
<p>Hi ******. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Thank you,</p> <p>Bianca</p>
Absolutely horrible!! Nobody knows what’s going on. You’re told so many different things from each person. They told me I was out of my smile guarantee and want 250 more dollars and I’m not. It’s horrible use somewhere else!!!
Business response:
<p>Hi *******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Absolutely outrageous. Couldn’t send a refund due to their own faulty product!
Business response:
<p>Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. Please feel free to send an email to priorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,</p> <p>Bianca</p>
It was expensive, and it did not fix my teeth. I would go as far as to say it made my bottom teeth worse, but I'd have to check pictures from pre-treatment. My treatment lasted from August 2020 to February 2021. I followed the plan without fail and was extremely vigilant about it. I noticed after a few weeks that it was incredibly uncomfortable, and my teether was in severe pain that I almost thought one of them would be ripped out. I asked to be set up with a dentist who assured me that was normal and I should shove them on... read more
Business response:
<p>Hi ***. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Unfortunately there is nothing good to say about SmileDirect Club customer service. Its absurd. I was supposed to be with this company 6 months...it's been 3 years and now that its finally time to order retainers I'm having troubles ALL OVER AGAIN ! Save yourself the misery and go with another company for your Smile needs.
Business response:
<p>Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I have contacted the main line at SmileDirectClub on six separate occasions to have them remove my number from their contact list. I have been getting consistent text messages, which I do not want. Each and every time, I was assured that my number would be deleted. But no. Today, I asked to speak to a Supervisor and she ended up putting me on hold (to apparently look into it further) and subsequently disconnected me. I called back and Prudence (an Agent) told me that she would not put me through to her Supervisor. I am annoy... read more
Business response:
<p>Hi *****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. Feel free to respond to the email from priorityservice@smiledirectclub.comto receive further assistance with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Another dissatisfied customer here. TLDR: Buyer Beware! Opportunistic / predatory business practises, faulty treatmet that may need real braces to fix, and unhelpful customer service. Here's the story: I have an overbite I was hoping to address. It's not major, so I figured I could potentially skip full-on braces and do something like SDC. I ordered the SDC aligners, and before anything was sent out, I checked up on my 3D projected results and noticed they didn't address the overbite, so I called in and expressed my concerns... read more
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is closed now. It will open at 9:00 a.m.