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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Jeremy called me gay. I explained to the person who answered the phone by the name of Jeremy, that I paid my bill on time before I went to prison and that I had already paid the balance that went into collections. He then started saying it’s in collections and it not his fault I didn’t pay the bill. I explained to him that I paid the bill and did not appreciate him being rude. He replied “At least I ain’t Gay”.
Business response:
<p>Hi ********. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Thank you,</p> <p>Bianca</p>
Smiling from ear to ear I am excited and very happy not just with my results but the care and quality service I received from Smile Direct Avon Indiana. I began my SD journey 4/2022. I loved the process and enjoyed the many unique and fun ways SD engaged thir clients. (Bags, shirts and the cool delivery system) My service contract was affordable and easy to understand. I’m pleased to have paid the balance in full today 4/2023. Healthcare Financial Direct was a quality financial services provider who was accessible and able t... read more
Horrible communication, and they didn't refund money that they promised. I am now working with ****, and I recommend that those looking to order aligners to fix their teeth to check out ****** services.
Business response:
<p>Hi ***. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please reply directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Best,</p> <p>Bianca</p>
I agree with all of the negative reviews. The aligners were not well made and did not fit my teeth. Contacted the company and they offered a "touch up." Sent new molds and pics. They sent new aligners with the exact same result. Gave up and told them I just wanted retainers to keep what I have. They told me that I would need to pay for another mold kit. Did that and they started the "touch up" thing again even though I told them I did not want to continue. It is impossible to talk to a real person, all IM or email. It is a r... read more
Business response:
<p>Hi ******. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I chose to use Smile Direct after looking at pricing options. They are able to offer a cheaper product because of their poor customer service. If you are able to get through their automated line to a person their immediate response is for you to wait 5-10 buisiness days for a response that doesn’t come. I have been misdirected so much that I could have went with a more expensive option.
Business response:
<p>Hi ********. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Thank you,</p> <p>Bianca</p> <br />
Do not use them. They will keep your money and will not transfer you to a manger or supervisor. They will hang up or say they dont have high up on site, they will put you on a long hold. We did the print for my son teeth and sent it back and was told we didnt, i been waiting for answers since March 8th 2023 and its April 17th 2023
Business response:
<p>Hi ******. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you from priorityservice@smiledirectclub.com.</p> <p>Thank you, </p> <p>Bianca</p>
I was denied service initially because I was told I needed to consult with a dentist first. I never signed a paper giving them permission to charge my card. Three months later, with zero information on my teeth besides the screen they denied they randomly charged my account 2,050. On 3/25, The incompetent people on the phone told me that my charge would be refunded in 2-10 business days. I called back at 10 days, still no refund. They told me that the person processing it didn’t process it correctly. That it would be another... read more
Business response:
<p>Hi ********. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
SmileDirectClub is such a scam - if you are considering purchasing DO NOT. To start, when I first met with them they told me they were checking my insurance to see how much coverage I would have, and I received an email saying I would only have to pay ~$1k and my insurance would cover the additional $1k. I trusted that they had actually confirmed this and went ahead with the service. I then submitted the claim to my insurance after paying the full amount out of pocket and they confirmed that they have NEVER covered SmileDire... read more
Business response:
<p>Hi ******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. An email has been sent to you frompriorityservice@smiledirectclub.comto provide further assistance with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Support told me to basically pound sand when I asked for a small change in my order. Then said good luck with a dispute. I was ordering this for my niece. Went with ****instead but received both starter kits and honestly the $18 ****kit is better than the $60 SD kit. ****** it, don't take my word for it Oh and ****has 100% guarantied financing if you need it
Business response:
<p>Hi *****. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please feel free to send us an email to priorityservice@smiledirectclub.com.</p> <p>Best,</p> <p>Bianca</p>
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is closed now. It will open at 9:00 a.m.