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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Crooks! They offered a special discount to order on Cyber Monday along with a gift card, free retainers, and 6 months of teeth whitening. I’ve yet to receive any of the free stuff. I have called numerous times, been hung up on, transferred over and over, told I can’t be helped and there’s no supervisor to call me back. This is the worst experience I’ve had with a company this size. Horrible service, no one helps and they refuse to! The last representative just told me there won’t be any supervisors to call me back and there’... read more
Business response:
<p>Hi *********. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you from priorityservice@smiledirectclub.com for additional assistance with your concerns.</p> <p>Thank you, </p> <p>Bianca</p>
Let me just say that my experience with Smile Direct Club in Memphis TN was A-amazing!!!! The staff was very professional and friendly. My Smile Guide Ms.C******** was soooo professional, nice, attentive and informative. She answered all of my questions and provided me with service that felt more like family support.
Terrible customer service support. I have been trying to order my permanent retainers for months and haven’t heard back from there team. I’m worried that my teeth might go crooked and I have already spent thousands on there plan.
Business response:
<p>Hi *****. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you from priorityservice@smiledirectclub.com for additional assistance with your concerns. </p> <p>Thank you,</p> <p>Bianca</p>
I used Smile Direct Club. The first set of aligners did not fit my bottom teeth. They sent a second set. Those didn’t fit my bottom teeth either. When I contacted a representative I was told to wear the aligners for the 18 months anyhow and then report that I was unhappy and have my bottom teeth treated for an additional year!! That was not what I’d hoped for. Anyhow, I wore only my top aligner and my teeth were straightened. But when I was finished treatment and called to order my retainer, the representative did not ask if... read more
Business response:
<p>Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. I have sent you an email frompriorityservice@smiledirectclub.comso that we can assist with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I got my aligners on December 2021. I had a 6 and half month plan. I finished at the end of May. I visited a SDC clinic rather than having a kit shipped to me for fitting. I am currently on my 2nd retainers as of 3/27/23. I felt sketchy with all these reviews in the past, however; I personally want to say that you should only be using SMC if you are here to fix small things. a gap/crooked teeth or two. if you looking to fix more like over/under bites or really moving teeth, you should probably go to conventional way of brace... read more
Only if I can give them a Zero star as well. Smile Direct is straight up trash. No organization with in the company, waited for more than months for a simple retainer, the retainer didn't fit. Ask for a new one took several months and it never came after "4 weeks" to a point where my teeth was starting to separate. They say they'll "create me some new aligner," drove 45 min locally to go to one of their location to retake the smile kit crap in person. Waited 2 months until I had to call back to find out some one canceled. No... read more
Business response:
<p>Hi ****. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
While SDC has a Lifetime Smile Guarantee, the requirements are so strict that I'd be surprised if anyone actually met the qualifications. For example... Did I wear my aligners as directed? Yes. Actually, I wore a few sets longer than prescribed as I felt the next set didn't seem to fit properly. Did I check-in as frequently as directed? No. I missed a couple of check-ins but I did check-in. When I checked-in, I was told that everything was looking good and I was on track so I didn't think missing check-ins was a big deal. Du... read more
Business response:
<p>Hi ******. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. For further assistance with your concerns, please reply directly to the email sent to you frompriorityservice@smiledirectclub.com.</p> <p>Best,</p> <p>Bianca</p>
I was very excited to try out Smile Direct Club. When I ordered the nighttime aligners, they were very quick to respond to messages, calls, etc. After receiving the aligners, the bottom ones did not fit into my mouth. Once I reached out, it took forever to get a response. I was put on hold at one point for over an hour while doing a live chat. When I finally got a hold of someone, they told me they would be sending me all new aligners because there was probably an issue with the printing of the first batch. Only 4 replacemen... read more
Business response:
<p>Hi ***. Thank you for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to respond to the email sent to you frompriorityservice@smiledirectclub.com, so that we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
I would leave zero stars if I could. Smile direct aligners do not fit right they cause a great deal of pain to my daughters gums. They sent her a file to file down her aligners to ease the pain not only ridiculous but didn’t help at all. Additionally the aligners created a gap that was not there before. I have had to jump through hoops to get them to acknowledge. They say they will refund if you’re not happy but what they don’t tell you is they make it impossible to get the refund. I had to take her to dentist to get documen... read more
Business response:
<p>Hi ******. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. You will be receiving email frompriorityservice@smiledirectclub.com within the next few business days so we can assist you further with your concerns.</p> <p>Best,</p> <p>Bianca</p>
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.