Smile Direct Club

Tikeytia 

on BBB

2 years ago

I was given false promises on my teeth being corrected by Smile Direct Club. This is a business who is unorganized, and taking advantage of consumers. I was guaranteed that my teeth would be fixed in 6 months due to minimal crowding. After tray 5, I noticed that the aligners would not adjust. I called numerous times and was told that this was normal to keep wearing the aligners which I did. Then after, I didn’t have any shifting to my teeth. I called again and again with mo resolution and also notifications that I was missin... read more

Kali B 

on BBB

2 years ago

I started my smile journey about a year and a half ago at this point. Throughout this entire process I have gone in person, to the smile shop because I wanted to be sure my teeth were scanned correctly, and that smile direct club could see my teeth before beginning such an expensive treatment. Mind you, the closest smile shop is four hours away from my home. I have traveled up there four times since this started. I have spent so much time and money traveling to the smile shops to make sure I did this the best way possible. M... read more

Janette B 

on BBB

2 years ago

I placed my order after a rep told me it was perfectly ok to order even though I had a cap placed on a bottom tooth AFTER my first impressions were done. I called after the cap to see if I needed to re-do the impressions. The rep told me to place the order because if the aligner doesn't fit, it'll be much easier and faster to just have the bottom replaced. Well.... this has not been the case. Not even close. I received the first set, of course didn't fit right, I called and the new rep told me the other rep was wrong, that I... read more

Vivian N 

on BBB

2 years ago

I wish they could have told me that the aligners would not align my top teeth when I first got my teeth scanned and evaluated. If I had known it could not be done, I would not have spent $2,000 and wasted my time wearing these things for 8 months, 20 hrs a day of minimal movement. I would have chosen to go to a dentist for braces instead. My bottom teeth are now pretty straight, but they were only minimally crooked to begin with. My whole reason for going to SmileDirect was to get my crowded lateral incisors straightened to ... read more

Christopher R 

on BBB

2 years ago

I have never felt such disappointment and such regret in a company and its product than I do with Smile Direct. My journey with SDC did not start off well and has continued to go down hill. The process started in September of 2021 when I took my first impressions. When I received my aligners, they were not flush against my teeth. It was determined by a CSR that I needed new aligners. I asked if I should go to a location near me, and was told no they will use my 2nd impression. When those arrived, they were no different than ... read more

Audrey D 

on BBB

2 years ago

Disqualified me for a touch up even though I am still in the eligibility window, they want me to pay them an additional $250. I went to buy a retainer for $99 and they charged my card, never shipped them, and are now saying I need to order the $250 aligners before I can get the retainer! Nonsense. I’m surprised they’re still in business it’s such a grift. And now no one is responding, but if you say you’re a new customer they respond immediately. I just want the smile I was promised that I paid a ton of money for. 

Hal l 

on BBB

2 years ago

Id give minus stars if i could. The absolute worst customer service. I had treatment with smiles direct, during that time one of the aligners pushed back my tooth so forcefully that it cut off the nerve and killed it. The tooth started to discolour and I had to seek medical help. Was in so much pain. Since finishing treatment iv had headaches, my bite is out of place, my jew will not close properly. I have since been advised by dentists to discontinue using the retailers, and that I should never have been signed off on the t... read more

Amy B 

on BBB

2 years ago

Buyer beware. In short, I have had trouble from the beginning. My bottom aligners have never fit correctly- although the fake dentist (that is literally fake because the address is for a historical civil war home and no phone number) indicates by email that they fit just fine after I have repeatedly sent pictures that show otherwise. Don’t ask to speak to the dentist - that isn’t an option. When setting up the account and choosing my plan, I chose the plan that includes the retainer (that you wear after the aligners are done... read more

R. M. 

on BBB

2 years ago

My lower teeth is about to fall off at this point, after trying multiple aligners in the past 3 years to fix my lower teeth. My tooth is extremely loose and I can't even eat much afraid that if will completely fall off at this point. Contact smile direct and they said that after 3 year I will finally get a call from the actual dentist. Still waiting on the call to figure out what to do. At this point I just want my money back and my tooth repaired.Smile Direct Club your team are not actual dentist. I wanted to speak with Dr.... read more